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Virtual Call Manager Software .pdf



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Why Virtual Manager Software Can Improve
Call Center Effectiveness
With telecommuting and online communications on the rise, the number of virtual call centers
has doubled. Onsite call center giants still own large portions of the market, but virtual call
centers are getting recognized as official business solutions. In fact, many business builders are
focusing on virtual call centers due to their inherent profitability.
Are you planning to build your own virtual call center? Step back for a while. You still need to
determine the right virtual manager software that will work for your business. More importantly,
you need to know why the usage of virtual manager systems can lead to better call center
effectiveness.

Virtual Call Center Systems Are Flexible
Unlike onsite contact center infrastructure, virtual systems are very flexible. As the owner of the
virtual center, you can run your business anywhere you like. Whether you’re at home or at a coworking structure, you can monitor calls easily. A virtual manager system usually gives you lots
of options like call tracking and an internal chat system for better coordination with your team.
Some VOIP (Voice Over Internet Protocol) providers will also give you additional service
options based on your subscription.

Lower Monthly Upkeep
If you’re worried that virtual manager systems will set you back by thousands of dollars, you
have to reshape your perspective. Virtual call centers have lower operational costs since they
don’t have to deal with installation, maintenance, security, data protection measures, and other
day-to-day issues of physical businesses. Basically, you just need a computer, stable Internet
connection, and the right virtual manager software. The costs of virtual call systems are variable,
but you can avail options for as low as $ 1,000 per month. Prices can go up or down, but they are
still lower compared with onsite costs.

Lower Risks of Data Loss
Have you ever wondered why some large call centers usually encounter data losses? One of the
reasons is that data of those centers are kept internally. Whenever a major glitch happens, entire
portions of company data are lost – affecting profits, employee details, metric reports, client
information, and many more. Virtual call centers have lower risks of info loss because their data
is cloud-hosted. Thanks to virtual call manager systems, small contact centers (especially those
operating at home) can run without hindrances caused by data issues. Before signing up for a
virtual manager system, make sure that you choose an option with higher cloud storage. This
gives your business ample operational leverage.

Reduced Stress Levels for Agents
Based on different studies, employees working on big call centers are subjected to unhealthy
stress levels. In fact, a regular agent has to worry about many things such as performance
metrics, office politics, task turnovers, forced overtime, time-wasting tasks, unnecessary
meetings, and authoritative managers. Through virtual call centers, agents will get the chance to
work at the comfort of their homes. If the virtual call system operates with unparalleled
performance, the agents can also finish their calls easily. Whenever something happens, agents
can report to their superiors in just one or two quick messages. There’s no need to maneuver a
ladder-like system in finding solutions.

Online Meetings Save More Time
It’s been proven that daily team meetings can impede the operations of a call center firm. Most
of these meetings are cluttered with unnecessary mumbo-jumbo, and important office matters are
thrown out of the way. With virtual manager technology, meetings can be started and
accomplished online. All agents can attend the meeting at their convenience. Since there’s no
physical interaction, the team can get to the important points right away – thus saving time. Most
virtual manager tools are also equipped with detailed report functions so everyone can itemize
things that needed action.

Qualities of a Good Virtual Call Manager System
With thousands of available call manager systems, it may be confusing to make your choice.
What you can do is to jot down a list of important virtual call manager qualities.

Here are some things that can jumpstart your
list:
Reliable Speed and Uptime
Speed and uptime work hand in hand. A speedy tool that doesn’t have 100% uptime won’t give
you optimum returns. On the other hand, a slow tool will compromise your operations and irk
your clients. Therefore, you need to find a system that will give you a neat balance of speed and
uptime.

Affordable Subscription Options
Virtual manager systems are offered on subscription basis. You can buy a month-by-month
subscription or go for a yearly one. Be vigilant regarding subscription costs; make sure that the
costs don’t exceed a certain benchmark. Otherwise, you’ll be spending more than you’ll rake in.
How will you know if a subscription option is affordable? That’s simple – if you know what are

the qualities you’re looking for. A service package that contains many of the qualities you prefer
is actually a winning choice.

Proactive Tech Support
Virtual call manager tools are far from perfect. They will still encounter errors along the way. In
cases like this, the provider must be ready to give solutions. After all, your business will suffer if
there are any tool-related errors. The tech support line of the call manager provider must be open
for questions 24/7 – no excuses.

On Spotlight: CallShaper Call Manager Solution
Nowadays, it can be difficult to find the top contenders for virtual manager software. There are
lots of options and client reviews that you must juggle. What you should look for are tools that
can give long-term benefits, regardless of the size of your contact center. Moreover, a tool that
can show the ‘bare essentials’ of your call center operations is possibly the best fit. Enter
CallShaper – a virtual manager system that can offer competitive services and advantages in one
subscription.

Some of CallShaper’s primary services:
Lead Management and Prioritization
With CallShaper, you don’t have to worry about lead management hassles. Everything is done
for you and your agents automatically. Whenever you’re on a tight deadline, you can crunch out
the best leads through CallShaper’s prioritization mechanics.

Supervisor Interface
Supervisors will definitely love CallShaper due to its flexible interface. Communication options
are always running smoothly and agents can be tracked down with ease. Predictive dialing is also
a neat feature that can help agents in speeding up their processes.

Real-time Reports
The CallShaper system will give you detailed reports on everything. This will help you a better
grasp on agent metrics and the overall progress of your contact center. You can also monitor all
campaigns that you’re currently running.
Once you’ve set everything accordingly and formed your wonder virtual team, you can now
proceed with the help of the CallShaper solution. It could be the only virtual manager system that
you’ll ever need.
www.CallShaper.com info@callshaper.com 888-276-1370


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