I.C newsletter Issue 37 English (PDF)

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in this edition
• Work SAFE – Work SMART
• ACT Lunches winter campaign distributing blankets in Wadi Arabah
• Code of conduct - Our Financial integrity
• An interview with internal communication committee guest
• Continuous improvement projects- Operation Department
• Continuous improvement projects- Engineering Department
• Business Intelligence project
• Problem solving process
• How to enquire about medicines available in Jordanian market
• Types of Fire extinguishers
• HSSE highlights poster
• Honoring the little poet
• Article about National tree day
• Offers for ACT employees
• Congratulations for new babies
• Birthdays of Jan
• Edition drawings
• Productivities of Jan

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Work SAFE - Work SMART
As you all know from the previous communication by our
management, that "Work safe-Work smart" logo means to
achieve work mechanism that ensure our employees’ safety
on the ground in the same time achieving ACT KPIs.
ACT employees, over the previous years, had proved their
qualifications and responsibility to work side-by-side with the
Management in order to maintain workforce safety and reach
the required productivity.
The Work safe- Work smart has many meanings from my point
of view, briefly as the following important points:
• Pre-planning
• Continues improvement
First, it has been proven from previous experience, that pre-planning for the tasks we are looking to
complete shall reduce the possible errors percentage and will speed up delivery time. It also
avoids you of doing the same tasks again which is wasting your time.
Our religion, science, and logic are agreed that the main element for doing any task correctly is
pre-planning. our holy religion prevent us of blaming fate and destiny on our own mistakes, instead
urges us to put our feet on the ground and faith in Allah to be with us while achieving our plans. This
required to have clear plans before implementation.
Secondly, the continues improvement, in addition to the many known aspects in this regard, one of
the important is influence on others from the personal and practical perspectives, which indirectly
will impact positively in our daily tasks.
Improvement in the workplace is important to reducing the daily-routine, as if the employees
repeated the same task in the same manner many times a day, they will lose their focus, which
may lead to increase LTIs, forbidden.
The improvement in the workplace are all aligned with work safe-work smart principal, therefore
ACT is open for new ideas suggesting by our employees that would improve our work methods and
reduce the routine which will accordingly increase our safety level.

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ACT Lunches winter campaign distributing
blankets in Wadi Arabah
Aqaba Container Terminal (ACT) continued
distributing aid to families in need in Wadi
Arabah, as part of its corporate social responsibility towards the local community.
The aid, which is part of the winter campaign
held by the company in southern areas of the
Kingdom, was distributed in coordination with
the director of the Wadi Arabah area and
included blankets for more than 75 families.
ACT will continue distributing food packages
and clothes under a comprehensive campaign
to other locations.

ACT’s social services include maintenance and
rehabilitation of governmental schools, the
Ekfal Taleb campaign, International Women’s
Day and Mother’s Day celebrations, the Ahl
Alkhair initiative, food package distribution to
families in need during Ramadan, and free
medical days, in addition to the company
caring for workplace health and safety.

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Our Financial integrity
Financial integrity is key to our business and our reputation. To ensure financial integrity,
we implement and maintain strong and robust internal controls.
Financial reporting
and control

We maintain a strong financial reporting and control framework.
Financial integrity is key to our reputation among our stakeholders. We therefore practice a
strong culture of honesty, accuracy and compliance. We have a strong control framework in
order to ensure reliable internal and external financial reporting, as well as compliance with law
and accounting standards. We also develop and foster good and transparent working relationships with tax authorities and other government bodies.

Anti-Money laundering

We don’t accept proceeds of illegal activity. Consequently, if we don’t know our prospective
customers, we perform background checks and seek guidance if there are any concerns about
the source of their funds.

Fraud

We do not tolerate fraud.
Fraud is a problem for many businesses across the world. Fraud can take many forms, for example, theft, embezzlement, misrepresentation and falsification of records. It’s a crime and exposes
us to significant financial, legal and reputational risks.
We seek to prevent, detect and investigate any dishonest behavior that may affect us. We do so
by Requiring all employees to report suspicions of fraud and by maintaining a fraud detection
and prevention program.

To obtain a copy of the Code of Conduct please contact Internal Audit department at 2091205

Edition star
Workforces are becoming increasingly diverse in age demographics, creating
professional environments that are rich with experience and maturity as well as
youthful exuberance. This diversity in age ranges have the advantage of creating a
dynamic, multi-generational workforce -- with a diverse range of skill sets – giving
the opportunity to teach, share and learn from one another , and help increase
productivities and getting the best benefit from the work force.
Our star of this edition is from the promising young generation; well know with his
high morals and his dedication to his work.

Kareem Ali Yaseen
He joined Aqaba container Terminal on May 13th 2014 to work in Finance department – Revenue section.
His everlasting activeness in work is what makes him special, in addition to his ultimate customer service skills; he is
also with high assist to his colleges, seeking to develop his work continuously.
His high care of Safety procedures and continually following its execution allows him to be the one responsible about
safety implementation within his department.
Wish you all the best in your work Kareem

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An interview with internal communication
committee guest
I.C committee members heard that we have an employee who has all company’s magazines and newsletter issues
since the company’s establishment, based on that we have made some calls and arrange to have an interview with
our employee

