Change Management Process USM CHG D01.pdf


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IT Shared Services
1 DOCUMENT OVERVIEW
1.1

Document Ownership

This document is owned by the Process Owner listed under the DOCUMENT CONTROL section
and is maintained by Walgreens Boots Alliance IT Shared Services Service Management &
Infrastructure Operations, Continual Service Improvement function.

1.2

Document Purpose

This document constitutes a full definition of the Change Management Process/Function and
conforms to the IT Shared Services Process Policy P1-000 and the IT Process Framework.

1.3

Target Audience

The audience of this document comprises of the IT Leadership Team, Process Owners as defined in
the IT Process Framework and all participants and stakeholders of all in-scope IT processes and
key functions.

2 KEY PRINCIPLES
The following key principles underpin the IT Process Framework and outputs and are listed here for
reference.

2.1

Document Management and Availability

This document is part of the IT Process Framework. All documentation, standards and deliverables
of the Framework are centrally managed and published on the ITS SharePoint site by the IT
Shared Services Service Delivery function.

2.2

Accountability

The process owner is accountable for the definition, operation, development and improvement of
this process/function together with its key activities, outputs and deliverables

2.3

Governance

Changes to this Process will be governed under change control via the model outlined in the IT
Process Framework.

Change Management Process – USM-CHG-D01

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