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Towable Coverage Book .pdf



Original filename: Towable Coverage Book.pdf
Title: XTRA-TT-CB_1017_47-171001.pdf
Author: p073605

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Coverage Booklet
Table of Contents
A. DEFINITIONS

1

B. WHEN COVERAGE BEGINS AND ENDS

1

C. DEDUCTIBLE

2

D. YOUR RESPONSIBILITIES

2

E. COVERAGE

2

F.

5

OPTIONAL CONSEQUENTIAL FAILURE

G. OPTIONAL TIRE AND WHEEL

5

H. OPTIONAL ENHANCED SERVICE CALL

6

I.

6

REPORTING A MECHANICAL BREAKDOWN CLAIM

J. ADDITIONAL BENEFITS

7

K. EXCLUSIONS AND OTHER COVERAGE LIMITATIONS

9

L. CLAIM APPEAL PROCESS

11

M. LIMITS OF LIABILITY

12

N. CONTRACT TRANSFER

12

O. CONTRACT CANCELLATION

12

P. ARBITRATION AND OTHER MATTERS CONCERNING DISPUTES

13

Q. CONFORMITY WITH LAW

14

R. STATE AMENDMENT REQUIREMENTS/DISCLOSURES

14

XTRA-TT-CB (03/17)

7KLV &RQWUDFW LV EHWZHHQ \RX DQG XV DQG DSSOLHV RQO\ WR WKH 9HKLFOH LGHQWL¿HG
on the Registration Page associated with this Coverage Booklet and only if you
have paid the full Contract Purchase Price to obtain the coverage selected for the
9HKLFOH <RX PD\ FRQWDFW XV E\ PDLO DW 3 2 %R[ 'HHU¿HOG ,/ RU
E\ SKRQH DW 7KLV &RQWUDFW ZDV LVVXHG WKURXJK D VHUYLFH FRQWUDFW
program under which the Seller has discretion to establish selling prices which the
Seller reports to us.
A. 'H¿QLWLRQV
The following definitions apply to this Contract along with definitions appearing
elsewhere in this Contract. The Registration Page contains boxes with capitalized
WHUPV :KHQ DQ\ RI WKRVH WHUPV DSSHDU LQ WKLV &RYHUDJH %RRNOHW WKH\ UHIHU WR
WKH VSHFLILF YHKLFOH SHUVRQ GDWH RU RWKHU LWHP WKDW KDV EHHQ HQWHUHG LQWR WKH
associated box on the Registration Page.
%XVLQHVV 8VH PHDQV WKH FRQVLVWHQW LI QRW H[FOXVLYH XVH RI WKH 9HKLFOH LQ WKH
commission of a commercial endeavor.
Covered Part(s) means one or more of the parts or components identified as
subject to coverage in Section E (Coverage) for the Coverage selected and not
VSHFLILFDOO\ H[FOXGHG LQ 6HFWLRQ . ([FOXVLRQV DQG 2WKHU &RYHUDJH /LPLWDWLRQV
&RYHUHG 5HSDLU means the repair or replacement of one or more Covered Parts
for which we have a reimbursement obligation greater than zero dollars under this
Contract.
0HFKDQLFDO %UHDNGRZQ means the failure of one or more parts to perform the
IXQFWLRQ IRU ZKLFK WKH\ ZHUH GHVLJQHG GXH WR GHIHFWV IDXOW\ ZRUNPDQVKLS LQ WKH
PDQXIDFWXULQJ SURFHVV RU QRUPDO ZHDU DQG WHDU
5HJLVWUDWLRQ 3DJH PHDQV WKH QXPEHUHG SDJH ZKLFK LV WKH ILUVW SDUW RI WKLV
&RQWUDFW FRQWDLQLQJ LQIRUPDWLRQ DERXW WKLV &RQWUDFW \RX DQG WKH 9HKLFOH
5HSDLU )DFLOLW\ means any licensed repair facility operated by the Seller or an
independent provider.
You and \RXU refer to the Contract Holder(s) as named on the Registration Page
or the person(s) to whom this Contract was properly transferred.
We, us and our UHIHU WR WKH DGPLQLVWUDWRU VHUYLFH SURYLGHU DQG REOLJRU
B. :KHQ &RYHUDJH %HJLQV DQG (QGV
Coverage under this Contract begins at 12:01 AM (your local time) on the Contract
Purchase Date and ends when the Contract expires or is cancelled under the
provisions of Section O (Contract Cancellation). Contract expiration varies
by Vehicle Plan and is determined by adding Term Months indicated on the
5HJLVWUDWLRQ 3DJH WR WKH DSSURSULDWH PHDVXUHPHQW GDWH IRU \RXU 9HKLFOH 3ODQ DV
described below.
XTRA-TT-CB (03/17)

