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BattleOfTheClouds-WIP 100%

PRESENTS BATTLE of the SERVICE CLOUDS ServiceNow vs Salesforce Which Customer Service Management Option is the Best for Your Business?


EllisCameronResume 93%

Commercial Product June 2017 – Aug 2017 - Influenced customer experience by conducting a cluster analysis of end user survey data by using SQL and Excel and then presenting findings to data science and marketing teams - Influenced GreatCall’s internship program by evaluating intern satisfaction data obtained via surveys and informed human resources team of findings Teradata Corp., Information Security Intern – Teradata Managed Cloud June 2016 - Sept 2016 - Addressed limitation in Tenable SecurityCenter with a desktop application to export data as a .csv file using Python and Tenable SecurityCenter RESTful API - Enhanced management of security risk deferments with a ServiceNow custom application that allows users to view ticket change history, be reminded of tickets with emails, and reuse tickets - Identified and removed inefficiency and risk in company deployment process for ServiceNow custom applications by referring to ServiceNow product documentation ServiceNow Inc., Software Engineering Intern – Platform Development June 2015 - Sept 2015 - Extended platform’s useful life by updating its help buttons to refer to new product documentation - Maintained platform quality by conducting manual cross browser testing on workflow application UC San Diego Computer Science &


UshurOnePager 92%

Ushur is cer5fied by pla2orms like ServiceNow and integrates into many leading enterprise pla2orms like ServiceNow and Salesforce.


Calvin Xu Resume Updated 55%

Windows O.S, Windows Server 2008/2012, Mac OS X, Linux Ubuntu, HP Radia, Remedy, MatLab, ServiceNow, Autotask, Microsoft Office suite, VMware, Norton Ghost, Symantec, Acronis, Spiceworks, Adobe Photoshop, Illustrator, Dreamweaver, Reader, Visio, Google apps Professional Experience Alpine Securities June 2013 – Present New York, New York Junior Systems Engineer and Project Manager • Create, edit and maintain users, computers and devices in Active Directory • Manage all aspects of setup for Windows Server 2008/2012 for co-location • Troubleshoot market data application such as Bloomberg, FlexTrade, Instinet and BondsPro • Utilize VMware, and Acronis on project assignment for hard drive imaging and backup • Configure and generate reporting tools through Spiceworks and Shortel PBX web portal • Troubleshoot network connectivity issue VPN, T1/T3, DNS, TCPIP, FTP, IMAP/POP (email) Precision IT October 2012 – March 2013 New York, New York Project Coordinator • Managed and recorded open and closed client issues via Autotask ticketing management system • Provided tier 1 &


hitachi-id-password-manager 47%

• Symantec/Altiris • Tivoli Service Desk • ServiceNow Additional integrations via e-mail, ODBC, web services and web forms are available.


OrgChartReport 1493689891206 416 38%

Switches, Infoblox DHCP/DNS, Juniper Network Hardware, Juniper Networks, NETSCOUT, OPNET, Oracle Recovery Manager (RMAN), Radius Servers, Rolm Network Hardware, SolarWinds Network Performance Monitor (NPM) Data Storage Brocade Switches, EMC CLARiiON, EMC PowerPath, EMC VNX Unified Storage, Hadoop Distributed File System (HDFS), Hitachi Data Storage, Hitachi Data Systems AMS, Hitachi Data Systems SAN, IBM InfoSphere DataStage, NetApp, NetApp Fabric-Attached Storage (FAS), SpectraLogic Tape Libraries, Symantec NetBackup Security Axway, Barracuda Email Security, Check Point, Check Point FireWall, Cisco Identity Services Engine (ISE), Cisco Intrusion Detection Sensor (IDS), Cisco Intrusion Protection System (IPS), Dell Data Protection (formerly Credant), Juniper NetScreen Series Security, McAfee (formerly Intel Security), McAfee ePolicy Orchestrator (EPO), Nagios Infrastructure Monitoring, NICE Systems, RSA, RSA SecurID, Symantec, Symantec Cloud, Symantec Ghost Solution Suite, Symantec MessageLabs, Symantec Verisign SSL Page 4 of 10 Copyright © DiscoverOrg LLC, 2017 Quest Diagnostics Clinical Laboratories 3 Giralda Farms Madison, NJ 07940 US (201) 393-5000 Telecommunications Avaya, Avaya Aura, Avaya Call Management System (CMS), Avaya PBX, Avaya Site Administration, Cisco Systems, Juniper VPN Virtualization Amazon Web Services (AWS), Apache CloudStack, Citrix, Citrix CloudPlatform, Citrix XenDesktop, Microsoft Azure, OpenStack, RightScale Cloud Management Platform, VCE vBlock, VMware, VMware Distributed Resource Scheduler (DRS), VMware ESX Server, VMware Horizon View (VMware View), VMware Server, VMware vMotion, VMware vRealize, VMware vRealize Operations (VCOPS), VMware vSphere, VMware vSphere High Availability (HA) Servers Akamai, Apache Servers, Apache Tomcat, Avaya Media Servers, HP BladeSystem, HP OpenVMS, HP Proliant Servers, HP Servers, IBM AS/400, IBM Mainframe (IBM z Systems), IBM Multiple Virtual Storage (MVS), IBM POWER5, IBM Servers, Microsoft Internet Information Services (IIS), Microsoft Windows 8, Microsoft Windows Servers, Oracle Sun Servers, Oracle WebLogic, Red Hat Enterprise Linux (RHEL), Ubuntu Linux, UNIX, Wintel Servers ITSM Astea, Atlassian JIRA, CA Agile Central (Rally Software), DameWare, HP Integrated Lights-Out (iLO), HP OpenView, HP Service Manager, Puppet, ServiceNow, SolarWinds, SolarWinds Server &