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SELLER’S GUIDE

SELLER’S GUIDE

EBTH ESTATE SALE
ED. I

TIMELINE

EBTH AND YOUR HOME

YOUR LIVE SALE

A GENERAL OVERVIEW OF KEY
MILESTONES IN THE EBTH
PROCESS pg. 2

EVERYTHING YOU NEED TO
KNOW TO HELP OUR TEAM
HELP YOU pg. 5

HOW TO TRACK ALL THE
DETAILS OF YOUR SALE AND
IMPROVE RESULTS pg. 6

THE PREMIER ESTATE SALE MARKETPLACE
EBTH.COM

SELLER’S GUIDE

CONTENTS
YOUR EBTH TEAM

1

The professional team members managing your
sale and working in your home.

2

TIMELINE

WE’RE HERE
TO HELP!

A general overview of key milestones in the EBTH process.

3

W H AT T O E X P E C T
We break down the details of the process step-by-step.

EBTH AND YOUR HOME

5

Everything you need to know to prepare your home so that
our team can best serve you.

YOUR SALE IS LIVE
C ON TACT US:

6

How to stay in the know and track results.

SellerAssistance@EBTH.com
888.214.0223

SHARE YOUR SALE

7

Tips for spreading the word and boosting your sale.

8

AFTER YOUR SALE

HAPPY WITH YOUR
EBTH SERVICE?

All the details on pickup, payment and delivery.

Refer us to your
friends and family!
If you know someone
who could benefit from our
white-glove service,
tell them about us today!

S TAY C O N N E C T E D TO E B T H
FACEBOOK.COM/EBTHOFFICIAL
P I N T E R E S T. C O M / E B T H O F F I C I A L
@EBTH

@EBTHOFFICIAL

SELLER’S GUIDE

WELCOME

for entrusting EBTH with your collection. We love helping sellers realize the
true value of their belongings, and our team can’t wait to get to work on your sale. Here, you’ll find everything
you need to know about what to expect from our white-glove service. We’re combining decades of industry
expertise with the world’s only online estate sale marketplace; giving your collection unparalleled global
exposure and the attention it deserves.

&
B R I A N G R AV E S , F O U N D E R

J A C Q U I E D E N N Y, F O U N D E R

SELLER’S GUIDE

YOUR EBTH TEAM
WELCOME

PRE-SALE

SALE IS LIVE

POST SALE

We’re looking forward to getting to work on your sale! Within the next two business days, an EBTH Project
Manager (PM) will be in touch regarding next steps for organizing and packing the items in your home for
shipment to our EBTH Processing Facility. Processing your items remotely makes our process quick and efficient
by reducing the amount of time we need to spend in your home.
Your PM will be your dedicated estate sale expert and main point of contact throughout the sale, so please direct
any communication or questions to them. They will also oversee all staff working in your home.
Your PM will be in touch shortly about the following details:
Your availability and schedule during the process
A list of all contractors that will be in or around the property during the sale process
Contact information for your Realtor if the home is on the market
Any information or items necessary for access to the property if you will not be
present (i.e. keys, codes, garage door openers)

1

|

EBTH.COM

SELLER’S GUIDE

TIMELINE
WELCOME

PRE-SALE

SALE IS LIVE

POST SALE

Below is a general overview of the key milestones in the EBTH process. You will receive an email with the exact timeline
for your sale from your PM. You will also receive regular email updates so that you may track the progress of your sale.
ESTATE SALE SPECIALISTS ARRIVE: Your PM, expert EBTH catalogers and trained photographers will come
to your home to group, inventory, prep, photograph, and pack items for shipment. Photographs will be taken
of any large items that will not be transported to an EBTH Processing Facility. If there are pieces not fit for sale,
we can arrange for donation and trash removal.
THE SHIPPING CONTAINER ARRIVES: The best-in-class shipping container that will transport your items to
an EBTH processing facility will be delivered to a designated spot outside of your home. It will be locked and
monitored by our staff.
THE LOADING CREW ARRIVES: Professional movers will load all items that will be shipped to the EBTH
Processing Facility. Large furniture items will remain in your home for the duration of your sale.
YOUR ITEMS ARRIVE AT THE EBTH PROCESSING FACILITY: Our streamlined process allows your pieces to
be photographed, tagged, researched and authenticated as quickly and carefully as possible. If at any time an
item is deemed unlistable, or damaged in transit, the EBTH Processing Facility will notify you and provide an
itemized list for your records.
YOUR ITEMS ARE SORTED: Since our experienced team knows how to position your items on EBTH.com for
optimal results, this may mean splitting up your pieces into different EBTH sales, and go-live dates may vary.
Once this process is complete, you will receive an email from your PM with confirmed timing for the start and
end dates of your sale.
YOUR SALE GOES LIVE: Your items are live on EBTH.com for up to 7 days. Bidding starts at a minimum bid of
$1, which encourages engagement from a global audience. The more people engaged with your sale, the more
value you’ll see!
THE SALE ENDS: The final 24 hours typically account for 90% of sale revenue! All bids are final and we take
care of collecting payment.
YOUR ITEMS SHIP: The EBTH staff will manage all shipping from the EBTH Processing Facility. Once your sale
closes, your items will be ready to ship right away. Your PM will work with you to arrange for shipping or pickup
of any large items that remained in your home or at a local facility. Then, we’ll email you an itemized inventory
list of everything that sold, with final sale prices.
WE SEND YOU A CHECK: You will receive a check within 30 days of the sale’s close. If you have items in
separate sales, you will receive individual checks after each sale has ended.