(Rev. 10/17) PAGE 1

1HZ 9HKLFOH 3ODQ DOVR DSSOLHV WR SUH RZQHG YHKLFOHV WKDW TXDOLI\ DV QHZ
This Contract expires as soon as Term Months are exceeded as measured from
WKH 0DQXIDFWXUHU¶V :DUUDQW\ 6WDUW 'DWH ([DPSOH ,I \RX SXUFKDVH D PRQWK
Vehicle Plan and the Manufacturer’s Warranty Start Date was 10 months prior
WR WKH &RQWUDFW 3XUFKDVH 'DWH WKH &RQWUDFW ZLOO H[SLUH DIWHU PRQWKV IURP WKH
Contract Purchase Date.
3UH 2ZQHG 3RVW 6DOH DQG 5HQHZDO 9HKLFOH 3ODQV This Contract expires as
soon as Term Months are exceeded as measured from the Contract Purchase
'DWH ([DPSOH ,I \RX SXUFKDVH D PRQWK 9HKLFOH 3ODQ WKLV &RQWUDFW ZLOO H[SLUH
DIWHU PRQWKV IURP WKH &RQWUDFW 3XUFKDVH 'DWH
C. 'HGXFWLEOH
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IDLOV DJDLQ WKH 'HGXFWLEOH ZLOO QRW DSSO\ WR VXEVHTXHQW UHSDLUV RU UHSODFHPHQWV
RI WKH VDPH &RYHUHG 3DUW ,I QR 'HGXFWLEOH LV LQGLFDWHG RQ WKH 5HJLVWUDWLRQ 3DJH
your Deductible will be $200. The Deductible does not apply to the additional
EHQH¿WV GHVFULEHG LQ 6HFWLRQ - $GGLWLRQDO %HQH¿WV
D. <RXU 5HVSRQVLELOLWLHV
<RX KDYH WKH UHVSRQVLELOLW\ WR SURSHUO\ PDLQWDLQ WKH 9HKLFOH DV UHFRPPHQGHG
E\ WKH PDQXIDFWXUHU WR IROORZ WKH PDQXIDFWXUHU¶V VWRUDJH UHFRPPHQGDWLRQV
ZKHQ WKH 9HKLFOH LV VWRUHG IRU VL[ PRQWKV RU PRUH DW D WLPH WR UHDVRQDEO\
SURWHFW WKH 9HKLFOH IURP IXUWKHU GDPDJH ZKHQ RQH RU PRUH SDUWV IDLO WR
PDLQWDLQ UHFRUGV RI URXWLQH 9HKLFOH PDLQWHQDQFH SHUIRUPHG E\ \RX RU RWKHUV
WR IROORZ WKH SURFHGXUHV IRU UHSRUWLQJ D 0HFKDQLFDO %UHDNGRZQ FODLP RU
UHTXHVWLQJ DGGLWLRQDO EHQH¿WV DV GHVFULEHG LQ WKLV &RQWUDFW DQG WR FRRSHUDWH
IXOO\ ZLWK RXU UHDVRQDEOH UHTXHVWV WR H[DPLQH 9HKLFOH PDLQWHQDQFH UHFRUGV
LQVSHFW WKH 9HKLFOH RU HVWDEOLVK RZQHUVKLS RI WKH 9HKLFOH LQ WKH HYHQW
\RX UHSRUW D 0HFKDQLFDO %UHDNGRZQ FODLP RU UHTXHVW DGGLWLRQDO EHQH¿WV
0DLQWHQDQFH UHFRUGV JHQHUDOO\ LQFOXGH D GHWDLOHG ORJ RI PDLQWHQDQFH \RX
SHUIRUP DQG UHFHLSWV IRU SXUFKDVHV RI VHUYLFHV SURYLGHG E\ RWKHUV DQG SDUWV
DQG VXSSOLHV XVHG E\ \RX RU RWKHUV LQ SHUIRUPLQJ PDLQWHQDQFH VHUYLFHV
YOU MUST OBTAIN PREAUTHORIZATION FROM US BEFORE ANY
REPAIRS ARE MADE TO THE VEHICLE.
E. Coverage
6XEMHFW WR WKH 'HGXFWLEOH DQG RWKHU SURYLVLRQV RI WKLV &RQWUDFW ZH ZLOO UHLPEXUVH
\RX RU WKH 5HSDLU )DFLOLW\ DV DSSOLFDEOH IRU WKH SUH DXWKRUL]HG FRVW WR UHSDLU RU
UHSODFH D &RYHUHG 3DUW LI WKH UHSDLU RU UHSODFHPHQW LV UHTXLUHG DV D UHVXOW RI D
Mechanical Breakdown occurring and reported to us after Coverage begins and
before this Contract expires or is cancelled. We are entitled to apply the following
limits and restrictions to our pre-authorization and reimbursement decisions:
1. 7KH UHSODFHG SDUWV ZLOO DW RXU RSWLRQ EH UHPDQXIDFWXUHG XVHG RU
QHZ SDUWV RI OLNH NLQG DQG TXDOLW\ FRPSDWLEOH ZLWK WKH RULJLQDO GHVLJQ
XTRA-TT-CB (03/17)

