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How to Deal with Unsatisfied Customers.pdf


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The next tactic that’s effective in improving customer satisfaction
is to offer solutions in pleasant ways possible. Understand:
customer reaches out to a business because of a potential problem.
This should be the mindset of everyone in your call center. By
embracing this mindset, you can come up of solutions to wellknown customer problems in the niche. If your center can solve
problems, then customers will invest their trust. Solutions should
be presented in a natural way, rather than through an artificial and
bland manner.
Smile — Customers Know It!
Due to our genetic buildup, we’re aware if a person over the line is
smiling or not. A smiling agent will be able to finish the call
smoothly and can even defuse the rage of an irate customer. That’s
the effect of a warm and tender smile. Outbound agents are highly
encouraged to smile while talking to customers because the simple
manner can yield possible sales.
Create a Happy Disposition
Just like smiling, customers will know if an agent is happy or not.
Besides, how can you smile realistically if you’re not happy? A
happy disposition will place anyone in a good mood, and this can
affect customers positively. So, teach your agents to spread the
warmth of happiness or create a happy mental state before taking
calls.
Be Involved Proactively
All agents must be involved in problem resolution methods.
Agents who are dissociated will never gain the trust of customers.
Proactive action is needed. Instead of going by the book, your
agents must exercise independent decision-making and sharp