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ESSENTIAL COMPONENTS OF A CUSTOMER FRIENDLY IVR.pdf


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Know your Customers
Most of the times customers get bogged down by an
IVR system due to its complicated and irrelevant menu
options. An efficient IVR system must be intuitively
designed to understand the customer needs. The
customers’ demographics, geographical profile and
account history will enable you to know them and their
requirements.
The key is to have lesser menu options and the ones
that are available must be arranged by priority to make
things easier for the customer.