(Rev. 10/17) PAGE 2

VSHFL¿FDWLRQV DQG ZHDU WROHUDQFHV RI WKH 9HKLFOH
2. We will not pay for expenses that exceed the manufacturer’s suggested
retail price or the Repair Facility’s posted hourly labor rate multiplied by the
DSSURSULDWH RSHUDWLRQ WLPH DV SXEOLVKHG LQ D QDWLRQDOO\ UHFRJQL]HG ODERU
time guide.
3.

We will not reimburse you for a Mechanical Breakdown that is a Covered
5HSDLU XQGHU WKLV &RQWUDFW LI LW LV DOVR FRYHUHG E\ D WKLUG SDUW\¶V ZDUUDQW\
LQVXUDQFH SROLF\ RU VHUYLFH FRQWUDFW UHJDUGOHVV RI ZKHWKHU WKH WKLUG SDUW\
KRQRUV LWV FRYHUDJH REOLJDWLRQ :H ZLOO KRZHYHU SD\ XS WR RI DQ\
third party deductible you must pay and the excess over such third party
coverage.

We reserve the right to inspect the Vehicle and its maintenance records and to
UHTXHVW SURRI RI LWV RZQHUVKLS LQ WKH HYHQW RI D 0HFKDQLFDO %UHDNGRZQ FODLP :H
reserve the right to recoup any amount we paid for a Covered Repair to the extent
\RX UHFRYHU PRUH WKDQ \RXU DFWXDO ORVV FROOHFWLYHO\ IURP XV DQG RQH RU PRUH WKLUG
parties.
Coverage is limited to the Vehicle parts and other items described below for the
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6LOYHU &RYHUDJH &RPSRQHQW *URXSV
1. Chassis frame: all components in the lift crank system (for pop-up and hi-lo
campers) Œ brackets Œ coupler Œ hubs Œ scissor jacks Œ spring hangers Œ
wheelbase frame landing gear Πwinch stand.
2. Auxiliary Power Plant/Power Steps: all internally lubricated parts of the
Power Plant engine Πgauges Πgenerator electrical components Πhead
and/or cylinder block if damaged by the failure of an internally lubricated
part Πhydraulic door Πinterior monitor and control panel Πinverter Πpower
converter Πstarter Πswitches Πvoltage regulator Πpower step system.
3. Suspension: actuators Πspindles Πaxle shafts.
4. Brake System: backing plates Œ hydraulic or electrical brake actuators Œ
master cylinder.
Seals and gaskets VHDOV JDVNHWV DQG VHDOLQJ ERRWV IRU DOO &RYHUHG 3DUWV
XQOHVV VSHFL¿FDOO\ H[FOXGHG LQ 6HFWLRQ K (Exclusions and Other Coverage
/LPLWDWLRQV
*ROG &RYHUDJH &RPSRQHQW *URXSV
$OO LWHPV LQ &RPSRQHQW *URXSV GHVFULEHG DERYH DQG WKH IROORZLQJ
Water Heater: burner assembly Πcontrol panel Πelectronic ignition
assembly Œ ¿WWLQJV DQG FRQQHFWLRQV Œ gas valve Œ heating element(s) Œ
switches Πtank Πthermocouple Πthermostat Πwiring harness.
XTRA-TT-CB (03/17)

