Bluestar FAQ A4 .pdf
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FAQs for Blue Star
HAVING TROUBLE DOWNLOADING OUR APP?
Make sure you are connected to Wifi. We have baked our experiences into the application
so that you don’t require any connectivity when showing others (so no data usage etc
when overseas etc).
APP NOT DOING ANYTHING (JUST ACTIVATING THE CAMERA)?
You will need a special Marker Booklet from Blue Star Interactive.
Contact us at firstname.lastname@example.org
EXPERIENCING ANY ISSUES WITH ACTIVATING THE EXPERIENCES?
Please note the Operating Systems and Devices that are supported by our advanced
iOS 6.0-iOS 7.1
iPhone 4S, 5, 5S
iPad 3, Retina, Air
Samsung Galaxy S3, S4
Google Nexus 4, 5
Google Nexus 7
Google Tablets 2, 3
HAVE THE RIGHT DEVICE + OS AND STILL HAVING ISSUES?
Try closing the app completely, closing it from running in the background and
re-opening / starting it.
STILL HAVING PROBLEMS?
Email us at email@example.com or call us on +61 2 8020 4400