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PROCEDURES For the safety and welfare of all of our Concert patrons, the following policies and procedures will enhance your visit and help to ensure that you enjoy your concert experience to the fullest at EIU.
$18--21/ hour The Front of House Coordinator reports to the Theatre Manager and is responsible for safety and comfort of patrons during events.
Executive Summary As a member of the crowded pub marketplace in the city of Calgary, the Kilkenny Irish Pub finds itself in a challenging position. With a local population made up largely of post secondary students, management at the Kilkenny need to consider the potentially unique needs of this market, and their opinions of the products and services offered by the pub. In our analysis, we take a look at the current comment card offered by the Kilkenny. This is a comment card which can only be found online and not in the restaurant itself. We administered this card in person to a small convenience sample, and examined the results. Some of the key findings were that patrons typically visited the establishment during the evening, that they found the music choice was sub‐par and that these patrons did not necessarily order food to accompany their drinks. Following our analysis of these comment card results, we used the information to structure moderators’ guides for a set of focus groups. Based on the market examined, our focus group participants were Kilkenny patrons aged 18‐25. Our focus groups were asked a series of questions regarding their experiences as Kilkenny clientele. The general consensus of our two focus groups was that people have a fairly low expectation regarding the quality of both food and service. Although some of these characteristics caused people some concern, in general, people visited the bar to spend time with their friends and thus cared less about the service. With information gained from the customer comment card and focus groups, we were able to create a survey to obtain more detailed data. The survey was developed in order to understand certain attitudes and perceptions regarding pubs and how this information related to Kilkenny specifically. The majority of respondents were of a similar age as our focus group participants with a large portion of them currently attending the University of Calgary. A total of 61 surveys were collected with the majority of respondents being male. In addition, we did not bias based on income, race or age, but we were looking for a relatively even split of people 22 and over and 21 and under. This was to answer our research question of whether more experienced patrons had higher expectations regarding service and product quality. Additionally, we studied some of the differences between males and females regarding expectations of the service and products of pubs. In general, those 21 and under and those 22 and over had similar expectations and attitudes toward Kilkenny, and pubs in general. Similarly, males and females had similar expectations towards their dining experience with pubs and Kilkenny. For the two different age groups, some differences occurred such as those 21 and under placing a higher emphasis on being able to find available seating. Regarding gender, females placed a higher emphasis than males on customer service. Overall, expectations regarding pubs and Kilkenny were fairly low. Some differences occurred between the different groups that we tested, but people saw these establishments as a social setting not a formal one. That said, there are some characteristics that management of Kilkenny should look into in order to ensure that they are maximizing service and product expectations.
STABILITY TRIPLE CURRENT BANK BALANCE With the influx of new patrons and private donations as well as profit making social events and conferences, I firmly believe I can triple the bank balance of YI where it stood when our previous chairman put us under NEC control.
WORK EXPERIENCE Kettering Recreation Complex, Kettering, Ohio Clerk - Front Desk January 2015 to present • Register patrons for passes and activities • Assist patrons with questions in person or via telephone • Process payments and other transactions Clerk - Checkpoint January 2012 to present • Process patron visits to the facility • Maintain an organized sign in system for exercise classes • Answer questions and assist with any issues Recreation Aide October 2012 to January 2015 • Set up rooms for rentals and/or programs • Performed general facility upkeep • Assisted front desk and/or checkpoint when necessary ERIC BLANKENSHIP Graphic Designer 937.238.0432 email@example.com ACCOMPLISHMENTS was Runner-Up in the Miami APRIL Group Valley Tech Prep Showcase in the 2014 category of Visual Design and Imaging.
S$ 200 • Male patrons are accepted only if accompanied by a female patron for a couple facial session together.
The Clean Vibes Trading Post (CVTP) is seeking externs to assist with their initiative to engage festival patrons in creating a cleaner and greener festival from June 7th - June 12th.
Donovan’s Reef provides karaoke entertainment to its patrons for approximately 22½ hours per week using computer and sound equipment that it owns.