(Rev. 10/17) PAGE 3

7. Waste System: gate valves Πholding tanks Πshower Πsink(s) Πtoilet.
8. Fresh Water System: compressor Πwater pump Πwater tank.
9. Air Conditioning/Heat Pump/Ventilation: accumulator Œ blower motor Œ
capacitors Πcompressor Πcondenser Πcontrol panel Πducts Πelectronic
module Πevaporator Πexpansion valve Πpressure cycling switch Πreceiver
dryer Πrelays Πswitches Πthermostat Πventilation fans.
10. Range and Oven: burner assembly Œ burner valves Œ microwave oven Œ
power hood Πthermocouple Πthermostat.
11. / 3 *DV 6\VWHP: gauges Œ mounting brackets Œ pig tails Œ regulators Œ
shut-off system Πvalves.
12. Heating System: blower motor Œ burner assembly Œ furnace igniter Œ
gas valve Œ heat pumps Œ heat strips Œ / 3 ¿WWLQJV DQG FRQQHFWLRQV Œ
thermocouple Πthermostat.
13. Refrigerator: burner assembly Œ cooling unit Œ igniter Œ thermocouple Œ
thermostat.
14. Slide-Out Room(s): motor assembly excluding seals and gaskets.
3ODWLQXP &RYHUDJH &RPSRQHQW *URXSV
$OO LWHPV LQ &RPSRQHQW *URXSV GHVFULEHG DERYH DQG WKH IROORZLQJ
Platinum Component Package: alarm sensors Œ assistive devices Œ
DXGLR YLGHR DQWHQQD PRWRU V UHDU VWHUHR V\VWHP H[FOXGLQJ VSHDNHUV
TV and VCR/VCPΠawning mechanism H[FOXGLQJ FRYHU Πawning wind
sensor Œ carbon monoxide/ smoke detectors Œ central locking system Œ
central vacuum cleaner system ΠFRDFK OHYHOLQJ MDFN V\VWHP DOO HOHFWULFDO
hydraulic and mechanical components Œ coil and leaf springs Œ compass Œ
dishwasher Œ GRRU KDQGOHV ORFNV DQG KLQJHV Œ HOHFWULF ¿UHSODFHV Œ electrical
outlets Πelectronic/remote entrance Πexternal barbecue ΠH[WHUQDO QXWV
EROWV ZDVKHUV DQG ORFN ZDVKHUV LQ FRQMXQFWLRQ ZLWK D &RYHUHG 5HSDLU
Œ ¿WWLQJV DQG FRQQHFWLRQV Œ IUHVK ZDWHU V\VWHP IDXFHWV ¿WWLQJV DQG
FRQQHFWLRQV WUDSV DQG ZDWHU OLQHV Πfreezer Πgarbage disposal Πgas lines
Œ heat pump Œ heat strips Œ ice maker Œ LQWHULRU DQG H[WHULRU OLJKW ¿[WXUHV
H[FOXGLQJ EXOEV Œ kitchen center Œ / 3 ¿WWLQJV DQG FRQQHFWLRQV Œ P.C.
Board(s) Πrear monitor system Πrubberized suspension components
Πsecurity systems ΠVOLGH RXW URRP V V\VWHPV DOO HOHFWULFDO K\GUDXOLF
and mechanical components of slide-out room extensions and raised
roof extension systems and seals and gaskets on slide-out room systems
and appliances Πsolar panels Πspot light system Πthermometer Πtrash
compactor Œ USB ports Œ washer/dryer H[FOXGLQJ EHOWV DQG KRVHV Œ
welds Œ wheel bearings Œ DQ\ RWKHU SDUWV RU FRPSRQHQWV QRW VSHFL¿FDOO\
H[FOXGHG LQ 6HFWLRQ . ([FOXVLRQV DQG 2WKHU &RYHUDJH /LPLWDWLRQV

