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ESSENTIAL COMPONENTS OF A CUSTOMER FRIENDLY IVR.pdf


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Customer Feedback
The road to designing a great IVR system goes
through their honest feedback. Always remember
to take your customer’s opinion. A quick survey at
the end of the call or a couple of toll free texts can
help you in improvising greatly. Getting answers to
your questions and implementing customer
suggestions can go a long way in creating a great
IVR system that a customer actually looks forward
to make use of.