Towable Coverage Book .pdf

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Original filename: Towable Coverage Book.pdf
Title: XTRA-TT-CB_1017_47-171001.pdf
Author: p073605

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Coverage Booklet
Table of Contents
A. DEFINITIONS

1

B. WHEN COVERAGE BEGINS AND ENDS

1

C. DEDUCTIBLE

2

D. YOUR RESPONSIBILITIES

2

E. COVERAGE

2

F.

5

OPTIONAL CONSEQUENTIAL FAILURE

G. OPTIONAL TIRE AND WHEEL

5

H. OPTIONAL ENHANCED SERVICE CALL

6

I.

6

REPORTING A MECHANICAL BREAKDOWN CLAIM

J. ADDITIONAL BENEFITS

7

K. EXCLUSIONS AND OTHER COVERAGE LIMITATIONS

9

L. CLAIM APPEAL PROCESS

11

M. LIMITS OF LIABILITY

12

N. CONTRACT TRANSFER

12

O. CONTRACT CANCELLATION

12

P. ARBITRATION AND OTHER MATTERS CONCERNING DISPUTES

13

Q. CONFORMITY WITH LAW

14

R. STATE AMENDMENT REQUIREMENTS/DISCLOSURES

14

XTRA-TT-CB (03/17)

7KLV &RQWUDFW LV EHWZHHQ \RX DQG XV DQG DSSOLHV RQO\ WR WKH 9HKLFOH LGHQWL¿HG
on the Registration Page associated with this Coverage Booklet and only if you
have paid the full Contract Purchase Price to obtain the coverage selected for the
9HKLFOH<RXPD\FRQWDFWXVE\PDLODW32%R['HHU¿HOG,/RU
E\SKRQHDW7KLV&RQWUDFWZDVLVVXHGWKURXJKDVHUYLFHFRQWUDFW
program under which the Seller has discretion to establish selling prices which the
Seller reports to us.
A. 'H¿QLWLRQV
The following definitions apply to this Contract along with definitions appearing
elsewhere in this Contract. The Registration Page contains boxes with capitalized
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WKH VSHFLILF YHKLFOH SHUVRQ GDWH RU RWKHU LWHP WKDW KDV EHHQ HQWHUHG LQWR WKH
associated box on the Registration Page.
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commission of a commercial endeavor.
Covered Part(s) means one or more of the parts or components identified as
subject to coverage in Section E (Coverage) for the Coverage selected and not
VSHFLILFDOO\H[FOXGHGLQ6HFWLRQ. ([FOXVLRQVDQG2WKHU&RYHUDJH/LPLWDWLRQV 
&RYHUHG5HSDLU means the repair or replacement of one or more Covered Parts
for which we have a reimbursement obligation greater than zero dollars under this
Contract.
0HFKDQLFDO %UHDNGRZQ means the failure of one or more parts to perform the
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PDQXIDFWXULQJSURFHVVRUQRUPDOZHDUDQGWHDU
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&RQWUDFWFRQWDLQLQJLQIRUPDWLRQDERXWWKLV&RQWUDFW\RXDQGWKH9HKLFOH
5HSDLU )DFLOLW\ means any licensed repair facility operated by the Seller or an
independent provider.
You and \RXU refer to the Contract Holder(s) as named on the Registration Page
or the person(s) to whom this Contract was properly transferred.
We, us and ourUHIHUWRWKHDGPLQLVWUDWRUVHUYLFHSURYLGHUDQGREOLJRU
B. :KHQ&RYHUDJH%HJLQVDQG(QGV
Coverage under this Contract begins at 12:01 AM (your local time) on the Contract
Purchase Date and ends when the Contract expires or is cancelled under the
provisions of Section O (Contract Cancellation). Contract expiration varies
by Vehicle Plan and is determined by adding Term Months indicated on the
5HJLVWUDWLRQ3DJHWRWKHDSSURSULDWHPHDVXUHPHQWGDWHIRU\RXU9HKLFOH3ODQDV
described below.
XTRA-TT-CB (03/17)

