BLADEUNITED POLICIES PROCEDURES (PDF)

BLADE​CLAN​ ​STAFF​ ​GUIDELINES
Here​ ​at​ ​Blade,​ ​we​ ​have​ ​a​ ​certain​ ​level​ ​of​ ​both​ ​professionalism​ ​and​ ​maturity​ ​we​ ​expect​ ​our​ ​staff
to​ ​be​ ​able​ ​to​ ​uphold.​ ​In​ ​offering,​ ​the​ ​community​ ​the​ ​best​ ​positive​ ​environment​ ​as​ ​possible,​ ​and
should​ ​anything​ ​arise,​ ​know​ ​that​ ​their​ ​best​ ​intentions​ ​are​ ​kept​ ​in​ ​mind.​ ​It's​ ​been​ ​brought​ ​to​ ​my
attention​ ​several​ ​times​ ​that​ ​there​ ​is​ ​room​ ​for​ ​staff​ ​improvement,​ ​and​ ​so​ ​I'll​ ​be​ ​taking​ ​the​ ​time​ ​to
create​ ​a​ ​guideline​ ​on​ ​how​ ​we​ ​expect​ ​our​ ​staff​ ​to​ ​behave,​ ​how​ ​they​ ​will​ ​respond,​ ​and​ ​a​ ​vast
amount​ ​of​ ​other​ ​information​ ​regarding​ ​the​ ​position.​ ​First​ ​though,​ ​it's​ ​important​ ​to​ ​keep​ ​in​ ​mind
that​ ​this​ ​is​ ​a​ ​guideline​ ​and​ ​will,​ ​as​ ​a​ ​result,​ ​not​ ​be​ ​expected​ ​to​ ​be​ ​adhered​ ​to​ ​verbatim.​ ​There
will​ ​be​ ​a​ ​certain​ ​allowance​ ​of​ ​leniency​ ​when​ ​it​ ​comes​ ​to​ ​following​ ​guidelines,​ ​and​ ​we're​ ​hoping
that​ ​common​ ​sense​ ​will​ ​be​ ​the​ ​strongest​ ​dictator​ ​in​ ​staff​ ​decisions.​ ​We​ ​trust​ ​our​ ​staff​ ​and​ ​their
decision​ ​making,​ ​and​ ​it​ ​is​ ​within​ ​our​ ​best​ ​interest​ ​to​ ​keep​ ​that​ ​level​ ​of​ ​respect​ ​and​ ​trust​ ​among
the​ ​team.​ ​This​ ​guideline​ ​is​ ​being​ ​created​ ​with​ ​the​ ​intention​ ​of​ ​allowing​ ​members​ ​the​ ​ability​ ​to
more​ ​fluidly​ ​go​ ​about​ ​their​ ​duties​ ​and​ ​will​ ​serve​ ​more​ ​as​ ​a​ ​point​ ​of​ ​reference​ ​should​ ​the​ ​need
arise.​ ​Within​ ​this​ ​guideline,​ ​the​ ​responsibilities​ ​of​ ​our​ ​staff,​ ​their​ ​expected​ ​characteristics,​ ​and
outlining​ ​of​ ​mediation​ ​will​ ​be​ ​presented​ ​in​ ​a​ ​manner​ ​offering​ ​easy​ ​interpretation.​ ​Should​ ​there​ ​be
any​ ​questions​ ​or​ ​concerns,​ ​members​ ​and​ ​staff​ ​alike​ ​are​ ​encouraged​ ​to​ ​contact​ ​a​ ​rank.
•​ ​Ranks​ ​are​ ​to​ ​be​ ​treated​ ​with​ ​the​ ​utmost​ ​respect.​ ​Their​ ​services​ ​for​ ​Blade​ ​mean​ ​more​ ​than
words​ ​can​ ​ever​ ​describe.​ ​They've​ ​been​ ​given​ ​an​ ​abundance​ ​of​ ​responsibility,​ ​and​ ​act​ ​as​ ​the
foundation​ ​for​ ​the​ ​community.​ ​A​ ​healthy​ ​staff​ ​means​ ​a​ ​healthy​ ​community,​ ​and​ ​so​ ​we​ ​plan​ ​to​ ​do
our​ ​very​ ​best​ ​to​ ​keep​ ​it​ ​that​ ​way.
