Change Management Process USM CHG D01.pdf


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IT Shared Services
External 3rd parties

Internal resolver groups or external suppliers that provide support for
Walgreens Boots Alliance applications and systems but do not use the
Walgreens Boots Alliance service management tool.

Resolver Group

For the purpose of this document the term refers to users of the
Walgreens Boots Alliance service management tool.

ITSM

IT Service Management.

WBA

Walgreens Boots Alliance

Change Management Process – USM-CHG-D01

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Member of Walgreens Boots Alliance