KK Terms and Conditions .pdf
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Katwalk Kimberleys Terms & Conditions
Your order should be delivered within 4 to 6 working days following order confirmation.
Please allow up to 2 additional days for rural postcodes.
Shipping is only available to residential addresses within the UK.
Shipping cost is based on weight of order and will be shown during check out, you can also
get a postage estimate through the Shopping Cart page.
If you are unhappy with the product a full refund will be given to the cost of the order, this
does not include the price of postage for delivery or returns.
For more information on this, please refer to the Terms & Conditions section located below.
If you have a parcel which is undeliverable you will always receive a reminder. If a courier is
unable to deliver a parcel after a few attempts, it will be sent back to us. We will then apply a
charge of £15.00 to cover the costs we have incurred in connection with the undeliverable
UK Bank holidays are not classified as delivery days, please allow an extra working day for
deliveries over UK Bank Holidays detailed below:
1st January - New Year's Day
29 March - Good Friday
1 April - Easter Monday
6 May - Early May Bank Holiday
27 May - Spring Bank Holiday
26 August - Summer Bank Holiday
25th December - Christmas Day
26th December - Boxing Day
Terms & Conditions
1.1. The following terms and conditions apply to all orders placed by the customer
(hereinafter referred to as ”you”) with Katwalk Kimberleys hereinafter referred to as “KK's” or
”we”, at KK's Online (also referred to as the ”website”).
1.2. By using this website and/or placing an order you agree to be bound by the terms and
conditions set out herein (the “Terms”).
1.3. Please make sure you have read and understood the terms and conditions before
placing your order.
1.4. We reserve the right to amend these Terms from time to time without prior notice to you.
The version of the Terms that will apply to your order will be those on the website at the time
you place your order.
1.5. Any court proceedings brought in relation to these Terms must be heard within the
United Kingdom. If you live in England or Wales the laws of England and Wales shall apply;
if you live in Scotland, Scottish law will apply; if you live in Northern Ireland the laws of
Northern Ireland will apply.
1.6. These Terms are only available in the English language.
2. Prices and delivery charges
2.1. The prices displayed online do not include a delivery or handling charge.
2.2. The delivery charge for each order is based on the weight of the final order at checkout.
If we are unable to deliver your order in full and have to make more than one delivery, there
will not be an additional charge for the subsequent deliveries.
3. Ordering/conclusion of contract
3.1. The ordering options available to you are via our website or selected retailers.
3.2. Only persons over eighteen years of age with a residential address in the UK can place
3.3. Once you have placed your order, if you have supplied us with your email address, you
will receive an email confirmation. If for any reason we are unable to fulfill your order, we will
let you know at the earliest opportunity. If payment for an order is processed and if we have
already accepted payment for the order, this will be refunded to your account or the card
which you made payment.
4.1. KK's exercises the utmost diligence in accepting and processing orders and will
endeavour to deliver your order to any residential address in the UK (excluding the Channel
Islands or to BFPO).
4.2. KK's endeavours to dispatch orders in the fastest possible time and in the order in which
they are placed. We aim to deliver within 4 to 6 working days following confirmation of an
order. (Deliveries to the Isle of Man, Northern Ireland and the Scottish Islands normally take
10 to 12 working days.)
4.3. Once you have placed your order, you will be notified of the expected delivery details. If
these details are not acceptable you have the option to cancel the order.
4.4. For packages that cannot be delivered after several attempts, KK's reserves the right to
charge £15.00 for costs arising.
4.5. Any items delivered to you will remain the property of KK's until payment is made in full.
However, the responsibility of keeping the items in a reasonable condition will be passed on
to you following delivery.
5. Distance Selling Regulations
5.1. Under the Distance Selling Regulations you have a ”cooling off” period of seven working
days (beginning the day after delivery of your order) to cancel your order and receive a full
refund of order, not including delivery costs.
5.2. If you wish to cancel your order please provide us with notice in writing either by post
[Katwalk Kimberleys Customer Service, 6 Belle Vue Road, Linthorpe, Middlesbrough, TS5
5AQ], or by email [email@example.com with the subject line of Returns], in
each case within the seven day cooling off period. Please then return the item as set out in
section 6 below and we will provide a full refund to your account or to the card used to
purchase the item (or, if the item has not yet been paid for, reflect the return of the item in
your account balance) within 30 days of receiving your notice of cancellation.
6. Returns Guarantee
6.1. In addition to the cooling off period under the Distance Selling Regulations, we offer our
own returns guarantee. If you change your mind or are not completely satisfied with any
item(s), KK's guarantees to refund (or if you prefer, replace) any such item(s), provided that
all items have been kept in reasonable condition prior to their return. In particular, this means
the item(s) must not have been damaged, soiled, washed, altered or worn (other than to try
the item on) and that any labels or tags are still intact. To take advantage of our returns
guarantee, simply return the item to us in good condition within 28 days of receipt.
6.2. All our parcels contain a return address label for you to use if you decide to return any
items. You will find more detailed information on our returns process on the delivery note.
Send In the return within the 28 day return period with your delivery note.
