How to Deal with Unsatisfied Customers.pdf
Customer Service — How to Deal
with Unsatisfied Customers
Customer satisfaction is the silver lining that all businesses must
prioritize. If a customer is not satisfied, there’s a big chance that
he’ll turn to other competitors. At worst, the customer may even
leave bad reviews that can damage the reputation of a business.
Call centers are the modern solutions to impaired customer
satisfaction rates. They bridge customers to businesses, and vice
versa. However, many call centers still lack the proper means to
satisfy their customers. These centers have become processoriented rather than customer-focused.
Are you planning to build a customer call center with the right
mix of strategies? Or perhaps you have a center and wanted to
shift to a customer-based paradigm? Whichever is the case, you
can benefit from the best tried-and-tested strategies applied by
many successful centers.
Be Creative in Saying ‘No’
While you shouldn’t say no to the customer, there are times when
you need to decline. Without a doubt, customers hate receiving no
for an answer. In case you have to decline, you need to do it
creatively. Rather than saying no blandly, why not offer
alternatives that the customer can take? This isn’t effective all the
time, but you’ll somehow be hedged against negative feedback.
Also, agents who are well-versed in ‘creatively declining’ are best
assets to the company.
Offer Solutions Pleasantly