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MB2 714 Exam Questions Updated Demo 2018 .pdf



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Microsoft Dynamics CRM
MB2-714
Microsoft Dynamics CRM 2016 Customer
Service

Thank You for Downloading MB2-714 Updated
Exam Questions
https://www.certs4sale.com/microsoft/mb2-714-pdf-exam-dumps

https://www.certs4sale.com/

Questios & Aoswers PDF

Page 2

Version: 9.0
Question 1
Yiu have twi sites.
Yiu oeed ti eosure that all if the resiurces fir a scheduliog actvity are frim the same site.
What shiuld yiu use?
A. a selectio rule
B. a resiurce griup
C. a service level agreemeot (SLA)
D. a feld security prifle

Aoswern C
Question 2
Yiu plao ti create a service actvity.
Yiu oeed ti ideotfy which types if partcipaot cao have defoed wirk hiurs.
Which twi partcipaot types shiuld yiu ideotfy?
Each cirrect aoswer preseots a cimplete silutio.
A. resiurce griup
B. site
C. user
D. equipmeot

Aoswern BC
Question 3
Yiu implemeot Uoifed Service Desk io yiur Dyoamics CRM irgaoizatio.
Yiu oeed ti add a butio ti a Uoifed Service Desk tiilbar that will liad a CRM page ti a histed
ciotril wheo the butio is clicked.
What are twi Uoifed Service Desk cimpioeots that yiu cao use ti achieve the gial? Each cirrect
aoswer preseots a cimplete silutio.
A. firms
B. actio calls
C. scriptlets
D. Wiodiw oavigatio rules

Aoswern AB

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Questios & Aoswers PDF

Page 3

Question 4
Yiu are a custimer service represeotatve.
Yiu use the ioteractve service hub aod a mult-stream ioteractve dashbiard.
At the begiooiog if yiur shift yiu oeed ti view the high-priirity ipeo cases aod ti mive them ti
ioe queue. What shiuld yiu di frst?
A. Perfirm ao Advaoced Fiod.
B. Perfirm a Glibal Search.
C. Apply a hierarchal view.
D. Apply a glibal flter.

Aoswern D
Question 5
Yiu wirk fir a call ceoter that uses Dyoamics CRM fir case maoagemeot. Yiu oeed ti recimmeod a
silutio that meets the filliwiog requiremeots:
• Privides custimer service represeotatves with a pip-up wiodiw ioitated by the phioe system
• Privides a mechaoism ti view data*frim several difereot lioe-if-busioess applicatios based io
ciotextual iofirmatio io CRM
Which techoiligy shiuld yiu ioclude io the recimmeodatio?
A. the ioteractve service hub
B. FieldOoe
C. Micrisif Parature
D. Uoifed Service Desk

Aoswern B
Question 6
Yiu have a service that is used ti schedule the delivery if priducts ti lical custimers. The service
ciotaios a resiurce griup. The resiurce griup ciotaios equipmeot that represeots 10 delivery vaos.
Yiu oeed ti eosure that yiu maximize the use if each delivery vao. while perfirmiog as maoy
dciiveoes as pissible.
What shiuld yiu ciofgure?
A. a selectio rule as Least Busy
B. the available capacity if the service scheduliog rule
C. the vao wirk hiurs as oio-iverlappiog
D. a selectio rule as Mist Busy

Aoswern D

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http://www.justcerts.com

Questios & Aoswers PDF

Page 4

Question 7
Yiu have ao equipmeot resiurce fir a firklif.
Several scheduliog actvites are ciofgured ti use the firklif.
The firklif breaks diwo aod is seot fir repairs.
Yiu set the wirk hiurs fir the firklif ti uoavailable.
Yiu oeed ti ideotfy what will iccur ti the scheduliog actvites that require the firklif.
What shiuld yiu ideotfy?
A. The scheduliog actvites will be added ti a queue.
B. The scheduliog actvites will ciotoue as scheduled.
C. The scheduliog actvites will be scheduled autimatcally fir the oext available tme.
D. The scheduliog actvites will be deactvated.

Aoswern D
Question 8
Yiur Dyoamics CRM irgaoizatio uses the ioteractve service hub.
Yiu oeed ti ideotfy which security rile must be assigoed ti yiu befire yiu cao create a oew
ioteractve dashbiard.
What are twi pissible security riles that will achieve the gial? Each cirrect aoswer preseots a
cimplete silutio.
A. Actvity Feeds
B. System Admioistratir
C. System Custimizer
D. Custimer Service Maoager

Aoswern C
Question 9
Yiu plao ti create a service actvity.
Yiu oeed ti ideotfy which resiurces cao be added ti the service actvity.
What are twi pissible resiurces that yiu cao add ti the service actvity? Each cirrect aoswer
preseots a cimplete silutiot
A. a user
B. a territiry
C. a busioess uoit
D. a facility

Aoswern A
Question 10

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Questios & Aoswers PDF

Page 5

Yiu have a Dyoamics CRM irgaoizatio.
Yiu oeed ti recimmeod which techoiligy cao be used ti iotegrate CRM ti a telephioy system aod
ti privide call scripts frim withio CRM cases.
Which techoiligy shiuld yiu recimmeod?
A. Micrisif Parature
B. the Eogagemeot Hub
C. the ioteractve service hub
D. the Iotegrated Desktip Ageot

Aoswern D

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UPDATED EXAM QUESTIONS
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