Class Soft skills in software testing .pdf
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Title: Soft skills in software testing
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Soft skills in software
A Tester needs to have
HARD SKILLS (technical skills)
SOFT SKILLS (people skills)
What are Soft Skills?
= personal attributes that enable someone to
interact effectively and harmoniously with other
– intrapersonal skills (about self: perseverance, optimism, stress management, emotional
balance, self-motivation, creativity, patience.)
– interpersonal skills (about people: communication style, how you work in a team, how you
manage conflicts, presentation/public speaking skills, leadership, how you give and receive feedback.)
Why are they important?
• To become better testers, to grow quickly in the
career and to become better team members.
• Strong soft skills are contagious
• Soft skills can be developed over time
• Their scope reaches all aspects of life
Which soft skills?
Study by hipo.ro, Romania, 2014.
Study asked HR Consultants, HR Directors, CEOs, HR team Leaders, Project managers from 234 medium and big companies
from all areas of activity: which are the most sought after soft skills?
SS1 - Communication
communication+active listening = efficient information conveyance
• Good communication skills eliminate
ambiguity and misunderstanding while
talking to different teams.
SS2 - Flexibility & Adaptability
• Be ready to learn new technologies
• With business constantly changing, you must be able to adapt to the
environment around you.
• For projects, new requirements come in constantly,
original requirements change, a timeline is adjusted, a fix
in one test requires another round of testing in a
previously closed case.
SS3 - Thinking from end users
• = understanding of real scenarios that a real user could
possibly come across
• A great tester can step into the shoes of the end user, and has the ability to see the
product from a consumer’s point of view. They know how the consumer will use
the product and expect it to perform.
• Adopting end user perspective for end user satisfaction