6 step guide to conducting a social media audit .pdf

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Title: 6 step guide to conducting a social media audit

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A 6-STEP GUIDE TO
CONDUCTING A
SOCIAL MEDIA AUDIT

SOCIAL MEDIA
AUDIT

STEP 1
CREATE A SOCIAL MEDIA AUDIT SPREADSHEET

Your social media audit needs a home, which is why you need a
spreadsheet. As you go through these six steps, you’ll see that the
spreadsheet will start automatically adding new columns.
To start, create a column for each social network, URL to your profile
on that social network, and owner. The “Owner” field may seem
superfluous, but it’s actually really important to keep track of this
information—it allows you to know who owns the password and who is
in charge of posting and engaging with followers on that social profile.

STEP 2
GO ON A SEARCH FOR YOUR SOCIAL
PRESENCE ON GOOGLE

Go to Google and search your company name to see which social
media profiles show up. This will allow you to see if there are any rogue
accounts or imposters using your company name. It also gives you the
opportunity to find out if the right social media profiles are appearing
on in search results.
You can either create a separate spreadsheet to track the results of
this search, or add a new column—labelled “Shutdown Y/N”—in the
original spreadsheet. The purpose of this is to keep track of whether
you need to track down an imposter to tell them to shut down their
account, or contact the social network to ask them to intervene in the
matter.

STEP 3
EVALUATE YOUR SOCIAL MEDIA PROFILES

This is an important part of your social media audit. As with your social
media marketing plan, you need to constantly be evaluating your social
media profiles.
During the evaluation process, create a mission statement for each
profile. Make sure each profile aligns with your business goals and
objectives. This will help you decide whether being present on that
social network contributes to your overall strategy and whether or not it
makes sense for your business to keep that profile.

STEP 4
MAKE SURE YOUR SOCIAL MEDIA
PROFILES ARE ON BRAND

Now that you know which social media profiles you’re going to keep,
it’s time to check that each of these profiles meet your brand standards
for imagery, style, etc.
This means making sure you have a proper profile photo, cover image,
icons, bios and descriptions, correct URL, etc.

STEP 5
CENTRALIZE THE OWNERSHIP OF YOUR PASSWORDS

The process of doing a social media audit can help you make sure that
all your social media profiles are secure. One way to test this is by
centralizing the ownership of the passwords for each profile. For
example: you can have your IT department own the key to all the
passwords for the social media profiles. Then use a password
managing tool like LastPass to share access on a need-to-use basis.

STEP 6
CREATE A PROCESS

Once you’re done your social media audit, it’s time to take what you
learned and create an internal process when it comes to creating new
social profiles going forward. Create a criteria and take note of who
will approve the requests.
For example, take note of:
The requester
Who the target audience is
What type of content will be posted to this profile
Who is responsible for posting and engagement
Use the information you’ve discovered through your social media
marketing audit to build a more robust social media strategy.
Then, put it to work using a platform like Hootsuite to schedule posts,
engage with followers, and monitor your efforts.

GET IN TOUCH WITH LIKE-MINDED PEOPLE
AND MARKETING PROFESSIONALS BY
JOINING OUR FACEBOOK GROUP


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