XTRA-TT-CB (03/17)

(Rev. 10/17) PAGE 4

F. 2SWLRQDO &RQVHTXHQWLDO )DLOXUH
(Platinum Coverage Only)
7KH EHQH¿WV GHVFULEHG EHORZ DUH DYDLODEOH LI \RX FKRVH 3ODWLQXP &RYHUDJH
DQG LI \RX VHOHFWHG DQG SDLG IRU WKH 2SWLRQDO &RQVHTXHQWLDO )DLOXUH 6XUFKDUJHG
3DFNDJH DQG WKH\ DSSO\ WR HYHQWV RFFXUULQJ DQG UHSRUWHG WR XV DIWHU &RYHUDJH
begins and before this Contract expires or is cancelled. Subject to the Deductible
DQG RWKHU SURYLVLRQV RI WKLV &RQWUDFW ZH ZLOO UHLPEXUVH \RX RU WKH 5HSDLU )DFLOLW\
DV DSSOLFDEOH IRU WKH SUH DXWKRUL]HG FRVW WR UHSDLU RU UHSODFH VHOHFWHG SDUWV RU
components described below that are otherwise excluded under Section K
([FOXVLRQV DQG 2WKHU &RYHUDJH /LPLWDWLRQV LI VXFK SDUWV RU FRPSRQHQWV IDLO RU
are damaged due to the Mechanical Breakdown of a Covered Part. The parts or
components we will cover under this package are limited to the following: batteries
Πbelts Πbrake linings or shoes Πbrake pads Πbrake drums and rotors Πexhaust
and emission systems Œ ¿OWHUV Œ fuel cells Œ fuses Œ hoses Œ light bulbs Œ rainwater
FROOHFWLRQ DQG ¿OWUDWLRQ V\VWHPV Œ shock absorbers Œ solar panels Œ spark plugs Œ
spark plug wires Πwind turbine.
G. 2SWLRQDO 7LUH DQG :KHHO
Call 3URPSW to report the occurrence of a damaged tire or wheel
DQG UHTXHVW D WUDFNLQJ QXPEHU
7KH EHQH¿WV GHVFULEHG EHORZ DUH DYDLODEOH RQO\ LI \RX VHOHFWHG DQG SDLG IRU WKH
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and reported to us after Coverage begins and before this Contract expires or is
FDQFHOOHG %HQH¿WV DSSO\ WR WKH 9HKLFOH LGHQWL¿HG RQ WKH 5HJLVWUDWLRQ 3DJH DQG
your tow vehicle if the latter is in the process of towing or camping with the Vehicle
ZKHQ D WLUH RU ZKHHO LV GDPDJHG GXH WR D URDG KD]DUG VXFK DV SRWKROHV RU URDG
debris. Reimbursement for the repair or replacement of a tire or wheel will be made
DW WKH LQGXVWU\ UHWDLO UHSODFHPHQW FRVW IRU WKH RULJLQDO WLUH RU ZKHHO 5HSODFHPHQWV
ZKHQ QHFHVVDU\ ZLOO EH PDGH ZLWK QHZ WLUH RU ZKHHO RI OLNH NLQG TXDOLW\ DQG YDOXH
as the original tire or wheel. You may choose to replace the damaged tire or wheel
ZLWK RQH RI JUHDWHU YDOXH KRZHYHU \RX ZLOO EH UHVSRQVLEOH IRU DQ\ FRVW LQFOXGLQJ
applicable taxes) in excess of the industry retail replacement cost for the original
tire or wheel. The Optional Tire and Wheel Surcharged Package is not subject to
6HFWLRQ & 'HGXFWLEOH 6HFWLRQ , 5HSRUWLQJ D 0HFKDQLFDO %UHDNGRZQ &ODLP RU
6HFWLRQ 0 /LPLWV RI /LDELOLW\ RI WKLV &RQWUDFW
1. 7LUH 5HSDLU :H ZLOO UHLPEXUVH \RX IRU WKH DFWXDO FRVW WR UHSDLU D ÀDW WLUH
FDXVHG E\ D URDG KD]DUG 7KH UHSDLU ZLOO EH SHUIRUPHG XVLQJ WKH LQÀDWHG
VSDUH WLUH IRU WKH 9HKLFOH RU WKH WRZ YHKLFOH ,I DQ LQÀDWHG VSDUH WLUH LV
XQDYDLODEOH WKH 9HKLFOH RU WKH WRZ YHKLFOH ZLOO EH WRZHG WR WKH QHDUHVW
Repair Facility
2.

