Quality Function Deployment Training Courses Malaysia .pdf

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Title: Quality Function Deployment Training Courses Malaysia

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 Tailored To Your Training Needs 

Quality Function
Deployment Training

Quality Function Deployment (QFD) is a methodology  In this Programme, one will learn, amongst other
for the development of features, attributes, or functions
- Brief History & Principles of QFD
that give a product or service high quality. It is helpful
- Understanding spoken and unspoken
in delivering quality products or services based on the
requirements of the VOC
Voice of the Customer (VOC).
- How to translate key customer needs into product
QFD is particularly useful in analyzing the data that
How to communicate these customer needs to
have been collected and in facilitating the conversion of
each functional group
customer needs into product features, process characteristics and plans.

Duration = 1 Day


History of QFD

What is QFD

QFD as a strategic tool

Core model of QFD

Capturing Voice of Customers VOC

Drill Down Tree for QFD

Pugh Matrix

Affinity Diagrams

Kano Models for QFD

QFD Technical Evaluation

QFD Correlation

QFD Matrix

QFD Pitfalls

QFD Examples

QFD Benefits Include:
- Enhances internal and external communications
- Improves quality
- Increases customer satisfaction
- Reduces product development time by 30-50%
- Reduces the number of design changes by 30-50%
- Reduces warranty claims by 20-50%
- Improves design for production
- Allows for lower pricing because of lower
development costs
- Removes bottlenecks in product development and
- Identifies key areas in product development where
time and effort can be focused on creating
competitive advantages

For further details, or clarification, kindly contact Aaron SF and send your e-mail to aaron@malaysia-training.com

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