6.3. Where the Distance Selling Regulations described in section 5 above do not apply, we
charge a returns fee of £4.50 per delivery in order to cover the costs of re-stocking the
6.4. A full refund will be provided within 30 days of us receiving your returned item(s)
(excluding the delivery cost and the return fee described above). If payment was made using
a valid credit or debit card, we will credit the refund to the card used to make the purchase. If
payment was due to be made after delivery we will ensure that the return of the item is
reflected in your account balance. Please note that for hygiene reasons items of clothing
such as swimwear and any form of underwear cannot be returned if they have been worn.
6.5. An alliterative for a return is to fill in the return for located on the website under the
Customer Service section of the footer. You will be required to enter any relevant information
in order to process the return and refund.
7. Payment methods
With us, currently we only offer one form of payment which is through PayPal, this is for
security reasons and also offers you a faster way of receiving your order.
7.1. If available. you can enter your payment details at the time you place your order using a
valid credit or debit card (VISA, MASTERCARD). Payment will immediately be reserved on
your card but debited first when the goods are dispatched.
7.2. KK's reserves the right to check the validity of the credit or debit card, its credit status in
relation to the order value and whether the address data of the purchaser is correct. We may
refuse orders depending on the result of the checks.
8.1. KatwalkKimberleys.co.uk do not accept cash / cheque’s. KK's reserves the right to
charge £15 for costs arising for any cash / cheque’s received.
9. Our Liability
9.1. If we breach these Terms, we shall only be liable for losses which are a reasonably
foreseeable consequence of such breach. Losses are foreseeable where they could be
contemplated by you and KK's at the time you placed your order.
9.2. KK's is not responsible for:
Indirect losses which are a side effect of the main loss or damage and which are not
reasonably foreseeable by you and us at the time you placed your order, for example
loss of profits of loss of opportunity; or
Failure to deliver the goods or to meet any of our other obligations under these
Terms where such failure is due to an event that is beyond our reasonable control,
which includes but is not limited to fire, flood, storm, riot, civil disturbance, war,
nuclear accident, terrorist activity and acts of God.
9.3. Our total liability to you for any loss or damage arising in connection with this Agreement
shall be limited to the total price of your order.
9.4. Nothing in these Terms is intended to affect your statutory rights.
KK's is acting as the party responsible for all personal data that you provide us with. We
We cannot guarantee that the colours displayed exactly reproduce the colours of the actual
garments. The colours reproduced depend on the settings of the device used to view the
If there are defects in the goods you have purchased, KK's abides by all statutory guarantee
regulations. If you have a complaint regarding obvious material or manufacturing faults in
goods that we have supplied, including damage incurred in transit, please let us know by
returning the goods to us.
KK's reserves the right to assign any claims for payment that are due and have arisen in
connection with goods deliveries, including any payment instalments and charges due, to
third parties. KK's also reserves the right to pledge any due claims of the above type to third
If any part of these Terms is disallowed or found to be ineffective by any court or regulator,
the other Terms shall continue to apply.
15. Ownership of rights
All rights, including copyrights at KatwalkKimberleys.co.uk remain with KK's. Any use of this
website or its contents, including copying or storing it or them in whole or part, other than for
your own personal, non-commercial use is prohibited without the permission of KK's.
16. Company Information
6 Belle Vue Road
Contact Details: Katwalk Kimberleys, 6 Belle Vue Road, Linthorpe, Middlesbrough, TS5 5AQ
Telephone: +44 (0)7774077406
We take responsibility for all the personal data – such as your name, address, e-mail
address, phone number, date of birth, etc. – that you provide us with or that we obtain
through purchases, subscribe to our newsletter or when you create a personal account at
with Katwalk Kimberleys.
How do we use your personal data?
In providing your personal details you consent to us using the data collected in order to meet
our commitments to you and provide the service you expect. This will include the processing
of orders for shipping, delivery status emails, sending information such as new services or
marketing offers. We will only keep your data for as long as necessary to carry out our
services or for as long as we are required by law.
Who can I contact to find out what data is held?
You have the right to contact us to find out what personal data is held about you. If it is
incorrect, incomplete or irrelevant you can request that the data is corrected or deleted.
Annually, you also have the right to request written documentation on the personal
information we have regarding you on our account files. To request this document please
write in to Katwalk Kimberleys. You can withdraw your consent to us using your personal
data for marketing purposes (e.g. sending newsletters or offers) whenever you like. You can
contact us either by post to Katwalk Kimberleys Customer Service, 6 Belle Vue Road,
Linthorpe, Middlesbrough, TS5 5AQ or by email to firstname.lastname@example.org with the
subject line of Customer Service Enquiry.
Who has access to the data?
We never pass on/sell/swap your data to/with third parties for marketing purposes outside
Katwalk Kimberleys. Data that is forwarded to third parties is used only to meet Katwalk
Kimberleys commitments to you. E.g. Katwalk Kimberleys forwards address data to shipping
agents in connection with deliveries.
How do we protect your data?
We have taken technical and organizational measures to protect your data from loss,
manipulation, unauthorised access, etc. At Katwalk Kimberleys we protect your data using
encryption that encrypts all information sent between buyer and seller.
The content of this site is copyright-protected and is the property of Katwalk Kimberleys.
Controller of personal data
6 Belle Vue Road
Telephone: +44 (0)7774077406
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