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How Do the Chatbots Work .pdf



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www.shubhashishit.com

How Do the
Chatbots Work

1

www.shubhashishit.com

Chatbots are a form of automated services, a chat-based interface that clients can
interact with. ​AI Chatbots are getting popular day by day and becoming more
human-like as well as automated. Nowadays various chatbots have been used for
the quick customer support in numerous businesses.
Chatbots have been accepted by the audience because customers are getting the
fast and relevant customer support from them. They make a great combination of
quick response and seamless connectivity which makes them the best web app
trend for 2018.
To understand the benefits of Chatbots, you first will have to understand what they
are and how exactly they work. Earlier we mentioned what are chatbots and today
in this post we will let you know how the chatbots work.
How It Works
Chatbots look like the normal apps that are self-operated and work more like a
human. It is one of the famous mediums which is very useful for the customer
support. When it comes to the chatbot, UI is replaced with the chat interface.

2

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Chatbots make the app’s complex sometimes but, make the users experience great
every time. There is a thick layer of apps, database and APIs to call external
services.
To run a successful chatbot support, training that chatbot is very important and
easier too because chatbot learns much faster as well as larger than a human. These
chatbots get filled with thousands of conversation logs and these logs help them to
understand “which answer is required for which question”.

Hence, when a customer asks any question, chatbots use the information stored
within them and quickly provide the best possible solution for the customer’s
queries.

3

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The best examples of AI are Siri and Cortana. These chatbots are well known
worldwide because they are very smart and they smartly handle the customer’s
queries by their own. Numerous ​Website Bot Development Services are available
in the market that take care of all the chatbot issues.
As soon as the chatbot is ready to be live, you can go for the final testing process.
You can ask several different questions to it and with every answer, you will judge
that how smart your chatbot is.
A smart feedback loop option gets added to the chatbot which helps the chatbot to
smartly give the different options to the users such as did you mean this…..? This
is how users can relate their question to the given options and get the relevant
answers for that.
This is how the Chatbots work and provide customer support for various different
businesses.

4

www.shubhashishit.com

Source-:
https://shubhashishitservices.word
press.com/2018/01/30/how-do-thechatbots-work/

5


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