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Asus Zenfone Complaint .pdf

Original filename: Asus Zenfone Complaint.pdf
Author: HITESH

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B.com, L.L.M

A/32,Gurukripa CHS, Near Hira Nagar, Nahur Road, Mulund (W), Mumbai- 400 080, Cell. 9820483002,

Email: advocates@ramchandanilawassociates.in ; website www.ramchandanilawassociates.in

DATE: 24th Nov, 2017
1. The Ministry of Electronics and Information Technology,
(Government of India)
Electronics Niketan, 6, CGO Complex,
Lodhi Road, New Delhi - 110003
2. The Ministry of Consumer Affairs,
Department of Consumer Affairs,
Krishi Bhawan, New Delhi 110114

Sub: Complaint against M/s. Asus Technology Pvt. Ltd and
M/s. Flipkart India Pvt. Ltd. For False and Misleading
advertisement on Asus Zenfone 2 Laser ZE550KL.

Dear Sir,
I the above named Advocate would like to bring to your
Notice the following :Page 1 of 10

1. I had bought a Asus Zenfone 2 Laser ZE550KL (Black
Colour, 2GB Ram and 16GB Internal Memory) Model from
Flipkart Big Billion Day 2017 on 21/9/2017, the serial







2. The above said phone is not having Volte Feature (voice
Over Lte) and it has come to my knowledge on 10/11/2017,
when I inserted the Jio Sim of 4G. I approached the service
centre, the Management of the service centre informed me
that many of the users of Asus Zenfone 2 Laser are facing the
same Volte problem and I was informed to wait till the
Company releases Automatic System Update, but the
timeline was not assured by the Service Centre.
3. I would like to bring to your notice that I had also bought a
same phone of Asus Zenfone 2 Laser ZE550KL same model
in 2015 and the same is having the Volte function but the

Page 2 of 10

users who have purchased the phone in the year 2017 are not
having the Volte Feature.
4. I tried to upgrade the software from Phone Settings > System
Upgrade > Automatic System Upgrade. The recent software
i.e. MMB29.WW_user_21.40.1220.2179 got updated but still
I am having the same volte issue.
5. I found from the internet that many of the users of Asus








201602190037 are facing the same problem. Every Country
has different Mobile frequency bands and accordingly the
Phone Modem which connects the Internet and Voice Calling
feature through 4G i.e. Volte needs to be configured the
baseband version of mobile devices of the country where the
end user will use the phone. Asus has failed to configure the
India’s Baseband Version in phone’s modem and so the
Page 3 of 10

Indian users with Baseband Version starting with 202c i.e.
202c10_11.1.0_170328 cannot use the Volte Feature. This
very well establishes the fact that the Asus Company had not
tested the product before it is Introduced for sale in the
Market and upon that Asus and Flipkart claims that this
Phone is a Volte Enabled Device.
6. The Phone Modem hardware and the CPU has different
chores and accordingly the phone software must be integrated
in such a way that the Phone’s hardware matches with the
Phone’s Software. Asus had Introduced the Software
Upgrade in December 2016 in which the Old Asus Zenfone 2
Laser users who had bought the phones in the year 2015 and
in the year 2016 can use Volte feature but the new users who
have bought the phone in the year 2017 cannot use the Volte
Feature. Even after the recent phone system update through
phone settings, Automatic System Update, Many users who
have bought the phone in 2017 cannot use the Volte
Function. This very well establishes the fact that Asus has
Page 4 of 10

secretly changed some hardware in the year 2017 or the
Hardware do not support with the current released software
and so the users who have bought the phones in 2017 even
after the recent Automatic Software Update there is no Volte
in the Asus Zenfone 2 Laser Ze550Kl device.
7. Since this Phone doesn’t have Volte Function for the Users
who have bought in the year 2017, Many users have also
commented on the Flipkart that this Phone is not a Volte
Enabled Phone and the users cant make or receive Calls on
their Phone. The Users have also commented that Asus and
Flipkart specification wrongly states that the Phone is a Volte
Enabled Device whereas the true fact is that Phone Doesn’t
have the Volte Feature. The Phone which doesn’t have the
Volte feature will not allow the user to make or receive calls
on the mobile device using Jio 4G Sim, such devices are
useless for the user. Asus and Flipkart in order to cheat the
customers had sold the product and had misleaded the

Page 5 of 10

customer by false advertisement that the Phone Comes with
Volte Feature.
8. When the user buys the product based on the Advertisement
and specification that the above said device comes with pre
activated Volte Feature, the user expects that on the First
instance when the user will insert the Jio 4G sim the Volte
feature will work but Asus and Flipkart are cheating the
customers by doing misleading and false advertisement that
the Phone is a Volte Enabled Device.
9. The Asus and the Flipkart claims that the Asus Zenfone 2
Laser phone is Volte enabled but the claim of Volte enabled
is false and baseless and the same is being done to cheat the
customers. It establishes the fact that the Phone is not tested
before it is introduced in to the market. The Manufacturing
Company and the flipkart are misleading and misguiding the
customers by providing wrong information about the above
said product.

Page 6 of 10

10. Therefore the manufacturing company, its Distributors and
the Selling agents like Flipkart are liable for Legal Action.
11. I hereby call upon to replace my phone or refund me the
amount which I have paid.
12. The Ministry of Information and Electronics and The
Ministry of Consumer Affairs may take suitable Legal
action against the above Companies and the sale of above
said phone may be banned in the Interest of the
Consumers at Large till the above said defect is rectified.
Yours Truly,

Hitesh Ramchandani

1. Screenshot of Asus Zenfone 2 Laser Ze550kl


2. Screenshot of Users Comments.

Page 7 of 10



Page 8 of 10

Page 9 of 10

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