PDF Archive

Easily share your PDF documents with your contacts, on the Web and Social Networks.

Share a file Manage my documents Convert Recover PDF Search Help Contact



ESSENTIAL COMPONENTS OF A CUSTOMER FRIENDLY IVR.pdf


Preview of PDF document essential-components-of-a-customer-friendly-ivr.pdf

Page 1 2 3 4 5 6 7 8 9

Text preview


Periodical Testing
It doesn’t matter how well designed and efficient your IVR
system is, you need to keep testing it for improvements
and keep it optimized. You can ask some of your staff to
call the customer service number and test out the IVR for
basic usage, any issues or challenges. Check if the calls
are not being answered or misrouted. This essential
feedback would help you assess what your customers
actually face when they call and help in revamping your
IVR.