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DEVRY MGMT 591 Final Exam Guide Set 3 NEW .pdf


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DEVRY MGMT 591 Final Exam Guide Set 3 NEW
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1.

TCO A, B) Define organizational behavior and list the four
emotional intelligence competencies that contribute to
understanding ourselves and others within the organizational
behavior environment. (Points : 10)
2.
(TCO D) Referring to the team decision-making process,
define consensus and unanimity and explain the difference
between the two.(Points : 10)
3.
(TCO E, F) Although conflict is usually considered a
negative experience to be avoided, it actually has the potential
to produce positive organizational outcomes. Please identify
three ways in which conflict can be a positive influence. (Points
: 10)
4.
(TCO G) There are six sources of position power in
organizational settings. Identify and define three of these
sources. (Points : 10)
5.(TCO H, I, J) The senior executive team at AllGoodThings.com,
after a strategy review session with the Board of Directors, has
decided that it's time to invest some time and capital in
improving the corporate culture. The company has rebounded
from a near calamity two years ago, and while it was a great
scramble, the company survived and is in the strongest position
ever. They knew that the culture had been strained by the

episode and wanted sincerely to work to bring things back to
"normal." With the assistance of local HR offices, a case was
made to the employee population that certain aspects of their
current culture might have suffered over the past few years and
that it was time to think about change. They announced that
they would be undergoing an organizational culture review and
that everyone's opinion was valued. A whopping 79% of the
employees participated in the survey that they administered.
Senior management had worked with the consultants for a few
months before the survey was given and had determined their
"Ideal" scores. The survey confirmed their suspicions.
6.(TCO C) As a manager you are in a situation where a key
employee seems to have lost his excitement about the job. The
employee's familiar positive tone and high energy approach to
the job and the workplace seem to be on the wane. You really
don't know what is going on with this person. But, you can try
to start to understand this employee by examining various
motivation theories. Use elements from each of Maslow's
theory, Herzberg's Two-Factor theory, and Equity theory and
assemble your own motivation theory to help you to start
understanding this employee. Be sure to fully explain and
define all elements that you use in your new model of
motivation. Finally, compose a short case to demonstrate how
your motivation model can actually be applied. (
7.
(TCO G) The Michigan and Ohio State studies represent
seminal research on leadership theory. Both studies identified
two basic forms of leader behaviors. What were the similarities
in the findings from these two studies and what was the
significance of the research?
8.
(TCO A, B) In order to meet organizational goals and
objectives management must comprehend organizational
behavior in relationship to the functions of management. List
and describe the management process functions and describe

how the five personality traits contribute to the management
process. (Points : 30)
9.

(TCO E, F) Neff Incorporated is a small business with 100
employees and 4 managers.

Susan and Bob work are co-workers at Neff Incorporated. Ever
since they were both assigned to work on Project X, they have
been arguing about how to meet the goals of that project.
On Monday they get into a very loud argument about Project X,
in the cafeteria during lunch break. Manager 1 is told about the
argument and he sends out an email which says: "Greetings
everyone. I heard that there may have been a small
disagreement in the cafeteria at lunchtime. I just want you all to
know that I appreciate the good work you are all doing on
Project X. I know that everyone here really gets along even
though a little workplace stress can sometimes build up. It is
good that we have such a warm, friendly group of employees
working here at Neff Incorporated".
10.
(TCO D) Define the concept of social loafing. Why does
social loafing occur? Give an example of social loafing and a
suggestion for how to prevent it. (Points : 20)


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