(Rev. 10/17) PAGE 1

1HZ9HKLFOH3ODQ DOVRDSSOLHVWRSUHRZQHGYHKLFOHVWKDWTXDOLI\DVQHZ 
This Contract expires as soon as Term Months are exceeded as measured from
WKH 0DQXIDFWXUHU¶V :DUUDQW\ 6WDUW 'DWH ([DPSOH ,I \RX SXUFKDVH D PRQWK
Vehicle Plan and the Manufacturer’s Warranty Start Date was 10 months prior
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Contract Purchase Date.
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soon as Term Months are exceeded as measured from the Contract Purchase
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DIWHUPRQWKVIURPWKH&RQWUDFW3XUFKDVH'DWH
C. 'HGXFWLEOH
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RIWKHVDPH&RYHUHG3DUW,IQR'HGXFWLEOHLVLQGLFDWHGRQWKH5HJLVWUDWLRQ3DJH
your Deductible will be $200. The Deductible does not apply to the additional
EHQH¿WVGHVFULEHGLQ6HFWLRQ- $GGLWLRQDO%HQH¿WV 
D. <RXU5HVSRQVLELOLWLHV
<RXKDYHWKHUHVSRQVLELOLW\WRSURSHUO\PDLQWDLQWKH9HKLFOHDVUHFRPPHQGHG
E\WKHPDQXIDFWXUHUWRIROORZWKHPDQXIDFWXUHU¶VVWRUDJHUHFRPPHQGDWLRQV
ZKHQWKH9HKLFOHLVVWRUHGIRUVL[PRQWKVRUPRUHDWDWLPHWRUHDVRQDEO\
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WR IROORZ WKH SURFHGXUHV IRU UHSRUWLQJ D 0HFKDQLFDO %UHDNGRZQ FODLP RU
UHTXHVWLQJDGGLWLRQDOEHQH¿WVDVGHVFULEHGLQWKLV&RQWUDFWDQGWRFRRSHUDWH
IXOO\ZLWKRXUUHDVRQDEOHUHTXHVWVWRH[DPLQH9HKLFOHPDLQWHQDQFHUHFRUGV
LQVSHFW WKH 9HKLFOH RU HVWDEOLVK RZQHUVKLS RI WKH 9HKLFOH LQ WKH HYHQW
\RX UHSRUW D 0HFKDQLFDO %UHDNGRZQ FODLP RU UHTXHVW DGGLWLRQDO EHQH¿WV
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SHUIRUPDQGUHFHLSWVIRUSXUFKDVHVRIVHUYLFHVSURYLGHGE\RWKHUVDQGSDUWV
DQG VXSSOLHV XVHG E\ \RX RU RWKHUV LQ SHUIRUPLQJ PDLQWHQDQFH VHUYLFHV
YOU MUST OBTAIN PREAUTHORIZATION FROM US BEFORE ANY
REPAIRS ARE MADE TO THE VEHICLE.
E. Coverage
6XEMHFWWRWKH'HGXFWLEOHDQGRWKHUSURYLVLRQVRIWKLV&RQWUDFWZHZLOOUHLPEXUVH
\RXRUWKH5HSDLU)DFLOLW\DVDSSOLFDEOHIRUWKHSUHDXWKRUL]HGFRVWWRUHSDLURU
UHSODFH D &RYHUHG 3DUW LI WKH UHSDLU RU UHSODFHPHQW LV UHTXLUHG DV D UHVXOW RI D
Mechanical Breakdown occurring and reported to us after Coverage begins and
before this Contract expires or is cancelled. We are entitled to apply the following
limits and restrictions to our pre-authorization and reimbursement decisions:
1. 7KH UHSODFHG SDUWV ZLOO DW RXU RSWLRQ EH UHPDQXIDFWXUHG XVHG RU
QHZSDUWVRIOLNHNLQGDQGTXDOLW\FRPSDWLEOHZLWKWKHRULJLQDOGHVLJQ
XTRA-TT-CB (03/17)

(Rev. 10/17) PAGE 2

VSHFL¿FDWLRQVDQGZHDUWROHUDQFHVRIWKH9HKLFOH
2. We will not pay for expenses that exceed the manufacturer’s suggested
retail price or the Repair Facility’s posted hourly labor rate multiplied by the
DSSURSULDWHRSHUDWLRQWLPHDVSXEOLVKHGLQDQDWLRQDOO\UHFRJQL]HGODERU
time guide.
3.

