Retender JharNet RFP .pdf

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Request for Proposal
Selection of Service Provider for
Jharkhand State Wide Area Network 2.0
(JharNet 2.0)

Tender Notice No:
JAPIT/JharNet 2.0/RFP/04/2017-18
Dated 07-07-2017

Jharkhand Agency for Promotion of Information Technology (JAP-IT)
(An Autonomous body under Department of Information Technology, Government of Jharkhand)
Ground Floor, Near Golchakkar, Engineer’s Hostel - 1, Dhurwa

Abbreviation
Sr

Abbreviation

Description

1.

GoI

Government of India

2.

GoJ

Government of Jharkhand

3.

IT

Information Technology

4.

JAPIT

Jharkhand Agency for Promotion of Information Technology

5.

SHQ

State Head Quarters

6.

RHQ

Regional Head Quarters

7.

SDHQ

Sub Divisional Head Quarters

8.

BHQ

Block Head Quarters

9.

PoP

Point of Presence

10.

LL

Leased Line

11.

ROW

Right of Way

12.

BSNL

Bharat Sanchar Nigam Limited

13.

JharNet

Jharkhand Network

14.

JharNet 2.0

Jharkhand Network; version two (2)

15.

NeGP

National e Governance Plan

16.

NOFN

National Optical Fibre Network

17.

NII

National Information Infrastructure

18.

NIC

National Informatics Centre

19.

NICNET

NIC Network

20.

NKN

National Knowledge Network

21.

OFC

Optical Fibre Cable

22.

RF

Radio Frequency

23.

VSAT

Very Small Aperture Terminal

24.

Mbps

Megabits per second

25.

MPLS

Multi-Protocol Label Switching

26.

VPN

Virtual Private Network

27.

VoIP

Voice over Internet Protocol

28.

VC

Video Conferencing

29.

SNMP

Simple Network Monitoring Protocol

30.

EMS

Enterprise Monitoring Solution/System
Page 2 of 371

Sr

Abbreviation

Description

31.

NMS

Network Monitoring Solution/System

32.

ISP

Internet Service Provider

33.

QCBS

Quality and Cost Based Selection

34.

IP

Internet Protocol

35.

ROW

Right of Way

36.

TSP

Telecom Service Provider

37.

OEM

Original Equipment Manufacturer

38.

OB

Outside Broadcasting

39.

VA

Vulnerability Assessment

40.

PT

Penetration Testing

41.

IPT

IP Telephone

42.

CAPEX

Capital Expenditure

43.

OPEX

Operational Expenditure

44.

YoY

Year on Year

45.

BCP

Business Continuity Plan

46.

G2G

Government to Government

47.

G2C

Government to Citizen

48.

SLA

Service Level Agreement

49.

NWO

Network Operator

50.

PBH

Prime Business Hours

51.

ESH

Extended Service Hours

Page 3 of 371

Definitions:
S. No

Terms

Description

1.

JharNet 2.0

‘JharNet 2.0’ means the Jharkhand State Wide Area Network (JharNet) as
provisioned by the State of Jharkhand and the selected Service provider

2.

Uptime

‘Uptime’ refers to the JharNet 2.0 network availability across various segments

3.

4.

5.

6.

7.

8.

9.

10.