E229 - RESERVED SEATING ONLY IN ROW A TO P - PATRONS WILL HAVE A MEMBERSHIP CARD OR TICKETMASTER TICKET - GENERAL ADMISSION PATRONS ARE NOT ALLOWED TO SIT IN THESE SEATS AT ANY TIME MEMBERSHIP CARD TICKETMASTER TICKET
provided tours of the facility and lodging Server/Cashier at Redwood Cafe (March – December of 2012) Provided table service for patrons;
Professional Associate Fall 2014 – 2015 University of Georgia Student Recreational Center • Selected as assistant to rebuild the Recreational Sports physical and virtual server system • Performed repair work on Desktops, tablets and other malfunctioning hardware Manager of Strength and Conditioning University of Georgia Student Recreational Center Fall 2012 – Present • Supervised students and faculty • Lead a team of over 80 employees in providing customer service for patrons while keeping inventory at proper levels • Selected to be a chair of hiring committee in charge of conducting interviews for staff and manager positions.
The aim of this program is to use the return of Star Wars, one of the biggest trends in the history of modern popular culture, to promote the library and its services throughout the community and attract new patrons in the process.
Michael's Arts and Crafts Brighton, CO Jun 2010 – Oct 2013 Cashier •Accept and sort cash, credit, and checks •Issue receipts, tender refunds and change due •Unload, track, and stock deliveries onto shelves •Greet guests and ensure a quality customer service experience •Identify prices for goods using an optical scanner or UPC Bucci's Italian Brighton, CO Apr 2011 – Jun 2012 Server •Perform kitchen duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee •Take orders from patrons, transcribe, and transmit to kitchen staff •Ensure that guests are enjoying their meals •Prepare checks that itemize total meal cost and sales tax •Perform general cleaning duties •Present menus to restaurant patrons and answer any questions •Serve food and beverages Old Navy Broomfield, CO Jun 2013 – Nov 2014 Cashier •Greet and engage guests •Recruit guests into the Old Navy credit card program •Accept payment and tender change •Unload shipments from truck, unpack merchandise from boxes, neatly stock products onto shelves •Be prompt and courteous to ensure a quick-moving queue References:
Annual Report 2016/17 02 HIGHLIGHTS OF OUR YEAR 02 02 02 02 02 02 02 02 02 02 02 BSafe National Award Women’s Auxiliary Morning Tea Bedford Soccer Tournament Years of Service Celebration Awards Day Mt Gambier Upgrade Launch Bedford Big Battle Bedford Big BBQ Hon Hieu Van Le AO Visit 2016 TEDx Talks Bunnings BBQ 06 CHAIRMAN’S FOREWORD 08 CHIEF EXECUTIVE’S REPORT 10 BEDFORD AND THE COMMUNITY 22 BEDFORD BUSINESS OPERATIONS 2016/17 10 Bedford Women’s Auxiliary 10 Drakes Supermarkets 10 Fundraising Events 10 Bedford Soccer Tournament 10 Bedford Bingo 10 Lotteries 11 Family Network 11 Volunteers 12 Years of Service 12 Employee Representative Committee 12 Ambassadors 23 Hospitality 24 Packaging 25 APG Horticulture 26 Manufacturing 27 Social Enterprises 30 Board of Directors 32 Executive Team 16 DISABILITY SUPPORT SERVICES 16 Residential Services 17 NDIS 18 Orange Brick Road 19 Day Options 33 FINANCIAL REPORT 2016/17 35 36 37 Corporate Governance Statement Summary Financial Report Financial Commentary 40 BEDFORD SUPPORTERS 40 Patron 40 Vice Patrons 40 Honorary Life Members 40 Women’s Auxiliary Life Members 41 THANK YOU ANNUAL REPORT 2016/17 1 Highlights of our year Our 2016/17 financial year was filled with memorable activities and fun;
While some of only those who’ll embrace the brutal the most ancient of the Infernal call bloody heap (the true nature of life, themselves “the First Tribe,” a so the Baali say) and find the Vitae people who learned to placate the that will transform them before they die will sleeping horrors known as the Elder Gods, keeping them dormant but drawing on their power, most of the Infernal serve their demonic patrons, undergo the Becoming.