We will not reimburse you for a Mechanical Breakdown that is a Covered
5HSDLUXQGHUWKLV&RQWUDFWLILWLVDOVRFRYHUHGE\DWKLUGSDUW\¶VZDUUDQW\
LQVXUDQFHSROLF\RUVHUYLFHFRQWUDFWUHJDUGOHVVRIZKHWKHUWKHWKLUGSDUW\
KRQRUVLWVFRYHUDJHREOLJDWLRQ:HZLOOKRZHYHUSD\XSWRRIDQ\
third party deductible you must pay and the excess over such third party
coverage.

We reserve the right to inspect the Vehicle and its maintenance records and to
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reserve the right to recoup any amount we paid for a Covered Repair to the extent
\RXUHFRYHUPRUHWKDQ\RXUDFWXDOORVVFROOHFWLYHO\IURPXVDQGRQHRUPRUHWKLUG
parties.
Coverage is limited to the Vehicle parts and other items described below for the
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6LOYHU&RYHUDJH &RPSRQHQW*URXSV 
1. Chassis frame: all components in the lift crank system (for pop-up and hi-lo
campers) Œ brackets Œ coupler Œ hubs Œ scissor jacks Œ spring hangers Œ
wheelbase frame landing gear Πwinch stand.
2. Auxiliary Power Plant/Power Steps: all internally lubricated parts of the
Power Plant engine Πgauges Πgenerator electrical components Πhead
and/or cylinder block if damaged by the failure of an internally lubricated
part Πhydraulic door Πinterior monitor and control panel Πinverter Πpower
converter Πstarter Πswitches Πvoltage regulator Πpower step system.
3. Suspension: actuators Πspindles Πaxle shafts.
4. Brake System: backing plates Œ hydraulic or electrical brake actuators Œ
master cylinder.
 Seals and gasketsVHDOVJDVNHWVDQGVHDOLQJERRWVIRUDOO&RYHUHG3DUWV
XQOHVVVSHFL¿FDOO\H[FOXGHGLQ6HFWLRQK (Exclusions and Other Coverage
/LPLWDWLRQV 
*ROG&RYHUDJH &RPSRQHQW*URXSV 
$OOLWHPVLQ&RPSRQHQW*URXSVGHVFULEHGDERYHDQGWKHIROORZLQJ
 Water Heater: burner assembly Πcontrol panel Πelectronic ignition
assembly Œ ¿WWLQJV DQG FRQQHFWLRQV Œ gas valve Œ heating element(s) Œ
switches Πtank Πthermocouple Πthermostat Πwiring harness.
XTRA-TT-CB (03/17)

