Change Management Process USM CHG D01.pdf


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IT Shared Services
TABLE OF CONTENTS
DOCUMENT CONTROL

3

1

4

DOCUMENT OVERVIEW
1.1

Document Ownership

4

1.2

Document Purpose

4

1.3

Target Audience

4

KEY PRINCIPLES

4

2
2.1

Document Management and Availability

4

2.2

Accountability

4

2.3

Governance

4

3

OBJECTIVES

5

4

POLICIES

5

5

SCOPE

6

6

PROCESS FLOW

7

7

TRIGGERS, INPUTS, OUTPUTS

8

ROLES AND RESPONSIBILITIES

9

8
8.1

RACI Diagram

9

8.2

Roles and Responsibilities

9

9

PROCESS ACTIVITIES

10

9.1

Process flow

10

9.2

Relation with Incident and Problem Management

10

9.3

Selection Criteria

10

9.4

Ownership of a Change Request

11

9.5

Change Classifications

11

9.6

Implementation Tasks – Process Flow

13

9.7

Change Approval – Process Flow

14

9.8

Approvals

15

9.9

Technical Approval and Change Management Approval

15

9.10 Status – Change Requests and Change Tasks

15

9.11 Change Exceptions

16

10

ASSUMPTIONS, CONSTRAINTS, EXCLUSIONS

17

11

Appendix

17

12

GLOSSARY OF TERMS

17

Change Management Process – USM-CHG-D01

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