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customer relationship management brochure .pdf



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AIG Corporate Overview
brings with itself combined expertise
of over 25 years in consulting and the training space. Its unique training & consulting
methodology is most suited to meet customer needs.

has specifically
been crafted after years of experience in consulting and
knowing what is the best approach/s to improvement
methods across different industries in the world. This
knowledge gained has helped us create a unique and
unmatched training program to equip you with all that is
required to be successful.

- Knowing what is the best
approach to improvement methods across different
industries in the world gives us the edge to craft a program
to meet the specific customer need. Our strategic
consulting helps you transform your business, with
minimal risk and disruption and gives your organization
greater flexibility, higher efficiency and lower costs.

from its
competitors is its commitment towards its customers. AIG
has a Passion for Building Stronger Businesses. At AIG, we are
proud to have built a culture attuned to anticipating and
understanding our clients’ needs, and then working in close
partnership with them to make their businesses stronger —
more productive, more profitable, more capable of capturing
market opportunities — and thus more valuable.

AIG Worldwide

AIG empowers forward-thinking companies by partnering seamlessly to
strategize, create and implement knowledge-driven, innovative business
solutions increasing efficiency and enabling growth.

Corporate HQ: Boston, United States

India :

Noida
Gurgaon

Upcoming Offices

Pune
Hyderabad

Know what our customers say
about us – Click here

Strength

 2 Six Sigma Master Black Belts, and 26 certified Six Sigma Black Belts
 2 TTT certified Trainers for Soft skills and Personality Enhancement Training

 15 Certified Lead Auditor for QMS, ISMS, EMS, ITSM
 Resources with varied experience in Manual Testing along with
Automated Testing in different technology platforms

Services

Advance Innovation Group Offerings
Trainings
Advisory









Lean Six Sigma
Consulting
QMS Consulting
ISMS Consulting
ITSM Consulting
OHSAS Consulting
CMMI Consulting
5S & VSM Consulting
Automation Consulting

Implementation









ISMS Audit
ITSM Audit
QMS Audit
Test Automation
Test Metrics
Full Testing Life-cycle
Framework Design and
Development
Excel Automation
















Six Sigma Certification

7 + 4 QC Tools
Lean Methodology
5S & VSM Training
MS Office
SQL
Lead Auditor ISO 9001
Lead Auditor ISO 27001
OHSAS Training
ITSM Training
ITIL Workshops
PMP/Prince2 Certification
SCRUM
SAS

AIG eLearning Programs
Six Sigma
Programs

Project
Management

ITIL

ISO Lead Auditor

Lean Programs

e-Six Sigma
Yellow Belt

e-PMP

e-ITIL
Foundation

e-ISO 9001
Lead Auditor

Lean Bronze

e-Six Sigma
Green Belt

e-Prince2
Foundation

e-ITIL Service
Strategy

e-ISO 27001
Lead Auditor

VSM Training

e-Six Sigma
Black Belt

e-Prince2
Practitioner

e-ITIL Service
Design

e-ISO 14001
Lead Auditor

5S Training

e-ITIL Service
Transition

e-ISO 18001
Lead Auditor

Lean Silver

e-SPC
e-MSA

We also have eLearning Programs on Risk Management and Scrum Cer tification.

Our Partners

Having delivered millions of exams in over 150
countries, PEOPLECERT is today one of the leading
players in the global certification industry,

VMEdu is a leader in the professional training and
certification industry and has facilitated the
training of 500,000+ students from 3500+
corporations across 150+ countries

PECB is a Canada based company providing ANSI
accredited ISO programs & IAS approved CB

Advance Innovation Group – Some Success Stories

Few Success Stories

2013
NTT Data – AIG worked with NTT Leadership on Six Sigma
Black belt and consulted them on Margin Improvement and PPM
Design.

2012
XLRI – AIG worked with XLRI students to prepare them with
Lean Six Sigma methods and tools to be able to handle realtime improvement projects in their new positions.