7LUH 5HSODFHPHQW We will reimburse you for the cost to replace a tire
irreparably damaged due to a road hazard. Reimbursable costs include
FKDUJHV IRU PRXQWLQJ EDODQFLQJ DQG YDOYH VWHPV %HQHILWV DSSO\ WR
UHSODFHPHQW WLUHV IRU WKH GXUDWLRQ RI WKLV &RQWUDFW $JJUHJDWH EHQH¿WV IRU
the duration of this Contract are limited to four occurrences regardless of
the number of tires replaced per occurrence.

XTRA-TT-CB (03/17)

(Rev. 10/17) 3$*(

3.

4.

:KHHOV 5LPV We will reimburse you for the cost to repair or replace a
wheel rendered unserviceable due to a road hazard. Wheel inspection may
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Contract are limited to four occurrences regardless of the number of wheels
replaced per occurrence.
7D[HV We will reimburse you for the cost of any applicable taxes.

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GD\V RI DQ LQFLGHQW VHQG D FRS\ RI WKH UHSDLU RU UHSODFHPHQW LQYRLFH LQFOXGLQJ
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GDPDJH SKRWRJUDSK V RI WKH GDPDJHG WLUH RU ZKHHO DQG DQ\ RWKHU LQIRUPDWLRQ
UHDVRQDEO\ UHTXHVWHG WR
VAS
Attn: PRV Reimbursement
13901 Midway Rd
Suite 102-429
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UHFRPPHQGDWLRQV ΠWLUHV RU ZKHHOV WUDQVIHUUHG IURP DQRWKHU YHKLFOH ΠGDPDJH
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ΠFRQVHTXHQWLDO ORVVHV RU GDPDJHV
H. 2SWLRQDO (QKDQFHG 6HUYLFH &DOO
(Platinum & Silver Only)

7KH EHQH¿WV GHVFULEHG EHORZ DUH DYDLODEOH RQO\ LI \RX VHOHFWHG DQG SDLG IRU WKH
2SWLRQDO (QKDQFHG 6HUYLFH &DOO 6XUFKDUJHG 3DFNDJH DQG WKH\ DSSO\ WR HYHQWV
occurring and reported to us after Coverage begins and before this Contract
H[SLUHV RU LV FDQFHOOHG ,Q WKH HYHQW RI D &RYHUHG 5HSDLU UHJDUGOHVV RI ZKHWKHU
WKH 9HKLFOH LV LPPRELOH ZH ZLOO UHLPEXUVH \RX IRU DFWXDO H[SHQVHV LQFXUUHG IRU
a service call not to exceed $100 per occurrence ($200 per occurrence if your
9HKLFOH EUHDNV GRZQ PRUH WKDQ PLOHV IURP WKH QHDUHVW 5HSDLU )DFLOLW\ LQ
addition to normal parts and labor charges. 3OHDVH QRWH WKDW QRW DOO 5HSDLU
)DFLOLWLHV SHUIRUP VHUYLFH FDOOV
I. 5HSRUWLQJ D 0HFKDQLFDO %UHDNGRZQ &ODLP
(Does not apply to Optional Tire and Wheel Surcharged Package)

7R REWDLQ VHUYLFH GXULQJ QRUPDO EXVLQHVV KRXUV
XTRA-TT-CB (03/17)

(Rev. 10/17) 3$*(



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XTRA-TT-CB (03/17)

(Rev. 10/17) PAGE 8


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