Downtime shall mean the time period for which the specified services /
components with specified technical and service standards are not available to the
Downtime
State and user departments and excludes the scheduled outages planned in
advance for the JharNet 2.0 network
PBH refers to the prime network utilization period for JharNet 2.0, which shall be
typically starting from 0900 hrs till 2000 hrs for SHQ, DHQ, SDHQ, Horizontal offices
Prime
of SHQ and the Horizontal offices connected to MPLS network cloud on all working
Business
days or any other period to be defined by the State. The PBH for BHQ and other
Hours (PBH)
Horizontal Offices would be from 1000 hrs to 1800 hrs on all working days or any
other period to be defined by the State. The normal working days in the State are
Monday to Saturday.
ESH refers to the lean network utilization period for JharNet 2.0, which shall be
typically starting from 2001 hrs till 0859 hrs for SHQ, DHQ, SDHQ, Horizontal offices
Extended
of SHQ and the Horizontal offices connected to MPLS network cloud on all working
Services Hours
days, full day on any holiday and Sunday or any other period defined by the State.
(ESH)
The ESH for Block Offices would be from 0700 hrs to 1000 hrs for all Block Offices.
There would be no ESH for the remaining Horizontal Offices.
‘Planned Network Outage’ refers to unavailability of network services due to
Planned
infrastructure maintenance activities such as configuration changes, up-gradation
Network
or changes to any supporting infrastructure. Details related to such planned outage
Outage
shall be agreed with the State government and shall be notified to all the related
departments and relevant offices in advance (at least five working days)
Unplanned
‘Unplanned Network Outage’ refers to an instance in which link is not available for
Network
the Department connecting to the JharNet 2.0 Network for more than 5
Outage
consecutive minutes.
Denial of
A sudden burst of network traffic leading to more than 90-95% utilization of the
Service
JharNet 2.0 bandwidth in any segment or complete network.
Quarterly
Fees which the Service Provider/successful bidder may get from the JAPIT, on
Guaranteed
behalf of Govt. of Jharkhand, on a quarterly basis for services rendered. This would
Revenue
be determined from the ‘Financials Template’ submitted by the bidder as part of
(QGR)
the proposal.
Critical Events are important Data Services / Video Conferencing requirement by
Critical Events Senior Government officials in which services are being rendered on JharNet 2.0
Network. There may be maximum 2 such events in a month for a duration of 6
Page 4 of 371

11.

Incident

12.

Helpdesk
Support

13.

Resolution
Time

14.

15.

MPLS
(Multiprotocol
Label
Switching)
Service
Provider/Syste
m Integrator

hours The information about the event will be provided to successful bidder 24
hours in advance using JharNet 2.0 . This could be Video conferencing or web
casting event of Chief Minister, important State functions, etc.
Refers to any event/abnormalities in the functioning of the IT or Non-IT
Equipment/specified services that may lead to disruption in normal operations of
JharNet
Shall mean the 12 x 7 central operations (08.00 AM to 08.00 PM) which shall handle
fault reporting, trouble ticketing and related enquiries during the contract
Shall mean the time taken in resolving (diagnosing, troubleshooting and fixing) an
incident after it has been reported at the helpdesk. The resolution time shall vary
based on the severity of the incident reported at the help desk. The severity would
be as follows:
a. Critical: Incidents whose resolution shall require additional investment in
components or time or shall involve coordination with OEMs. These
incidents shall impact the overall functioning of the JharNet 2.0.
b. Medium: Incidents, whose resolution shall require replacement of
hardware or software parts, requiring significant interruption in working
of that individual component. For example, installation of monitoring
software, replacement of switch etc.
c. Low: Incidents whose resolution shall require changes in configuration of
hardware or software, which will not significantly interrupt working of that
component. For example, installation of VoIP device
MPLS is a scalable, protocol-independent transport. In an MPLS network, data
packets are assigned labels. Packet-forwarding decisions are made solely on the
contents of this label, without the need to examine the packet itself
Successful Bidder/Consortium Partners of JharNet 2.0 is called Service Provider and
will be responsible for managing the entire JharNet 2.0 Network and
Infrastructure.

