G Albert's Work Experience .pdf

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Author: Gary Albert

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Senior Professional – IT Specialist, Internal IT
December 2011 – Present
The National Information and Communication Technology Company Limited (iGovTT) Port
of Spain, Trinidad
Responsibilities:Coordinated and supported the following:







Fire Suppression implementation at Head and Chaguanas Offices
iGovTT Mobile pilot project
Patch Management solution
Implementation of the VOIP Project
Network, software and hardware infrastructure for the existing deployments at the Head
office, Chaguanas office and ttconnect Service Centres throughout Trinidad and Tobago
iGovTT ICT and Multimedia equipment for the Secretariat at the ICT Business and
Innovation Symposium 2012

Currently planning and designing activities involved with the following:






Symantec End-Point protection project
iGovTT Disaster recovery project
ttconnect workstation upgrades, replacements and system imaging solution
Procurement of computer hardware and software acquisitions
Upgrade of the Network, software and hardware infrastructure at the Head office,
Chaguanas office and ttconnect Service Centres throughout Trinidad and Tobago

Senior Professional – Channel Specialist
June 2011 – December 2011
The
National
Information
and
Communication
Limited(iGovTT/ttconnect) Chaguanas, Trinidad

Technology

Company

Responsibilities: 




Coordinated and managed the operations of the assigned channels – Kiosks, Express buses,
Portal and Mobile portal
Coordinated the optimal use of resources and manpower assigned to channels to support
the achievement of approved targets
Analyzed and made recommendations for new and existing locations, enhanced userfriendliness, promotion and awareness of the Kiosks and ttconnect Express buses
Developed systems, documentation and processes for all delivery channels assigned





Worked with stakeholders to update and manage all channels, which ensured smooth
transitioning of upgrades for minimal user disruption
Developed operational budgets for all channels
Ensured updated information on all Government sites were reflected on the Kiosk and
Portal for the delivery of information and service

Professional-Project Officer
June 2010 – June 2011
The National Information and Communication
(iGovTT/ttconnect) Chaguanas,Trinidad

Technology

Company

Limited

Responsibilities:






Coordinated and managed the operations of the assigned channels – Kiosks, Portal and
Mobile Portal
Analyzed and made recommendations for new and existing locations, enhanced userfriendliness, promotion and awareness of the Kiosks and ttconnect Express buses
Developed systems, documentation and processes for all delivery channels assigned
Coordinated with Operations Unit to update and maintain the Portal, ensured smooth
transitioning of upgrades for minimal user disruption
Developed operational budget for the ttconnect Kiosks
Ensured updated information on all Government sites were reflected on the Kiosk and
Portal for the delivery of information and service

Information Technology Specialist
December 2008 – May 2010
National Secretariatfor the Fifth Summit of the Americas and the Commonwealth Heads of
GovernmentMeeting 2009 - Office of the Prime Minister Port of Spain, Trinidad
Responsibilities:



Planned, coordinated and managed the activities of the Information and Communication
Technology department
Developed appropriate financial budgets and operational plans
Developed, implemented, and maintained information security policies and plans to ensure
the confidentiality and integrity of all resources and services

Coordinated the procurement of computer hardware and software, which involved the following:




Conferring with vendors
Assessing proposed technologies
Recommended purchase of related technologies and services






Developed general procedures, guidelines and protocols for the development of effective
hardware and software solutions
Planned, scheduled, supervised and reviewed the work of consultants and vendors
Maintained records and inventory of hardware and software
Implemented appropriate technologies (software, hardware and communications) to ensure
that the Secretariat’s strategic objectives were achieved

System Support Analyst
December 2006 – November 2008
Connect Ltd. (a PBX and Networking Company) Barataria, Trinidad
Responsibilities:




Coordinated with NetLinks (a networking and fibre optic cabling company) and other
contractors to resolve customer issues
Scheduled training and meetings with all stakeholders to discuss customer satisfaction and
improve customer service
Followed-up on issues for all customers using the AltiGen PBX system, TalkSwitch PBX
system and Trysis PBX call accounting software
Researched technical expertise by attending training sessions, seminars, workshops and
reviewed published literature


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