1b Citation Referencing Sem1 2013.pdf

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Arambewela, R., & Hall, J. (2006). A comparative analysis of international education
satisfaction using servqual. Journal of Services Research, 6, 141-163.
Joseph, M., Yakhou, M., & Stone, G. (2005). An educational institution’s quest for service
quality: Customers’ perspective. Quality Assurance in Education, 13(1), 66-82.
O’Neil, M., & Palmer, A. (2004). Cognitive dissonance and the stability of service quality
perceptions. The Journal of Services Marketing, 18(6), 433-449.
Schmidt, R. (2002). A student’s initial perception of value when selecting a college: an
application of value added. Quality in Education, 10(1), 37-39.
Shanahan, P., & Gerber, R. (2004). Quality in university student administration.
Stakeholder conceptions, 12(4), 166-174.
Taylor, S. A., & Baker, T. L. (1994). An assessment of the relationship between service
quality and customer satisfaction in the formation of consumers’ purchase intentions.
Journal of Retailing, 70(2), 163-178.
Voss, R., Gruber, T., & Szmigin, I. (2007). Service quality in higher education: The role of
student expectations. Journal of Business Research, 60(9), 949-959.

Task 1
Answer the questions that follow.
1. How many in-text citations are there in this excerpt?
2. How many of these are quotations (exact words used by the author indicated by
quotation marks “ …”) or paraphrases (rewriting in own words)?
3. How many references are listed in the reference list at the end of the article?
4. Are these references listed in chronological order (by year) or alphabetical order?
5. Which reference(s) should be deleted from the reference list?

Remember - when you use ideas from other sources in your academic essays, you must
acknowledge those sources. This is intellectual honesty, giving credit to the person(s) who
did the work. Academia requires that such sources be acknowledged and identified, and
respected. If you use another writer’s ideas and you do not acknowledge it, this is called
plagiarism. It is equivalent to cheating and is a very serious offence in academia. If you are
caught plagiarising, disciplinary action will be taken against you.