Conditions for Admission into Ijet Global Network .pdf

Conditions for Admission into

iJET Global Network
1 Legally Licensed
Fuel suppliers, handling agents, and supervisory
flight support providers must be legally licensed by
the civil aviation authority in the country in which
they operate. Other providers must be licensed by
the relevant authority regulating the services they
provide.

2 Legal Access to Airport Ramp
Supervisory flight providers must have legal access
to the airport ramp and the restricted airside area to
supervise ground services delivered to the aircraft
and ensure that their Meet and Assist services are
available to passengers and crew.

3 Customer Service
A customer service call center must be available 24/7
in order to receive and implement iJET requests as
well as answer and resolve clients’ queries internationally.

4 Language
All supervisors, service providers, and call centers
must be fluent in English.

5 Training and Certification

All staff members must be certified and trained.

6 Service Level Agreement

iVendors must sign iJET’s Service Level Agreement
(SLA) to ensure that our service delivery standards
are implemented, as promised to our clients.

If you have any questions please email us at

7 Letters of
Recommendation
We require all vendors to submit two letters of
recommendation from previous clients, signifying
their satisfaction with the vendor’s services.

8 Pricing Transparency

A cost list must be submitted to iJET in advance,
following our transparent pricing policy. This is used
as a basis of verification for future invoices, as well as
to provide our clients with quotes for their flights.

9 Anti-Corruption
All vendors must sign iJET’s Vendor Business Conduct
policy, pledging their compliance with anti-corruption and anti-bribery laws and regulations.

10 Insurance
Vendors must be in possession of Aviation Liability
Insurance.

11 ISO

All service providers must be holders of the ISO
Quality Control and Assurance Certificates.

info@ijet.aero or visit our site: ijet.aero