(Rev. 10/17) PAGE 3

7. Waste System: gate valves Πholding tanks Πshower Πsink(s) Πtoilet.
8. Fresh Water System: compressor Πwater pump Πwater tank.
9. Air Conditioning/Heat Pump/Ventilation: accumulator Œ blower motor Œ
capacitors Πcompressor Πcondenser Πcontrol panel Πducts Πelectronic
module Πevaporator Πexpansion valve Πpressure cycling switch Πreceiver
dryer Πrelays Πswitches Πthermostat Πventilation fans.
10. Range and Oven: burner assembly Œ burner valves Œ microwave oven Œ
power hood Πthermocouple Πthermostat.
11. /3 *DV 6\VWHP: gauges Œ mounting brackets Œ pig tails Œ regulators Œ
shut-off system Πvalves.
12. Heating System: blower motor Œ burner assembly Œ furnace igniter Œ
gas valve Œ heat pumps Œ heat strips Œ /3 ¿WWLQJV DQG FRQQHFWLRQV Œ
thermocouple Πthermostat.
13. Refrigerator: burner assembly Œ cooling unit Œ igniter Œ thermocouple Œ
thermostat.
14. Slide-Out Room(s): motor assembly excluding seals and gaskets.
3ODWLQXP&RYHUDJH &RPSRQHQW*URXSV 
$OOLWHPVLQ&RPSRQHQW*URXSVGHVFULEHGDERYHDQGWKHIROORZLQJ
Platinum Component Package: alarm sensors Œ assistive devices Œ
DXGLRYLGHRDQWHQQDPRWRU V UHDUVWHUHRV\VWHP H[FOXGLQJVSHDNHUV 
TV and VCR/VCPΠawning mechanism H[FOXGLQJFRYHU Πawning wind
sensor Œ carbon monoxide/ smoke detectors Œ central locking system Œ
central vacuum cleaner system ΠFRDFKOHYHOLQJMDFNV\VWHPDOOHOHFWULFDO
hydraulic and mechanical components Œ coil and leaf springs Œ compass Œ
dishwasher Œ GRRUKDQGOHVORFNVDQGKLQJHV ŒHOHFWULF¿UHSODFHVŒ electrical
outlets Πelectronic/remote entrance Πexternal barbecue ΠH[WHUQDOQXWV
EROWV ZDVKHUV DQG ORFN ZDVKHUV LQ FRQMXQFWLRQ ZLWK D &RYHUHG 5HSDLU
Œ ¿WWLQJV DQG FRQQHFWLRQV Œ IUHVK ZDWHU V\VWHP IDXFHWV ¿WWLQJV DQG
FRQQHFWLRQVWUDSVDQGZDWHUOLQHV Πfreezer Πgarbage disposal Πgas lines
Œ heat pump Œ heat strips Œ ice maker Œ LQWHULRUDQGH[WHULRUOLJKW¿[WXUHV
H[FOXGLQJEXOEV Œ kitchen center Œ /3¿WWLQJVDQGFRQQHFWLRQV Œ P.C.
Board(s) Πrear monitor system Πrubberized suspension components
Πsecurity systems ΠVOLGHRXW URRP V  V\VWHPV DOO HOHFWULFDO K\GUDXOLF
and mechanical components of slide-out room extensions and raised
roof extension systems and seals and gaskets on slide-out room systems
and appliances Πsolar panels Πspot light system Πthermometer Πtrash
compactor Œ USB ports Œ washer/dryer H[FOXGLQJ EHOWV DQG KRVHV  Œ
welds Œ wheel bearings Œ DQ\RWKHUSDUWVRUFRPSRQHQWVQRWVSHFL¿FDOO\
H[FOXGHGLQ6HFWLRQ. ([FOXVLRQVDQG2WKHU&RYHUDJH/LPLWDWLRQV 

XTRA-TT-CB (03/17)