General​ ​Questions
How​ ​do​ ​I​ ​become​ ​a​ ​moderator?​ ​(silver​ ​crown)
A​ ​moderator​ ​of​ ​Blade​ ​is​ ​someone​ ​who​ ​has​ ​been​ ​personally​ ​selected​ ​by​ ​the​ ​overall​ ​leaders​ ​of
the​ ​team​ ​to​ ​help​ ​assist​ ​in​ ​guiding​ ​the​ ​team​ ​to​ ​success.​ ​These​ ​members​ ​are​ ​people​ ​who​ ​display
both​ ​a​ ​healthy​ ​level​ ​of​ ​member/supporter​ ​interaction,​ ​possess​ ​a​ ​more​ ​than​ ​positive​ ​attitude​ ​and
outlook​ ​towards​ ​the​ ​community,​ ​have​ ​had​ ​no​ ​previous​ ​conflicts​ ​with​ ​a​ ​member​ ​of​ ​the​ ​team,​ ​and
are​ ​genuinely​ ​pleasant​ ​to​ ​be​ ​around.​ ​These​ ​are​ ​members​ ​that​ ​the​ ​community​ ​holds​ ​in​ ​high
regard​ ​who​ ​act​ ​as​ ​role​ ​models.​ ​These​ ​members​ ​have​ ​displayed​ ​a​ ​willingness​ ​to​ ​go​ ​out​ ​of​ ​their
way​ ​to​ ​assist​ ​someone​ ​in​ ​need,​ ​have​ ​regularly​ ​provided​ ​beneficial​ ​support​ ​to​ ​the​ ​team,​ ​and​ ​who
we​ ​truly​ ​believe​ ​will​ ​sharpen​ ​the​ ​“Stay​ ​Sharp”​ ​experience.
There​ ​are​ ​ ​ranks​ ​online,​ ​what​ ​should​ ​I​ ​do?
If​ ​there​ ​are​ ​no​ ​staff​ ​members​ ​present,​ ​there​ ​isn't​ ​much​ ​that​ ​can​ ​be​ ​done.​ ​We​ ​ask​ ​that​ ​members
do​ ​their​ ​very​ ​best​ ​to​ ​make​ ​the​ ​best​ ​of​ ​it​ ​by​ ​continuing​ ​any​ ​duties.

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BLADE​UNITED​ ​ENFORCED​ ​RULES
#1​​ ​Use​ ​of​ ​exploits/mods​ ​will​ ​result​ ​in​ ​a​ ​permanent​ ​termination​ ​from​ ​Blade;​ ​no​ ​matter​ ​what
reasoning​ ​you​ ​have​ ​or​ ​what​ ​position​ ​you​ ​are​ ​in.
#2​​ ​Any​ ​attempt​ ​of​ ​infecting​ ​another​ ​member​ ​will​ ​result​ ​in​ ​a​ ​permanent​ ​termination​ ​from​ ​Blade.
This​ ​includes​ ​malware,​ ​viruses,​ ​backdoor​ ​programs,​ ​or​ ​linking​ ​to​ ​phishing​ ​sites.
#3​​ ​We​ ​respect​ ​everyone's​ ​privacy.​ ​Leaking​ ​any​ ​personal​ ​information​ ​of​ ​other​ ​members​ ​is​ ​not
allowed.

All​ ​Members
•​ ​Are​ ​to​ ​be​ ​as​ ​kind​ ​as​ ​considerate​ ​as​ ​possible.​ ​Regardless​ ​of​ ​what​ ​they're​ ​doing,​ ​should​ ​a
member​ ​have​ ​a​ ​question,​ ​they​ ​are​ ​expected​ ​to​ ​provide​ ​an​ ​answer​ ​within​ ​reason.​ ​Ignoring​ ​or
pushing​ ​other​ ​players​ ​aside​ ​in​ ​favor​ ​of​ ​something​ ​else​ ​will​ ​be​ ​frowned​ ​upon.
•​ ​ ​Are​ ​to​ ​to​ ​consult​ ​a​ ​Rank​ ​If​ ​they​ ​see​ ​someone​ ​breaking​ ​the​ ​rules,​ ​regardless​ ​of​ ​standing
relations.
Ranks
•​ ​Are​ ​to​ ​continue​ ​to​ ​set​ ​status​ ​as​ ​a​ ​role​ ​model.​ ​Whether​ ​it​ ​be​ ​through​ ​helping​ ​someone​ ​with​ ​a
basic​ ​task,​ ​sorting​ ​an​ ​issue​ ​out​ ​as​ ​necessary,​ ​or​ ​even​ ​just​ ​being​ ​friendly​ ​to​ ​new​ ​players,​ ​there
are​ ​encouraged​ ​to​ ​make​ ​the​ ​environment​ ​of​ ​Blade​ ​as​ ​warm​ ​and​ ​welcoming​ ​as​ ​possible.
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•​ ​Are​ ​expected​ ​to​ ​resolve​ ​any​ ​conflict​ ​should​ ​it​ ​arise.​ ​Disputes​ ​between​ ​members​ ​or​ ​complaints
players​ ​may​ ​have​ ​against​ ​each​ ​other​ ​are​ ​both​ ​considered​ ​priority.​ ​Ranks​ ​are​ ​expected​ ​to​ ​be​ ​as
unbiased​ ​as​ ​possible​ ​when​ ​dealing​ ​with​ ​conflict​ ​of​ ​any​ ​nature.