2011

FDDi – We helped equip the FDDi Consultants and teachers
with intervention methods and tools. Lean Six Sigma Training,
Project Management Methods, Six Sigma Projects were inscope for the initiative.
FDDi also included Lean Manufacturing and Six Sigma Training
as a part of their syllabi for Retail and Footwear Students

MDE – AIG worked with MDE Leadership on Six Sigma Black
belt and consulted them on several Improvement initiatives.
URS Corporation – One of the largest Construction Consulting
firms URS on-boarded AIG as their implementation Consultants
Gindre India– AIG Trained Gindre’s top and middle
and Auditors enroute to their ISO 9001 re-certification journey
management in Lean Six Sigma Methodology and statistical
techniques.
Thomson Digital– AIG Trained and handheld TD’s mid
Cromton & Greaves – AIG conducted 5S workshops in C&G management on Lean Six Sigma Methodology and projects
targetted at the key pain areas in their key accounts.
Warehouses.
Syscom– Consulted and Trained Syscom Corporation
team on Lean Six Sigma Concepts, methods and tools
Mother Dairy– Worked with Mother Diary staff on Minitab
training
Bangalore School of Business– Trained students on Lean
Six Sigma & Supply Chain Concepts.

Tecumseh– AIG is working closely with the Leadership in
different Compressor making sections of Tecumseh to help
reduce the organization reach a less than 100 dpmo state. 21
Lean Six Sigma Projects have been initiated and few already
closed successfully.
Vedanta– We worked with Mid Level Leadership to help them
understand /manage 5S Culture within their units.
Thomson Digital– As a repeat of last years contract, AIG
worked closely with TD Mid Level Management training them on
Lean Six Sigma Methods and tools. A total of 12 projects have
been initiated and few successfully closed. A Change
Management Training is already been contracted for.
FDDi : Part of Ministry of Commerce, FDDI Manages Consulting
and Training for Footwear and Retail Segment. AIG is their
partner in Supply Chain, Project Management and Lean Six
Sigma Training.
Oburther : Helping organization drive efficiency across data
automation AIG worked with Oburther team to help build
competence in excel automation in house. We

Advance Innovation Group – Some Success Stories

Few Success Stories Contd.

2016
Expedia– Contracted to help the Egenecia unit of the firm to help make
improvements in AR and AP Processes to provide strategic leverage to the
organization
WNS Global– Created the WNS Lean Six sigma YB & GB Learning Modules,
case studies, exam modules to help WNS Teams across globe develop
competence on Lean Six Sigma.

2015
Airtel – Hired by Airtel to help the redesign of Supply Chain
processes through Lean Six Sigma initiatives.
Jabong – We have successfully helped Jabong implement and
get certification for ISO 27001:2013.
AISATS – An conglomerate of Air india and Singapore, we
have helped AISATS get their cargo handling and warehouse
mgmt. processes get certified for ISO 9001 for all airports like
New Delhi, Mumbai, Bangalore, Mangalore, Hyderabad etc.
URS Corporation – One of the largest Construction Consulting
firms URS on-boarded AIG as their implementation Consultants
Hero Motors – Helped the Quality Leadership team on greater and Auditors enroute to their ISO 9001 re-certification journey
insight to Lean Six Sigma Processes and Certification
Thomson Digital– AIG Trained and handheld TD’s Leadership
Calibarated Healthcare– Helped and secured ISMS implement an Customer drive of Right the First Time initiative.
We continue to work with TD for more than 5 years now.
certification for the company
Apollo Munich Health Insurance– AIG has been contracted
Zed Axis– Helped Zed Axis to implement ISMS Certification
Syscom– Consulted and Trained Syscom Corporation to implement 6 large strategic Lean Six Sigma Initiatives for
this large Insurance Major. Our engagements involve NPS, Self
team on Lean Six Sigma Concepts, methods and tools
Help Portal improvement, improvement in Cashless Claim %
UniPhos– We worked with one of the largest Chemical
etc.
Companies of the world to help build data analytics
UniPhos– We worked with one of the largest Chemical
capabilities.
Companies of the world to help build data analytics capabilities.
FDDI– Completed several training programs together with
Convergys – Helped the Convergys team implement and get
FDDI team. Together we trained BATA team on Inventory
certification on ISO Standard as desired.
Mgmt based practices
Amazon : We continue to work with Amazon leadership in
shaping the necessary competence in their tenats of Amazon of
price competitiveness
NTT Data – Worked with the Ops Teams on a VSM
Implementation in their Key Accounts with an attempt to
enhancing productivity etc.

2015

2014

HUL – Largest player in the Globe has sought services to reduce DPU
Scores for thir main product line
FDDi : Part of Ministry of Commerce, FDDI continues to use AIG Services to
better their stake in the Retail Management space.
Razor Fish : We are helping Razor Fish, one of the ….of the Pegasus Group
to implement ISMS
Amazon : We continue to work with Amazon leadership in shaping the
necessary competence in their tenats of Amazon of price competitiveness
TVS Motors: We are helping TVS Group enhance their capabilities on MSA,
5S implementation etc


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