(Rev. 10/17) PAGE 4

F. 2SWLRQDO&RQVHTXHQWLDO)DLOXUH
(Platinum Coverage Only)
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DQGLI\RXVHOHFWHGDQGSDLGIRUWKH2SWLRQDO&RQVHTXHQWLDO)DLOXUH6XUFKDUJHG
3DFNDJHDQGWKH\DSSO\WRHYHQWVRFFXUULQJDQGUHSRUWHGWRXVDIWHU&RYHUDJH
begins and before this Contract expires or is cancelled. Subject to the Deductible
DQGRWKHUSURYLVLRQVRIWKLV&RQWUDFWZHZLOOUHLPEXUVH\RXRUWKH5HSDLU)DFLOLW\
DV DSSOLFDEOH IRU WKH SUHDXWKRUL]HG FRVW WR UHSDLU RU UHSODFH VHOHFWHG SDUWV RU
components described below that are otherwise excluded under Section K
([FOXVLRQVDQG2WKHU&RYHUDJH/LPLWDWLRQV LIVXFKSDUWVRUFRPSRQHQWVIDLORU
are damaged due to the Mechanical Breakdown of a Covered Part. The parts or
components we will cover under this package are limited to the following: batteries
Πbelts Πbrake linings or shoes Πbrake pads Πbrake drums and rotors Πexhaust
and emission systems Œ¿OWHUVŒ fuel cells Œ fuses Œ hoses Œ light bulbs Œ rainwater
FROOHFWLRQDQG¿OWUDWLRQV\VWHPVŒ shock absorbers Œ solar panels Œ spark plugs Œ
spark plug wires Πwind turbine.
G. 2SWLRQDO7LUHDQG:KHHO
Call  3URPSW to report the occurrence of a damaged tire or wheel
DQGUHTXHVWDWUDFNLQJQXPEHU
7KHEHQH¿WVGHVFULEHGEHORZDUHDYDLODEOHRQO\LI\RXVHOHFWHGDQGSDLGIRUWKH
2SWLRQDO7LUHDQG:KHHO6XUFKDUJHG3DFNDJHDQGWKH\DSSO\WRHYHQWVRFFXUULQJ
and reported to us after Coverage begins and before this Contract expires or is
FDQFHOOHG %HQH¿WV DSSO\ WR WKH 9HKLFOH LGHQWL¿HG RQ WKH 5HJLVWUDWLRQ 3DJH DQG
your tow vehicle if the latter is in the process of towing or camping with the Vehicle
ZKHQDWLUHRUZKHHOLVGDPDJHGGXHWRDURDGKD]DUGVXFKDVSRWKROHVRUURDG
debris. Reimbursement for the repair or replacement of a tire or wheel will be made
DWWKHLQGXVWU\UHWDLOUHSODFHPHQWFRVWIRUWKHRULJLQDOWLUHRUZKHHO5HSODFHPHQWV
ZKHQQHFHVVDU\ZLOOEHPDGHZLWKQHZWLUHRUZKHHORIOLNHNLQGTXDOLW\DQGYDOXH
as the original tire or wheel. You may choose to replace the damaged tire or wheel
ZLWKRQHRIJUHDWHUYDOXHKRZHYHU\RXZLOOEHUHVSRQVLEOHIRUDQ\FRVW LQFOXGLQJ
applicable taxes) in excess of the industry retail replacement cost for the original
tire or wheel. The Optional Tire and Wheel Surcharged Package is not subject to
6HFWLRQ& 'HGXFWLEOH 6HFWLRQ, 5HSRUWLQJD0HFKDQLFDO%UHDNGRZQ&ODLP RU
6HFWLRQ0 /LPLWVRI/LDELOLW\ RIWKLV&RQWUDFW
1. 7LUH5HSDLU:HZLOOUHLPEXUVH\RXIRUWKHDFWXDOFRVWWRUHSDLUDÀDWWLUH
FDXVHGE\DURDGKD]DUG7KHUHSDLUZLOOEHSHUIRUPHGXVLQJWKHLQÀDWHG
VSDUH WLUH IRU WKH 9HKLFOH RU WKH WRZ YHKLFOH ,I DQ LQÀDWHG VSDUH WLUH LV
XQDYDLODEOH WKH 9HKLFOH RU WKH WRZ YHKLFOH ZLOO EH WRZHG WR WKH QHDUHVW
Repair Facility
2.

7LUH 5HSODFHPHQW We will reimburse you for the cost to replace a tire
irreparably damaged due to a road hazard. Reimbursable costs include
FKDUJHV IRU PRXQWLQJ EDODQFLQJ DQG YDOYH VWHPV %HQHILWV DSSO\ WR
UHSODFHPHQWWLUHVIRUWKHGXUDWLRQRIWKLV&RQWUDFW$JJUHJDWHEHQH¿WVIRU
the duration of this Contract are limited to four occurrences regardless of
the number of tires replaced per occurrence.

XTRA-TT-CB (03/17)

(Rev. 10/17) 3$*(

3.

4.

:KHHOV5LPV We will reimburse you for the cost to repair or replace a
wheel rendered unserviceable due to a road hazard. Wheel inspection may
EHUHTXLUHGIRUFODLPDSSURYDO$JJUHJDWHEHQH¿WVIRUWKHGXUDWLRQRIWKLV
Contract are limited to four occurrences regardless of the number of wheels
replaced per occurrence.
7D[HV We will reimburse you for the cost of any applicable taxes.

