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DEVRY MGMT 591 Final Exam Guide Set 4 NEW .pdf

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DEVRY MGMT 591 Final Exam Guide Set 4 NEW
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1.Please identify and briefly explain two of the five dimensions
of national culture. (Points : 10)
2. There are six methods that teams use to make decision
3. Identify and define four of the seven key elements in the
communication process. Give a specific example of a possible
breakdown in a communication flow.(Points : 10)
Differentiate between trait theories of leadership and
behavioral theories of leadership.
5. Describe and illustrate with an example an advantage that
face-to-face communication has over written communication.
Describe and illustrate with an example an advantage that
written communication has over face-to-face communication.
6. The amount of cohesiveness and diversity found within
teams can have both positive and negative effects upon a team’s
performance. Answer the following.
(a). Describe how a team’s level of cohesiveness could have a
negative impact upon performance.
(b). List four ways to increase team cohesiveness.
(c). How can increasing diversity in team membership decrease
the team’s performance? d. Indicate two ways to improve
performance within diverse teams
7. The use of social networking by professionals in the
workplace as a means of communication is increasing
dramatically. Describe how the use of social networks enhances

or reduces productivity at an organizational level. Discuss how
their social and work uses affect employee attitudes and
TCO B) You are the manager of a business that cleans airliners.
You are contracted by airlines to perform quick cleanups on
planes between flights, as well as more extensive cleanings
while planes are parked overnight. The airline industry is
facing financial pressures and these pressures have trickled
down to you. The airlines are having their planes cleaned less
often and, as a result, they are dirtier when they are cleaned. It
also seems like passengers are increasingly likely to leave
really gross stuff behind.
The work is difficult. Your employees have not received raises
in some time, and it likely that they won’t receive raises in the
near future. The employees, individually and as a group, are
quite open about not liking their jobs. Your managers are
placing pressure on you to make the employees more
productive. You subscribe to the theory that workers who are
more satisfied with their jobs are more productive. You cannot
give the employees raises, but you do have a very limited
amount of discretionary funds. What can you do to increase the
workers’ level of job satisfaction? Provide five specific steps
you could take. (Points : 45)
As the chair, consider potential barriers to effective
communication and which communication strategies you
would recommend to help committee members to (a) to
minimize the possibility of groupthink; (b) to reach consensus
if not unanimity. Why?
Specific conflict management (resolution and stimulation)
techniques might help you to negotiate an optimal solution?
Discuss. Why?

How will you use the “dimensions of conflict handling
intentions” to address any conflict that may arise between
committee members? Why?

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