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DOORSERVE Pick & Drop Service for our Mobile Phone Repair .pdf

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Toll Free No. 1800 102 4905 (24*7 all working days ) or care@doorserve.com

- Repairs thru Brand Authorised Service Centres
- Pick & Drop services available in 12000 PIN-Code

Headquartered at New Delhi (India), DOORSERVE is the new concept in the Mobile Service industry where to avail the
after sales support DOORSERVE will provide the onsite support to the customers thru respective Brand Authorised
Service Centres across country.
DOORSERVE also offer Warranty and Extended Warranty Solution from DOORSERVE Solutions Private Limited.
DOORSERVE Extended Warranty Service Plans are available for Mobile Phones and tablets and soon to expand for IT
and White goods as well.

DOORSERVE is an impressive range of service plans, programs and the technology that are created to meet the needs
of our clients. We also have plan to launch protection from Accidental Damage Protection (ADP) cover.
DOORSERVE Solutions is the leading Warranty and Extended Warranty Services provider of India. Promoted by the most
experienced After-Market-Services professionals, we deliver the Best of Customer Service experience to Indian
consumers. We are a team of over decades of national and international experience in Customer Service delivery for
Technology products and Service Solutions.
DOORSERVE aims to be the leaders in Warranty and Post-warranty Service Management Solutions by creating excellent
service products for Original Equipment Manufacturers (OEMs), Distributors, Retailers, System Integrators etc. by using
the Best of Technology Solutions and delivering Quality Services leading to maximum value to the esteemed consumers.
We pride ourselves by delivering services that are consistent and reliable, and the solutions which are flexible and open
enough to meet any customer’s requirements.

Q1- All the brands provide Warranty support then why to buy Doorserve?
A1- Doorserve provides pick up drop support at your door step, however repairs will be done by Brand
Authorised Service centre only.
Q2- Does Mobile Phone Repaired by Doorserve?
A2- No, Please refer Q1
Q3- Does Doorserve have any limitations on Pick up and drop services in ONE YEAR?
A3- No, One can have MULTIPLE PICKUP DROP Services for specified IMEI No. within One Year of Purchase.
Q4- Can I use Doorserve on in ONE multiple devices?
A4- No, This is mapped only with One IMEI No.
Q5- Does it support Accessories also?

A5- No
Q6- How much Money I need to pay to avail Doorserve services?
A6- you need to pay Rs 299/- + Service Tax as applicable for ONE YEAR.
Q7- From where I can purchase Doorserve Service?
A7- You can buy from Mobile Dealer, Service Centre or from e commerce, Direct Ex.
Q8- Do I need to activate after the purchase?
A8- YES, within 48 hrs. Of Purchase you need to activate the services thru:DOORSERVE.COM , go to Activation Link
Send your Card on care@doorserve.com (mailto:care@doorserve.com)
Call Toll Free No. 1800 102 4905
Q9- after pick up request how much time courier will visit to pick up the device?
A9- Courier will visit as per the following TAT target based on City Category:-

Q10- Will I receive any receipt from Courier?
A10- Yes, Courier will provide you the acknowledgement receipt.
Q11- Do I need to pack the device?
A11-, Yes, you need to PACK THE DEVICE before handing over to Courier, you may use the original Box Pack of the
Device if available with you.
Q12- Do I need to provide Accessories also?
A12- NO
Q13- in how much time my device will be repaired?
A13- Repair TAT to be provided by the Brand Authorized Service center.
Q14- Does Doorserve responsible for Delay in repairs?
A14- No, Please refer 10
Q15- Does Doorserve available across country?
A15- No, at present this available in Delhi / NCR, soon will be available across country.
Q16- Do I need to provide the Door serve card to Courier?
A16- No
Q17- My Device screen has damaged how to do the repairs?
A17- Doorserve Ex will visit and pick up the device, Service center will share the Repair estimate with you based on your
approval Service centre will initiate the Repair Process
Q18- Where would I find the Device details IMEI No. , Model etc.
A18- you can find the details on the Box Pack or on the back of device IMEI sticker will be pasted
Q19- How will I get the Doorserve Service?
A19- You need to register your request on DOORSERVE.COM or dial Toll Free No.18001024905



Full Name : *

Email Address : *

Message *

Send Message

Our Office :
Doorserve Solutions Pvt. Ltd.
E47/7, 1st Floor, Okhla Phase-2,
New Delhi (India)-110020


 1800 102 4905

Activate Your Pick & Drop Card

Card No:

Card Purchase Date:

Handset Purchase date:

Customer Name:

Address :


Contact No.:


Mobile Brand:



Handset Value Slabs:

Regsiter Now

Register Your Complaint

Card No:

Contact No.:




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