•​ ​Are​ ​to​ ​enforce​ ​the​ ​rules​ ​as​ ​necessary.​ ​If​ ​they​ ​see​ ​someone​ ​breaking​ ​the​ ​rules,​ ​regardless​ ​of
standing​ ​relations,​ ​they​ ​must​ ​act​ ​appropriately.​ ​If​ ​they​ ​are​ ​unsure​ ​of​ ​what​ ​to​ ​do,​ ​they​ ​are​ ​to
consult​ ​another​ ​member​ ​of​ ​staff,​ ​or​ ​even​ ​a​ ​member​ ​of​ ​the​ ​Administrative​ ​team​ ​for​ ​direction.
Moderators​ ​are​ ​expected​ ​to​ ​be​ ​fully​ ​educated​ ​on​ ​the​ ​official​ ​rules.
•​ ​Moderators​ ​are​ ​expected​ ​to​ ​deal​ ​with​ ​situations​ ​fairly.​ ​Take​ ​in​ ​the​ ​stories​ ​of​ ​both​ ​parties​ ​and
make​ ​your​ ​decision​ ​appropriately.​ ​Know,​ ​in​ ​comfort,​ ​that​ ​your​ ​decision​ ​will​ ​be​ ​respected​ ​by
ranks/members​ ​and​ ​will​ ​not​ ​be​ ​reversed​ ​or​ ​undermined.
It​ ​is​ ​critical​ ​that​ ​all​ ​members​ ​of​ ​Blade​ ​work​ ​as​ ​a​ ​team.​ ​We​ ​are​ ​to​ ​work​ ​as​ ​a​ ​single​ ​unit,​ ​and​ ​not
as​ ​a​ ​group​ ​of​ ​individuals​ ​who​ ​are​ ​unable​ ​to​ ​tolerate​ ​each​ ​other.​ ​If​ ​a​ ​rank/member​ ​is​ ​breaking​ ​the
rules,​ ​or​ ​acting​ ​in​ ​a​ ​questionable​ ​manner,​ ​their​ ​actions​ ​are​ ​to​ ​be​ ​brought​ ​up​ ​with​ ​a​ ​member​ ​of
rank.
Social​ ​Media​ ​Behavior
Social​ ​media​ ​activity,​ ​though​ ​not​ ​crucial​ ​for​ ​both​ ​individual/team​ ​growth.​ ​All​ ​members​ ​are
expected​ ​to​ ​stay​ ​at​ ​the​ ​highest​ ​levels​ ​of​ ​self​ ​discipline.
All​ ​members
•​ ​Are​ ​expected​ ​to​ ​keep​ ​a​ ​professional​ ​element​ ​to​ ​their​ ​posts.
Ranks
•Are​ ​expected​ ​to​ ​deal​ ​with​ ​reports,​ ​appeals,​ ​and​ ​other​ ​miscellaneous​ ​tasks​ ​promptly​ ​and
appropriately.​ ​This​ ​involves​ ​quick​ ​responses​ ​that​ ​contain​ ​all​ ​relevant​ ​information,​ ​the​ ​enforcing
of​ ​proper​ ​formatting​ ​where​ ​necessary,​ ​and​ ​proper​ ​follow​ ​up​ ​upon​ ​response.
Conclusion
In​ ​conclusion,​ ​and​ ​though​ ​this​ ​has​ ​been​ ​said​ ​many​ ​times​ ​before,​ ​we​ ​want​ ​to​ ​remind​ ​everybody
that​ ​our​ ​Staff​ ​are​ ​players,​ ​and​ ​just​ ​like​ ​everybody​ ​else​ ​who's​ ​a​ ​part​ ​of​ ​this​ ​community,​ ​a​ ​person
too.​ ​Yes,​ ​they​ ​may​ ​be​ ​prone​ ​to​ ​sometimes​ ​making​ ​the​ ​wrong​ ​decision,​ ​or​ ​making​ ​a​ ​basic
mistake,​ ​and​ ​we​ ​understand​ ​that​ ​and​ ​would​ ​like​ ​to​ ​ask​ ​that​ ​the​ ​community​ ​show​ ​the​ ​same​ ​level
of​ ​patience.​ ​When​ ​it​ ​comes​ ​down​ ​to​ ​it,​ ​the​ ​staff​ ​team​ ​is​ ​constantly​ ​going​ ​out​ ​of​ ​their​ ​way​ ​to​ ​try
and​ ​ensure​ ​that​ ​members​ ​are​ ​able​ ​to​ ​have​ ​as​ ​enjoyable​ ​an​ ​experience​ ​as​ ​possible​ ​while​ ​they're
here.​ ​We're​ ​all​ ​in​ ​this​ ​together,​ ​after​ ​all.
Blade.

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