EBTH.COM

|

2

SELLER’S GUIDE

WHAT TO EXPECT
WELCOME

PRE-SALE

SALE IS LIVE

POST SALE

How Long Will It Take?
Generally, we operate on a 45 day timeline, however this can vary due to the scope of work in the home.
After assessing the items, your PM will give you an accurate time frame.

What Will Happen During the Sale Preparation?
During sale preparation, our skilled team will be organizing items and carefully packing them for transportation to
local storage or an EBTH Processing Facility.

3

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EBTH.COM

SELLER’S GUIDE

Who Will Be Coming to My Home?
EBTH STAFF MEMBERS:
Your Project Manager and Estate Sale Specialists: Organizers & Photographers
THIRD PARTY SERVICES:
When clearing out an estate, we often need the assistance of third party services to help with the removal of certain
items or authentication. In an effort to make the process as seamless as possible, EBTH is happy to coordinate the
third party services. Any fees associated will be deducted from the final sale net proceeds.
Potential third parties with whom EBTH may partner on your sale:
Junk Removal Experts: We receive a discounted rate from

Gemology: We call on the expertise of a gemologist for all sales

our junk hauler partner, but please be aware that there can

that include fine jewelry. Collections in excess of 15 pieces will

be premium charges for items such as hazardous materials,

incur additional costs of $15 per item.

mattresses and tube televisions.

Non-Profit Organizations: We will do our best to honor the

Art Authentication Services: Our in-house specialist, Graydon

seller’s choice of non-profit organizations for donations. Please

Sikes, takes the lead on art authentication.

note that sometimes these organizations’ turnaround times pose
a challenge to our commitment to efficiently getting in and out of

Fashion Authentication Services: We occasionally work with a

a home and we will have to use another partner.

third party to verify the authenticity of designer handbags, while
our in-house staff of fashion specialists inspect and verify the
authenticity and condition of other fashion items.

Professional Movers: In cases where a shortened timeline is
required for processing a sale (under 45 days) there may be
additional charges incurred for professional movers to remove
all contents from the home.
JSA Autograph Authentication: We rely on JSA for high
end items or commonly forged autographs. The cost for
authenticating each piece (regardless of the amount of
signatures) is $15. Some special items require mailing to
JSA for a full write-up and will cost more.

EBTH.COM

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4

SELLER’S GUIDE

EBTH AND YOUR HOME
WELCOME

PRE-SALE

SALE IS LIVE

POST SALE

Everything You Need to Know
We take great care to organize and pack your

To prevent delays or inaccurate listings,

items for safe transportation to our processing

please do not move items or EBTH tags during

facilities. Please expect EBTH employees to be

the process.

in and out of your home throughout the entire
sale process.

(we recommend using a piece of blue painters

permitted to facilitate the entry or exit of the

tape). Take time to remove items of a personal or

home for any contractors, family members or

family nature if they are not to be sold (photos,

others. If any other work must be done in the

documents, medals, etc.). Our crew will do

home simultaneously to our process, please

their best to call out such items but cannot be

confirm this with your PM. Ideally no contractors

responsible if they are included in the sale. Also,

will be performing work in the home at the

please mark any spaces you do not wish our

same time as EBTH crews. We also ask that you

crew to access with a simple “Do not enter” sign.

of visitors and pets while we’re at work. For the
safety of our staff, we ask that the home is safe,
insured, and free of black mold.

Since our experienced and trained team knows
how to position your items on EBTH.com for
optimal results, please note that EBTH will retain
sole discretion of items included or excluded

At the beginning of the cataloging process,

from a grouping, as well as the appearance and

please provide your PM with any special

presentation of your sale on EBTH’s website. In

instructions or information regarding pieces that

some cases, this may mean that items purchased

you believe to be of specific value or interest.

as a set will be split up.

EBTH will attempt to keep all areas surrounding

After the sale closes, your PM will work with you

the sale items as neat as possible, however,

to schedule pickup of any items that remained in

please be aware that the space will not always

the home.

appear staging-ready.

|

clearly mark all items which are NOT to be sold

For liability reasons, EBTH employees are not

make efforts to ensure the home remains free

5

Prior to the arrival of the EBTH crew, please

EBTH.COM

SELLER’S GUIDE

YOUR SALE IS LIVE
WELCOME

PRE-SALE

SALE IS LIVE

POST SALE

As the bids come in, your PM will check in throughout the week with any pertinent updates.
STAY IN THE KNOW WITH YOUR SELLER DASHBOARD: You can track all details of your sale, including
gross revenue, time remaining, items with bids, and invoice status on your Seller Dashboard, which is accessible
by logging into EBTH and clicking on your Selling page. The tabs Sales, Contracts and Invoices will have the
most up-to-date information about your sale.

1) Sign in on EBTH.com.

2) Click Selling in the top right corner.

3) Click the Sales tab to view your sale details.

EBTH.COM

|

6


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