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The Main Benefits of Using Outbound Call
The call center industry has greatly contributed to the world in many ways possible. It
connected many industries together, effectively closing the multiple ‘gaps’ between
customers and businesses. Around the world, contact centers boomed as demand
continues to grow. In turn, call center services are frequently being improved and new
outbound software systems were introduced in the market.
What is an outbound call software system? Also known as a predictive dialer, the
outbound software system is a sophisticated call handling infrastructure that’s very
essential for any contact center. Back then, agents manually dial the numbers of the
leads they’re tracing. This is a rather slow and unproductive process that could lead to
potential customer loss. Predictive dialers solve this dilemma by using algorithms in
processing all outbound calls. This simply means that agents can have many calls
within the day, eliminating unnecessary downtime.
If you’re planning to use a predictive dialer system for your contact center, you’re on a
right path. Here are the system’s main benefits:
Highly Efficient Call Processing
Since outbound software system relies on algorithms, all outgoing calls are properly
integrated. All agents will be able to take calls within a certain time frame. If agents call
their leads manually, they might not receive an answer or they’ll be diverted. The
predictive dialer works on that problem by searching and allocating valid phone
numbers even before an agent makes a call. In this way, agents can save time by
automatically handling the right calls.
Streamlined Lead Database
Leads are very important to any outbound contact center. Once calls are handled
professionally, there’s a big chance that leads might be converted into customers.
Without an automated system in place, organizing leads can be tedious and timeconsuming. Fortunately, predictive dialers have a lead-streamlining function. With this,
managers and agents will know which leads are really worth pursuing.
Improves Agent Performance
Outbound software can be challenging for contact center beginners. The flow of the
calls will run non-stop, unless the agent is on break. The system can then be used to
improve agent performance significantly. Most centers will require that agents become
familiarized with their outbound call systems anyway. As agents become more proficient
in handling their calls, the center will become more productive.
Easy Monitoring for Supervisors
Many predictive dialing systems allow supervisors to monitor all of their agents. Through
the system, the managers will know who among the agents need help and other
potential call statistics. A center without any call monitoring system is bound to fail in
Cost reduction is one of the most popular advantages of outbound call system. Since
the system runs online, the center only needs to pay a one-time cost. System upgrades
are also done mostly free of charge. Additionally, outbound software providers are
routinely coming up of ways to make their products affordable.
CallShaper – Reliable Outbound Software Solution
When it comes to outbound call systems and predictive dialer interface, the brand that
you can trust is CallShaper. The provider has an excellent and multi-functional system
that has benefited many centers around the world. CallShaper has many popular
features such as real-time lead management, advanced call monitoring, advanced
predictive dialer interface, efficient supervisor controls, detailed campaign dashboard,
and a complete suite of APIs. CallShaper’s customer support level also has a top-notch
quality. With the help of CallShaper’s system, you can run your contact center
Now that you know the advantages of using outbound software systems, you should get
one for your center right away. Visit the CallShaper site now and get your quote!