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customerexperience SAGE 99%

foster CUSTOMER EXPERIENCE Dictates customers’s feelings before, during and after purchasing a product or service.


Corporate Catalog CW FINAL 15 Freeport with new pack 98%

“There’s nothing like chocolate and candy to put a smile on people’s faces.” Chocolate Works is proud to be one of the largest suppliers of chocolate gift products to corporate customers in the US and around the world.



E-Rate Customers If Customer is an educational institution, library or other entity that qualifies as an applicant seeking reimbursement under the Federal Universal Service Fund Schools and Libraries Program (collectively, “E-Rate Customers”), the E-Rate provisions of the General Terms will apply, in addition to all other terms and conditions of this Agreement.


Hiring Agent Agreement 98%

Customer requests that Company provide, and Company agrees to provide, Real Estate Services to Customer, including showing properties to clients of Customer, holding open houses and listing activities as Customers may request.


FINALHiringAgentAgmt3-7-2016(JC)(3)WEBSITE5.12.16 (1) (1) 98%

Customer requests that Company provide, and Company agrees to provide, Real Estate Services to Customer, including showing properties to clients of Customer, holding open houses and listing activities as Customers may request.


Science Customer Retention 98%

Article Highlights The Science Of Customer Retention • Are the right retention offers being targeted to the right customers?


BattleOfTheClouds-WIP 98%

Battle Of The Service Clouds - Salesforce Vs ServiceNow But the sales person did not have answers to all his customers’ issues.



HOW TO BECOME A SUPERSERVE ORGANIZATION SuperServe 5 Strategies for Superior Customer Service Biennially since 2010, Avaya has given its customers a forecast of customer experience expectations through global research.


T&C Customers UK 97%

GENERAL TERMS AND CONDITIONS Axon Insight for B2B customers 1.


general standard terms and conditions.PDF 97%

Essential contractual duties are duties which must be fulfilled for the contract to be properly performed at all, the breach of which endangers the achievement of the contractual purpose and which customers can legitimately expect to be complied with.


customerserviceSamDeaconCV 97%

WORK HISTORY Apr 2016 to Present Customer Support / Junior Web Developer Orphans Press Ltd Leominster, Hereford Customer Support to customers, in areas such as Email account and IT/Server Administration issues, as well as Ongoing Adjustments and minor alterations throughout the website's lifecycle.


SamDeaconCV pdf 96%

  SAM DEACON   135 St Peter's Close   Moreton-on-Lugg  HR4 8DW   Tel: 01432487114 Mob: 07737189817   Email:        PROFILE   A self-reliant and enthusiastic professional with over 8 years years experience  in delivering and coordinating customer service, as well as scheduling  production/logistics. I have a proven track record of managing customer  relations and requirements, and am at home dealing with customer concerns  and aligning business activity with demand. I am a dedicated and hard-working  individual, with a passion for achieving results and fulfilling demands placed  upon me.     Currently working in customer support & website development I am also very  much at home with digital marketing and technology, CMS systems, as well as  building websites from scatch. I strive to meet all challenges head-on: I can  work well under my own volition, but also as part of a team, or coordinating the  efforts of others. I have experience in many areas of administration within the  office environment.  WORK HISTORY Apr 2016  to  Present  Customer Support / Junior Web Developer    Orphans Press Ltd  Leominster, Hereford     Customer Support to customers, in areas such as Email account and IT/Server  Administration issues, as well as Ongoing Adjustments and minor alterations  throughout the website's lifecycle. Dealing with any complaints, whilst looking  for potential business opportunities.    Building email templates and facilitating digital marketing campaigns. Ongoing  development, support and maintenance of websites and applications.   Websites I’ve built personally (development work only) include​ , ​​ ,​ and ​  Mar 2014  to  Apr 2016  Production Planner   Special Metals Wiggin  Hereford     Planning and allocating materials and resources for the production of cold  drawn tubes for a £2-3 million/month product line for, as well as forecasting  and measuring KPIs.     Creating and administering production routes/processes and instructions,  liaising with technical specialists to ensure continuous improvement and  quality management principles are upheld.    Liaising with commercial departments to maintain customer relations and  ensure production schedules align with customer demand.      Jun 2013  to  Mar 2014  Customer Planner   Packaging Coordinators Inc  Hay-on-Wye     Day to day account management to major pharmaceutical clients, managing  and planning the customer demands, material requirements and forecast  requirements.     Managing customer relations and expectations, escalating concerns, planning  of stock/resource requirement and facilitiating updating changes to packaging  components/documentation/artwork etc.    Aug 2005  to  Jun 2013  Customer Service Co-ordinator   Joseph Ash Galvanizing Ltd  Hereford     Being main point of customer contact; responsible for fielding customer  calls/enquiries from start to finish, dealing with issues such as turnaround and  customer product requirements, production scheduling, transport planning,  management of goods-inwards dept (overseeing a team of 2 staff) and some  sales / commercial administration duties.  EDUCATION   2011  to  2013  RDI (affiliated / Coventry University)   Online / Part time studies  Diploma- Business Management  HNC - Business Management       Sep 2001  to  Sep 2003  Hereford Sixth Form College     A-levels: ​Geography (D), Statics (D), Environment Science (D)    1996  to  2001  Aylestone Highschool  Hereford  GCSEs A-C (Maths, English, Double Science, Geography, IT, French)  KEY SKILLS   ● ● ● ● ● ● ● ● ● ● ●   Being the main point of customer contact, managing key customer  accounts and communicating with stakeholders at all levels.  Aligning business performance / schedule with customer demands and  expectations  Problem solving: dealing with unexpected issues (and collaboratively  finding an ideal resolution).  Ability to work under pressure and hit targets.  Web development skills and related technologies (php, mysql, css,  responsive and mobile web design, CMS such as wordpress/drupal).  Having a proven ability to plan, organize and control activities & staff.  Disciplined approach & strong/effective communicator at all levels -  both written and verbal.  Able to manage available resources to maximize productivity and  efficiency.  Flexible and responsible attitude to work, whilst remaining calm under  pressure.  Delegating, instructing, training and collaborating with colleagues  I am experienced and confident in the use of IT and technology,  microsoft office etc.


Tatango SMS Advertising Template 96%

SMS MARKETING BLUEPRINT ADVERTISING TEMPLATES Updated November 1, 2014 SMS ADVERTISING BLUEPRINT Use the following template to grow SMS subscribers when advertising your SMS campaign to customers, while also remaining TCPA &


resume3.1 dandeguire 96%

Enjoys working with customers, utilizing strong interpersonal skills to convey knowledge and communicate ideas.