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Global Service Delivery Automation Market – Forecasts from 2017 to 2022

DESCRIPTION
The global service delivery automation market is projected to witness a compound
annual growth rate of XX.XX% during the forecast period to reach a total market size of
US$XX.XX billion by 2022, increasing from US$XX.XX billion in 2016. With the evolution
of industries, need for automation has seen a significant rise to make the processes
more agile and to deliver quality services within strict time constraints. Advancements
in the field of artificial intelligence will trigger the growth of the market as new and
improved technologies get embedded into service delivery automation products. High
costs associated with the implementation of service delivery automation are expected
to restrain the market growth but lucrative packages offered by the vendors to the
enterprises can help them retain their market share. While North America holds the
largest share in the global service delivery automation market, Asia-Pacific region is
anticipated to show the highest CAGR over the forecast period.
Research Methodology
The report provides a brief introduction of the market and deals with detailed research
methodology for calculating market size and forecasts, secondary data sources used and
the primary inputs which were taken for data validation. This section also outlines
various segments which have been covered as part of the report.
Market Dynamics
The next section provides comprehensive market dynamics through an overview
section along with growth drivers, challenges and opportunities which exist in the
current market. This section of the report also provides global and regional regulations
which are determining the market growth and industry value chain analysis of the
global service delivery automation market. Complete industry analysis has also been
covered through Porter’s five forces model as a part of this report section.
Competitive Insight
The major players discussed in this report include IBM, UiPath, IPsoft Inc., Blue Prism,
Xerox Corporation, NICE Systems Ltd., Celaton Ltd, and Pegasystems Inc. among few
others.
Global Service Delivery Automation Market – Forecasts from 2017 to 2022

Segmentation
In the report, global service delivery automation market has been segmented by type,
technology, vendor, end-user and geography:
 By Type
o IT Process Automation
o Business Process Automation
 By End-User
o Large Enterprises
o Small & Medium Enterprises (SMEs)
 By Application
o Healthcare
o BFSI
o Travel & Hospitality
o IT & Telecom
o Transport & Logistics
o Manufacturing
o Retail
o Others
 By Geography
o North America
o South America
o Europe
o Middle East and Africa (MEA)
o Asia Pacific (APAC)

Global Service Delivery Automation Market – Forecasts from 2017 to 2022

Key questions answered by the report
 What will be the global service delivery automation market size from 2017 to 2022?
 How are the major drivers and restraints affecting the global service delivery
automation market growth and the opportunities which exist for key vendors?
 Which segment and region will drive or lead the market growth and why?
 A comprehensive analysis of competitive landscape and key market participants’
behaviour
 Key strategies being adopted by vendors, with in-depth analysis along with their
impact on competition and market growth

Global Service Delivery Automation Market – Forecasts from 2017 to 2022

TABLE OF CONTENTS
1. Introduction
1.1. Market Definition
1.2. Scope of the Study
1.3. Currency
1.4. Assumptions
1.5. Base, and Forecast Years Timeline
2. Research Methodology
2.1. Research Design
2.2. Secondary Sources
2.3. Validation
3. Key Findings of the Study
4. Market Dynamics
4.1. Drivers
4.2. Restraints
4.3. Opportunities and Market Trends
4.4. Market Segmentation
4.5. Porter’s Five Forces Analysis
4.5.1. Bargaining Power of Suppliers
4.5.2. Bargaining Power of Buyers
4.5.3. Threat of New Entrants
4.5.4. Threat of Substitutes
4.5.5. Competitive Rivalry in the Industry
4.6. Industry Value Chain Analysis
4.7. Industry Regulations
5. Global Service Delivery Automation Market Forecast by Type (US$ billion)
5.1. Introduction
5.2. IT Process Automation
5.3. Business Process Automation
6. Global Service Delivery Automation Market Forecast by End-User (US$ billion)
6.1. Introduction
6.2. Large Enterprises
Global Service Delivery Automation Market – Forecasts from 2017 to 2022

6.3. Small & Medium Enterprises (SMEs)
7. Global Service Delivery Automation Market Forecast by Application (US$ billion)
7.1. Introduction
7.2. Healthcare
7.3. BFSI
7.4. Travel & Hospitality
7.5. IT & Telecom
7.6. Transport & Logistics
7.7. Manufacturing
7.8. Retail
7.9. Others
8. Global Service Delivery Automation Market Forecast by Geography (US$ billion)
8.1. Introduction
8.2. North America
8.3. South America
8.4. Europe
8.5. Middle East and Africa (MEA)
8.6. Asia Pacific (APAC)
9. Competitive Intelligence
9.1. Market Share Analysis
9.2. Strategies of Key Players
9.3. Recent Investments and Deals
10. Company Profiles
10.1. IBM
10.1.1. Overview
10.1.2. Financials
10.1.3. Products and Services
10.1.4. Key Developments
10.2. UiPath
10.2.1. Overview
10.2.2. Financials
10.2.3. Products and Services
10.2.4. Key Developments
Global Service Delivery Automation Market – Forecasts from 2017 to 2022

10.3. IPsoft Inc.
10.3.1. Overview
10.3.2. Financials
10.3.3. Products and Services
10.3.4. Key Developments
10.4. Blue Prism
10.4.1. Overview
10.4.2. Financials
10.4.3. Products and Services
10.4.4. Key Developments
10.5. Xerox Corporation
10.5.1. Overview
10.5.2. Financials
10.5.3. Products and Services
10.5.4. Key Developments
10.6. NICE Systems Ltd.
10.6.1. Overview
10.6.2. Financials
10.6.3. Products and Services
10.6.4. Key Developments
10.7. Celaton Ltd
10.7.1. Overview
10.7.2. Financials
10.7.3. Products and Services
10.7.4. Key Developments
10.8. Pegasystems Inc.
10.8.1. Overview
10.8.2. Financials
10.8.3. Products and Services
10.8.4. Key Developments
10.9. Automation Anywhere, Inc.
10.9.1. Overview
10.9.2. Financials
Global Service Delivery Automation Market – Forecasts from 2017 to 2022

10.9.3. Products and Services
10.9.4. Key Developments
10.10. arago GmbH
10.10.1. Overview
10.10.2. Financials
10.10.3. Products and Services
10.10.4. Key Developments
10.11. Softomotive Ltd
10.11.1. Overview
10.11.2. Financials
10.11.3. Products and Services
10.11.4. Key Developments
List of Tables
List of Figures

Global Service Delivery Automation Market – Forecasts from 2017 to 2022

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Global Service Delivery Automation Market – Forecasts from 2017 to 2022


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