VOICE Complete.pdf


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Optional 802.11 Wireless

Call Processing: Unified Communications Manager Business Edition
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Provides scalability to 500 IP Phones
Combines 3 application
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Cisco communications manager
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Cisco Unity Connection
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Cisco Unified Mobility
Great but no redundancy!

Call Processing: Unified Communications Manager
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Scales to 60,000 IP phones per cluster
Failover on to other servers for redundancy
Multi-Site Support
Expensive

Video 4 - Unified Solutions Overview:
Cisco Voicemail Options : Unity
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Runs on a windows platform, fully integrates into MS exchange and lotus domino
Painful to set up
Still has unique features but fading quickly
Currently 15,000 users per server

Cisco Voicemail Options: Unity Connections
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Linux based appliance
Previously “Imap-Only” integration now integrates with MS exchange
20,000 users per server
Unlimited number of telephony integrations

Cisco Voicemail Options: Cisco Unity Express
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Voicemail options integrated w/ cisco CME
AIM and NM form Factors
Up to 250 Users
Basic interactive voice response
Auto Attendant, email (exchange) integrations.

Understanding Cisco Presence
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Provides status information
Integrates into nearly every IT faces (CUCM, IP phones, Unity, LDAP Server, etc)
Uses industry stander SIP to collect data
Integration with personal communications
Enterprise IM

Video 5 – Historic Voice:
Loop-start – When a signal received to a phone when the handset it picked up
Glare – calls get bridged by accident
Ground start- grounds ring line to signal that it needs a dial-tone
Analog Signaling: Supervisory Signal
On-hook – disconnects circuit
Off-hook – connects circuit
Ringing – Uses A/C rather than DC to not require a return line to trigger ringing
Analog Signaling: Information Signal
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Dial Tone
Busy
Ring back
Congestion