Page 5 of 371

Disclaimer
The information contained in this Tender or subsequently provided to bidders, whether verbally or in documentary or
any other form by or on behalf of the JAPIT or any of its employees or advisers or Department of Information
Technology and e-Governance, is provided to bidders on the terms and conditions set out in this Tender and such
other terms and conditions subject to which such information is provided. This Tender is issued by the JAPIT. This
Tender is not an agreement and is neither an offer nor invitation by the JAPIT to the prospective bidders or any other
person. The purpose of this Tender is to provide interested parties with information that may be useful to them in the
formulation of their Bid pursuant to this Tender. This Tender includes statements, which reflect various assumptions
and assessments arrived at by the JAPIT in relation to the JharNet 2.0 project. Such assumptions, assessments and
statements do not purport to contain all the information that each Applicant may require. This Tender may not be
appropriate for all persons, and it is not possible for the JAPIT, its employees or advisers to consider the objectives,
technical expertise and particular needs of each party who reads or uses this Tender. The assumptions, assessments,
statements and information contained in this Tender, may not be complete, accurate, adequate or correct. Each
Applicant should, therefore, conduct its own investigations and analysis and should check the accuracy, adequacy,
correctness, reliability and completeness of the assumptions, assessments and information contained in this Tender
and obtains independent advice from appropriate sources. Information provided in this Tender to the bidders is on a
wide range of matters, some of which depends upon interpretation of law. The information given is not an exhaustive
account of statutory requirements and should not be regarded as a complete or authoritative statement of law. JAPIT
accepts no responsibility for the accuracy or otherwise for any interpretation or opinion on the law expressed herein.
JAPIT, its employees and advisers make no representation or warranty and shall have no liability to any person
including any Applicant under any law, statute, and rules or regulations or tort, principles of restitution or unjust
enrichment or otherwise for any loss, damages, cost or expense which may arise from or be incurred or suffered on
account of anything contained in this Tender or otherwise, including the accuracy, adequacy, correctness, reliability
or completeness of the Tender and any assessment, assumption, statement or information contained therein or
deemed to form part of this Tender or arising in any way in this Selection Process. JAPIT also accepts no liability of
any nature whether resulting from negligence or otherwise however caused arising from reliance of any Bidder upon
the statements contained in this Tender. JAPIT may in its absolute discretion, but without being under any obligation
to do so, update, amend or supplement the information, assessment or assumption contained in this Tender. The
issue of this Tender does not imply that JAPIT is bound to select an Bidder or bidders, as the case may be, for the
selection of JharNet 2.0 solutions and JAPIT reserves the right to reject all or any of the Proposals without assigning
any reasons whatsoever. The Bidder shall bear all its costs associated with or relating to the preparation and
submission of its Proposal including but not limited to preparation, copying, postage, delivery fees, expenses
associated with any demonstrations or presentations which may be required by JAPIT or any other costs incurred in
connection with or relating to its Proposal. All such costs and expenses will remain with the Bidder and JAPIT shall
not be liable in any manner whatsoever for the same or for any other costs or other expenses incurred by a Bidder in
preparation or submission of the Bid, regardless of the conduct or outcome of the Selection Process.

Page 6 of 371

CONTENTS
1

Invitation for bids ..................................................................................................................... 12

1.1

Purchaser/Issuer ...................................................................................................................... 12

1.2

Purchaser and Address for Bid Submission & Correspondence .............................................. 12

1.3

Key events & date .................................................................................................................... 13

1.4

Procurement of RFP document................................................................................................ 14

1.5

Pre Bid Conference .................................................................................................................. 14

1.6

Amendment of RFP document ................................................................................................. 15

1.7

Venue and deadline for submission of Proposal ..................................................................... 15

2

Project Profile........................................................................................................................... 16

2.1

About JAPIT .............................................................................................................................. 16

2.2

About JharNet .......................................................................................................................... 17

2.3

Overview of the Existing JharNet ............................................................................................. 17

2.4

Existing setup of JharNet.......................................................................................................... 18

2.5

Existing ICT Infrastructure of JharNet ...................................................................................... 22

2.6

Existing non-ICT Infrastructure of JharNet............................................................................... 24

2.7

Monitoring of JharNet .............................................................................................................. 25

3

JharNet 2.0 ............................................................................................................................... 26

3.1

General ..................................................................................................................................... 27

4

JharNet 2.0 - Proposed Solution Design................................................................................... 30

4.1

Jharkhand e-Governance Framework ...................................................................................... 30

4.2

Solution Layout - Schematic ..................................................................................................... 31

4.3

JharNet 2.0 Services ................................................................................................................. 33

4.4

Bandwidth requirement........................................................................................................... 36

5

Roles and Responsibilities JharNet 2.0 .................................................................................... 38

5.1

Roles and Responsibilities of Service Provider/System Integrator .......................................... 38

5.2

Roles and Responsibilities of the JAP-IT/Dept. of IT & e-Governance ..................................... 39

6

Scope of Work .......................................................................................................................... 40

6.1

Schedule I – Plan, Design, Implementation and Commissioning Phase .................................. 40

6.1.1 Planning Phase ......................................................................................................................... 41
6.1.2 Commissioning of JharNet 2.0 ................................................................................................. 43
6.1.3 Acceptance testing for JharNet 2.0 ......................................................................................... 45
6.1.4 Documentation for JharNet 2.0 .............................................................................................. 46
Page 7 of 371

6.2

Schedule II – Operate and Maintenance Phase ....................................................................... 46

