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Lab Water Purfication Systems Merck Watercare Pact .pdf


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Watercare Pact.
Your Expert & Partner in Service

Merck Millipore is a division of

Optimize the performance and lifetime of
your water purification system with Merck
Millipore’s new tailor-made service plans.

When you acquire a water purification system, you
expect your equipment to dispense specified water
quality throughout its lifetime — right up to its retirement.
Merck Millipore’s service plans are designed to sustain
your system’s water quality with best-in-class service
provided by our factory-certified service professionals.

Our service plans focus on criteria that are important for all
water purification system owners:
Sustainable performance- Periodic maintenance visits
ensureoptimal performance of your lab water purification system,
therefore guaranteeing conformity to manufacturing specifications.
 Consistent quality worldwide - Factory-trained service
engineers maintain water purification systems according to consistent
and
 auditable operating procedures. 


Unlimited access to expertise on demand - You benefit from our technical 

support hotline for application assistance, and for help in diagnosing,
investigating and resolving your issues.
 GLP & GMP compliance - All service visits are traceable and
align with your regulatory compliance processes. 


Predictable & affordable expenditures - Our service plans are tailored to 

match your application, quality and budgetary needs.

Preventive visit for extending your
system lifetime
All service plans include, at core, one annual preventive maintenance
visit to ensure optimal water quality throughout the system’s lifetime.

Enhanced Compliance for Regulations
All preventive service plans have dedicated programs for regulated markets
such as cGMP (good manufacturing practices) and GLP (good laboratory
practices). These programs include qualification protocols according to the 4Q
model (DQ, IQ, OQ, PQ), as well as specific maintenance procedures for
ensuring accessories, parts and consumables traceability.

Outstanding core features
During the annual preventive visit, a certified Merck Millipore field
service engineer will perform a complete review of your water
purification system including checks on the following points:

Included in all
service plans

Included in all service
plans (regulated
environment)

Annual preventive maintenance visit





Unlimited access to technical support hotline





Factory trained & certified field service engineers





Priority scheduling for any technical request

*

*

Operator training





Application assistance





Genuine parts from ISO® 9001: 2008 manufacturing site





Service history with traceability of system parameters recorded





Replacement of worn parts using maintenance kit





Auditable service operating procedures





Software updates





Comprehensive checking of system specifications





Monitoring devices control





Hydraulics & mechanics inspection





Electronics setting control





Events, alarms alerts review & testing





Advanced diagnostics through Millitrack® software

*

*

Preventive maintenance, assistance and compliance service features
included in service plans

IQ/OQ/PQ qualification protocols



Requalification protocols (OQ)



Maintenance procedures for consumables/components traceability



Floating troubleshooting/repair visits depending on Service plan type
*depending on Service plan type

*

*

Service plans tailored to your needs
All plans can be completed with additional customized services:

Additional service options

For all service plans

For all service plans
(regulated
environments)

Scheduled consumables and parts shipment





Verification of monitors with report
of conformity





Calibration of monitors with either certificate
or report of conformity





US Pharmacopeia suitability tests – <643>,
<645>



Storage and distribution loop sanitization





Customized user training





Customized service plan for distribution loops





Extended system guarantees





Additional preventive maintenance visits






Validation support
Post-installation optimization visit





Multi-year service plan





For more information, contact us now
Merck Millipore proposes a comprehensive range of service plans from a single annual checkup to a full system
cover. Preventive maintenance plans can be easily adapted to your specific work environment (GMP, GLP, Accredited
Labs) for compliance with current regulatory requirements.
For more information on Merck Millipore service plans, please telephone, e-mail or fax any questions to your local
Merck Millipore representative for a prompt and informative answer.

www.merckmillipore.com/watercarepact

Millitrack is a registered trademark of Merck KGaA, Darmstadt, Germany.
Merck Millipore and the M mark are trademarks of Merck KGaA.

ISO is a registered trademark of the International Organization for
Standardization. Lit. No. PB2025EN00
© 2013 EMD Millipore Corporation, Billerica, MA. USA. All rights reserved.


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