AODA Presentation (PDF)

PICKERING SOCCER CLUB

Pickering Soccer Club and the AODA
Pickering Soccer Club

SECTION 1 – UNDERSTANDING THE
AODA (2005)
Accessibility for Ontarians with Disabilities Act –
Ontario Regulation 429/07
Goal is to make Ontario Accessible by 2025 by
developing accessibility standards in:
Information and communication
Built environment
Employment
Transportation

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DEFINITION OF DISABILITY
AODA uses the Ontario Human Rights Code
definition:
Visible as well as non visible disabilities
Sensory disabilities (seeing and hearing)
Learning disabilities
Physical disabilities
Mental Impairments
Injury or disability (Work place claims)

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BARRIERS TO ACCESSIBILITY
Attitude – what we think and how we act with
persons with disabilities – major customer
service barrier)
Architectural/Structural – walls, stairs, doors
plus objects that obstruct accessible pathways
Information/Communication – small size print,
colour contrasts, websites etc.

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BARRIERS TO ACCESSIBILITY
Technology – telephones, computers and other
aids can present barriers
Systemic – organization’s policies, practices and
procedures can restrict persons with
disabilities.

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CUSTOMER SERVICE STANDARDS
What are non profit organizations required to
do?
Establish policies, practices and procedures on
providing services to persons with disabilities
Training of staff – awareness of Policies & AODA
Communication – in a manner that takes into
account the person’s disability
Use of assistive devices

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CUSTOMER SERVICE STANDARDS
Permit service animals – fields, offices, facilities
Support Persons are permitted
Provide temporary notice of disruption to
facilities that persons with disabilities may use
or access
Feedback Process – receiving and replying

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SECTION 2 - COMMUNICATION
Points to remember when
interacting/communicating with a disabled
person
Be respectful
Don’t make assumptions as to what the person can
or cannot do
Speak directly to the person with a disability – not
to their support person or anyone with them

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COMMUNICATION
Be patient – conversation might take abit longer
Avoid interacting with service animals
Only touch assistance devices if asked
If you do not know what to do? Ask the person with
the disability.

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