6.2.1 Network Operations & Management ..................................................................................... 46
6.2.2 Bandwidth Management ........................................................................................................ 47
6.2.3 Audit and Security Services ..................................................................................................... 47
6.2.4 Facility Management Services ................................................................................................ 48
6.2.5 Helpdesk Management Services ............................................................................................. 49
6.2.6 Overall comprehensive maintenance ..................................................................................... 49
6.2.7 MIS Reports ............................................................................................................................. 50
6.3
Civil Work ................................................................................................................................. 51
6.4

Exit Management ..................................................................................................................... 51

7

Manpower Requirements ........................................................................................................ 54

8

Service Level Agreement .......................................................................................................... 61

8.1

Definitions ................................................................................................................................ 61

8.2

Calculation of downtime .......................................................................................................... 62

8.3

Calculation of uptime ............................................................................................................... 63

8.4

SLA for JharNet 2.0 Operations ................................................................................................ 65

8.4.1 Uptime SLA for JharNet 2.0 Locations .................................................................................... 65
8.4.2 Services SLA for JharNet 2.0 .................................................................................................... 68
8.4.3 Network Operations & Helpdesk Management ..................................................................... 70
8.4.4 Helpdesk Resources Service Level .......................................................................................... 72
8.4.5 JharNet 2.0 Latency ................................................................................................................. 73
8.4.6 JharNet 2.0 Packet Loss ........................................................................................................... 74
8.4.7 JharNet 2.0 Maximum Jitter.................................................................................................... 74
8.4.8 Throughput for JharNet 2.0..................................................................................................... 75
8.4.9 Audit and Security SLA ............................................................................................................ 75
8.4.10 Penalty for transition and/or implementation timeline ........................................................ 76
8.4.11 Penalty for misuse ................................................................................................................... 76
8.5
SLA Review Process .................................................................................................................. 77
8.6

Penalties ................................................................................................................................... 77

9

Final Testing and Certification ................................................................................................. 78

9.1

Management of the project ..................................................................................................... 79

9.2

Audit, Access and Reporting .................................................................................................... 80

9.3

Change request schedule ......................................................................................................... 82
Page 8 of 371

10

Scope of Bid Proposal............................................................................................................... 84

10.1

Number of Proposals ............................................................................................................... 85

11

Eligibility Criteria ...................................................................................................................... 86

11.1

Amendment of tender document ............................................................................................ 89

12

Instruction to Bidders............................................................................................................... 91

12.1

Procedure for submission of bids ............................................................................................ 91

12.2

Authentication of Bid ............................................................................................................... 94

12.3

Validation of interlineations in Bid .......................................................................................... 94

12.4

Cost of Bidding ......................................................................................................................... 94

12.5

Site Visit.................................................................................................................................... 94

12.6

Clarification on Tender Document ........................................................................................... 94

12.7

Documents Comprising the Bids .............................................................................................. 95

12.8

Bid Prices .................................................................................................................................. 96

12.9

Firm Prices ................................................................................................................................ 97

12.10 Bid Currencies .......................................................................................................................... 97
12.11 Bidder Qualification ................................................................................................................. 97
12.12 Bid Security (Earnest Money Deposit) ..................................................................................... 97
12.13 Bid Validity Period .................................................................................................................... 98
12.14 Local / Site Conditions.............................................................................................................. 99
12.15 Modification and Withdrawal of Bids ...................................................................................... 99
12.16 Opening of Bids ...................................................................................................................... 100
12.17 Criteria for Evaluation of Bids ................................................................................................ 101
12.18 Rectification of Errors ............................................................................................................ 106
12.19 Contacting the Purchaser ....................................................................................................... 106
12.20 Purchaser’s Right to Vary Scope of Contract at the time of Award ....................................... 107
12.21 Purchaser’s Right to Accept Any Bid and to reject any or All Bids ......................................... 107
12.22 Notification of Award ............................................................................................................. 107
12.23 Failure to abide by the Agreement ........................................................................................ 108
12.24 Bank Guarantee for Contract Performance ........................................................................... 108
12.25 Confidentiality of the Document ........................................................................................... 109
12.26 Rejection Criteria ................................................................................................................... 109
12.27 Concessions permissible under statutes ................................................................................ 110
12.28 Limitation of Liability.............................................................................................................. 110
Page 9 of 371


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