3ULRUQRWL¿FDWLRQLVUHTXLUHGEHIRUHDQ\WLUHRUZKHHOLVUHSDLUHGRUUHSODFHG:LWKLQ
GD\VRIDQLQFLGHQWVHQGDFRS\RIWKHUHSDLURUUHSODFHPHQWLQYRLFHLQFOXGLQJ
WUDFNLQJQXPEHUWUHDGGHSWKRIGDPDJHGWLUHGHWDLOHGGHVFULSWLRQFDXVHRIWKH
GDPDJHSKRWRJUDSK V RIWKHGDPDJHGWLUHRUZKHHODQGDQ\RWKHULQIRUPDWLRQ
UHDVRQDEO\UHTXHVWHGWR
VAS
Attn: PRV Reimbursement
13901 Midway Rd
Suite 102-429
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LQÀDWLRQ PHFKDQLFDO LVVXHV UHVXOWLQJ LQ DEQRUPDO ZHDU DQG WHDU GU\ URW
VDOWZDWHUH[SRVXUHRUWLUH V ZRUQWROHVVWKDQLQFKWUHDGGHSWKŒWLUHV
RUZKHHOVWKDWDUHRYHUVL]HGRURWKHUZLVHLQFRQVLVWHQWZLWKPDQXIDFWXUHU¶V
UHFRPPHQGDWLRQVŒWLUHVRUZKHHOVWUDQVIHUUHGIURPDQRWKHUYHKLFOHŒGDPDJH
WKDWGRHVQRWDIIHFWSHUIRUPDQFHRUVDIHW\VXFKDVVLGHZDOOULPSLQFKHVRU
EUXLVHVŒGDPDJHFRYHUHGE\DQ\RWKHULQVXUDQFHZDUUDQW\RUVHUYLFHFRQWUDFW
ŒFRQVHTXHQWLDOORVVHVRUGDPDJHV
H. 2SWLRQDO(QKDQFHG6HUYLFH&DOO
(Platinum & Silver Only)

7KHEHQH¿WVGHVFULEHGEHORZDUHDYDLODEOHRQO\LI\RXVHOHFWHGDQGSDLGIRUWKH
2SWLRQDO(QKDQFHG6HUYLFH&DOO6XUFKDUJHG3DFNDJHDQGWKH\DSSO\WRHYHQWV
occurring and reported to us after Coverage begins and before this Contract
H[SLUHVRULVFDQFHOOHG,QWKHHYHQWRID&RYHUHG5HSDLUUHJDUGOHVVRIZKHWKHU
WKH9HKLFOHLVLPPRELOHZHZLOOUHLPEXUVH\RXIRUDFWXDOH[SHQVHVLQFXUUHGIRU
a service call not to exceed $100 per occurrence ($200 per occurrence if your
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addition to normal parts and labor charges. 3OHDVHQRWHWKDWQRWDOO5HSDLU
)DFLOLWLHVSHUIRUPVHUYLFHFDOOV
I. 5HSRUWLQJD0HFKDQLFDO%UHDNGRZQ&ODLP
(Does not apply to Optional Tire and Wheel Surcharged Package)

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XTRA-TT-CB (03/17)

(Rev. 10/17) 3$*(



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available beginning at 12:01 AM (your local time) on the Contract Purchase Date
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XTRA-TT-CB (03/17)

(Rev. 10/17) PAGE 7

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The following Courtesy Support Services are available 24 hours a day seven days
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emergency care and RV storage facilities ŒUHVHUYDWLRQVIRUFDUUHQWDOVKRWHOVDQG
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movies and sporting events Πweather reports Πshopping centers Πlocal activities
calendar.
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tow vehicle was used to tow or camp with the Vehicle and the tow vehicle was less
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Emergency Roadside Assistance7KHIROORZLQJEHQH¿WVDUHDYDLODEOHLIWKH9HKLFOH
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paved road and will not be provided if the Vehicle was intentionally driven off road.
XTRA-TT-CB (03/17)

(Rev. 10/17) PAGE 8


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