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Diversified IVR Solution for Different Functionality .pdf

Original filename: Diversified IVR Solution for Different Functionality.pdf
Author: Ashvini Vyas

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Diversified IVR Solution for Different Functionality
IVR solution is one of the famous and most widely used tools around the globe. The major
benefit of an IVR system is it neither requires internet connection nor an app download for
using the IVR system. There are many organizations which use this tool to leverage a plethora
of benefits offered by it. If we say in simple words, the IVR solution attends each call
automatically and instantly, and guide the caller to take appropriate action with an automated
system. The action can be anything such as paying bills, knowing the balance, talking to a
particular person of a specific department, etc. Each industry has its own business and
communication need. Thus, it is always advisable to use a specific IVR solution, which is
developed by keeping that industry in mind. Some of the IVR solutions which can be
developed by keeping a specific industry in mind are listed hereunder:
Appointment Booking IVR Solution
Almost all industries deal with many people in their day-in day-out activities. As there are so
many people, scheduling appointments are one of the best options. The appointment booking
IVR solution allows people to schedule an appointment remotely from available time slots.
Mobile Recharge or Bill Payment IVR System
We all use mobile phone and we all need to pay its bill. This mobile bill can be prepaid or
postpaid. The mobile recharge and bill payment IVR solution assist in remotely paying the
postpaid mobile bills, or recharging the call talk-time or internet data balance.
Order Tracking IVR Solution
There are many industries such as courier company, shipment service providers, and even the
restaurants, which deliver food at the doorstep can use this IVR system. By using an order
tracking IVR system, you may ask your customers to track their order on their phone using an
IVR system and that also without any app download or net connection.
Telemedicine IVR Solution
Healthcare industry is one of the most busy as well as huge industries. It is very much
important that the time and resources of the hospital and medical facility is used in the optimal
way. The telemedicine IVR solution can be one of the best tools for the healthcare industry. To

be very specific, it is the best tool for the telemedicine aka eHealth initiative taken by the
medical professionals to offer medical treatment to the people who are living in remote
locations. This IVR solution can perform many functions such as offering the first aid, giving
health tip, etc. This will allow the patients and his/her family to get a quick medical assistance
without visiting a clinic or hospital personally, which can be visited in extreme cases.
The IVR solution can be developed in different VoIP technologies such as Asterisk,
FreeSWITCH, etc. As per the experienced VoIP developers, FreeSWITCH is most suited VoIP
development technology to develop an IVR system for the above mentioned functionality. The
reason is the FreeSWITCH is more reliable and scalable than Asterisk for the VoIP solution
development to handle as such functionalities. Apart from above mentioned IVR system, the
custom IVR system can also be developed in FreeSWITCH to satisfy specific needs of the
We offer custom IVR Solution development services at affordable rates. To discuss your
requirements,drop an email to our Marketing Manager, Ash Vyas, ashvini.vyas@ecosmob.com

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