Akram Mohammad Mahmoud Sabbah

in order to have a look at the editions in his possession and get an answer for the reason he kept all these editions
which refer to the year 2006.
Q: What do you think about the idea of establishing a newsletter for Aqaba Container Terminal?
Will the aim of writing and reading is to consolidate the information, and when you refer to old information such as
when I look back at company’s first editions before 10 years, it remind me of my old colleagues, the challenges we
faced at the start, the accomplishment we did during these years, and all stages we have passed through, and the
newsletters role was effective as it recorded all of these things through the years.
Q: Do you remember having the first edition of magazine?
What I do remember about the first edition is my feeling about it, as at that time I felt how much the company care
about the employees and the way it continue following them up.
Q: What was the idea behind keeping these editions?
In my nature am a person who love documentation, for example am owning a magazines refer to the year 1983 when
I was serving in the army force , I do have magazines for the army and police force some of them still issuing till our
days such as “Al Aqsa “ and “Al Tahthkera Al Islamyeh”.
Q: What is your best quote or saying that you always repeat?
Our prophet Mohammad saying “Allah loves someone who when works, he performs it in perfect manner”
Q: if you have to deliver a message for whom you will address, and what will you say?
I will address the message to my colleges and will say “Aqaba container terminal was built with the efforts and hard
work of our fathers, so don’t skimp your efforts to keep it high”.

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Continuous improvement projects- Operation Department
Due to the importance of safety talk as basic element to develop employee’s perception about safety practices and enhances safety culture CI team had:
• Met all shifts to discuss the current implemented safety talk and the suggestion to improve it .
• Split safety talk locations to be:
- Lashers on quay side.
- EH operators at yard 6.
- Others at yard 7.
• Clean the safety talk area.
• Provide safety talk area with shades.
• Follow up the employee’s feedback.
• Prepare safety talk room in yard 7.
• Add a Screen to support in presenting the topics.
• Provide the room with a Speaker.
• Improve Presentation skills for Ops Forman by implementing a proper training.
Finally CI team has designed brochure to be distributed to the employees assist to define the key massages
for effective safety talks and identify points and safety rules that should be applied in terminal yards. Also it
helps to unify the topics conducting in the safety talks and ensure that they are delivering the right points.

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Continuous improvement projects – Engineering department
Project name: Connecting the equipment’s with external PCs.
• Purpose of the Project
Reduce the time to repair the faults.
• Issues
Sometimes equipment computers stuck and hang while maintenance or even work slowly, and that doesn’t cover the requirements for programs installing.
• Solution
Replace old computers with new ones with a high specification
and speed.
• Scope/ Status
This project started and still under process in order to cover all RTGs
and QCs, as a special programs been installed in order to cover
the requirements.
• Benefits:
Increase productivity by decreasing the time to repair the faults
Reduce technician’s effort and time with No cost.
• Saving:
the cost of old PC =1082 JD.
the cost of new PC =zero JD. (as the project will use the PCs which
were replaced)
Saving=1082*31=33542 JD
• Project team:
Team leader: Eng. Khalid AlZebdeh
Team members: Eng. Dakheel Khdairat, Eng. Motasem Shraideh

Business Intelligence
IT Department with close cooperation with OPS department with support of SCCT write a success story by creating
Business intelligence dashboard targeting decision makers and shift managers, this Dashboard provides online and
accurate data to OPS management allow them to react immediately if they notice any type of drop down in productivity of (Quay, Yards and gates).
This is a very helpful tool, and it can monitor and generate revenue since it’s reducing the time of reporting and
reaction, also it can enable decision makers to make strategic decisions depend on the online productivity and truck
service time.
Project team:
1. Osama Mashal (Project Manager)
2. Saad Qassaymih (Information Technology department)
3. Tamer Abu-Aesha (Planning section - Cargo controlling Superintendent)
4. Ghalib Sabha (Planning section - Planning Superintendent)
5. Mahmoud Smadi (Gate section- Gate Forman)
6. Ahmad Salah (Planning section - Planning Manager)
7. Eslam Hossni (SCCT)
8. Mohannad Ahmad (Information Technology Department)
9. Anan Abu Khamees (Information Technology Department)

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Problem solving process
Problems are at the center of what many people do at work every day. Whether you're solving a problem
for a client (internal or external), supporting those who are solving problems, or discovering new problems
to solve, the problems you face can be large or small, simple or complex, and easy or difficult. So being a
confident problem solver is really important to your success. Much of that confidence comes from having a
good process to use when approaching a problem. With one, you can solve problems quickly and effectively. Without one, your solutions may be ineffective, or there may be serious consequences.
There are seven-steps for an effective problem-solving process.
1. Identify the issues.
• Be clear about what the problem is.
• Remember that different people might have different views of what the issues are.
2. Understand everyone's interests.
This is a critical step that is usually missing.
• Interests are the needs that you want satisfied by any given solution. We often ignore our true interests as
wwe become attached to one particular solution.
• The best solution is the one that satisfies everyone's interests.
• This is the time for active listening. Put down your differences for a while and listen to each other with the
wintention to understand.
3. List the possible solutions (options)
• This is the time to do some brainstorming. There may be lots of room for creativity.
• Separate the listing of options from the evaluation of the options.
4. Evaluate the options.
• What are the pluses and minuses? Honestly!
• Separate the evaluation of options from the selection of options.
5. Select an option or options.
• What's the best option, in the balance?
• Is there a way to "bundle" a number of options together for a more satisfactory solution?
6. Document the agreement(s).
• Don't rely on memory.
• Writing it down will help you think through all the details and implications.
7. Agree on contingencies, monitoring, and evaluation.
• Conditions may change. Make contingency agreements about foreseeable future circumstances
w(If-then!).
•How will you monitor compliance and follow-through?
• Evaluate the solutions and their implementation in a set period of time.
Prepared by Dareen Srour

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