VOIP SOLUTIONS FOR CALL CENTER .pdf
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VoIP Solutions for Call Center
India is no longer known as the land of elephants and snakes but the land of high talent professionals
and cost effective corporate BPO solutions. India is becoming the leader in outsourcing with no close
competitors. It’s possible with the help of various factors i.e. availability of English speaking skilled
human resources in plenty availability of cheap work force to offer cost effective BPO solutions.
Call Center is one of the outsourcing services which act as a hub to receive the calls from the customers
(Inbound) and to call the customers for various promotional motives of the business (outbound).
Inbound Call centers facilitates inbound calls that are made by the customers to acquire information,
report a malfunction or ask for help which are commonly called as customer service or customer
support. Similarly Outbound Call Centre is where the agents call the customers to service them with
updated facilities and information and with the purpose of selling their clients products. The call centre
outsourcing helps the client in several ways to progress and cherish their business among the
competitors. The term Outsourcing means delegating or passing on responsibility to a third party in
pursuance with an agreement. The decision is to outsource is a strategic one as it is involves weighing
the probable cost saving. Outsourcing involves a contractual agreement that defines how the client and
the vendor will work together. The growth of outsourcing is partly due to the changes in business
philosophy that have occurred over a period of time.
Outsourcing requires a good understanding of good organization’s capabilities and their future plans.
Outsourcing can be total outsourcing or selective outsourcing. There are various ways that how can we
expand our resources like – Strategic outsourcing , Near-shore Outsourcing ,Knowledge Process
outsourcing, Offshore Outsourcing and Legal Process Outsourcing and so many. Call Centers is becoming
the main source for each and every customers because it is all depends on their needs basically by which
they can get easily any kind of solution of their problems and very much helpful for their too. For
example-ETITEL.COM and so many other call centers which all are giving you the best services for your
outsourcing business. Now, if we are talking about best things for outsourcing businesses so it is more
important to take new technologies and new techniques by which our and others outsourcing business
getting enhanced because it also upcoming booming sector for our developing technologies. Then we
can go for newly implemented technologies like- VoIP Technology.
VoIP Technology that enables voice transmissions to travel over the internet rather than over traditional
phones lines . Speech is converted to packets of voice data which are sent. VoIP Technology is very good
for upcoming outsourcing business for every call centers also because nowadays everything is advanced.
Call centers are very much helpful for each and every customers whether they are students, teachers ,
other professional or even other common layman. That’s why nowadays in every call centers VoIP
technologies phones should be available.
How it is more helpful in making great business in the call centers like- Firstly, it is less expensive for
making international calls with features like voice email to email, Secondly it also reduces the phone bills
with great productivity and also helpful for customer’s experience. By not just enhancing the business it
is also adding new lines and extensions just by clicking a button. Moreover, ring that can be managed by
an online interface . Employers are the great human beings and more valuable so we can give them
great opportunities to them with the help of this VoIP Technology.