Netech M .pdf

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Netech Maintenance
YOUR NETWORK, ANYWHERE

Netech Maintenance
Your organization can’t risk the chance of extended
downtime, and making sure your data is available
at all times, from anywhere, is a top priority. Netech
offers customer-based solutions and cost-effective
technical support options to meet the needs of
your entire infrastructure.

Netech’s Maintenance
Solutions Include:
• Single Point of Contact
• 24/7/365 Care
• Local Parts
• Priority Service
• Flexibility

Single point of contact

Local parts

One phone number and email address provides access
for prompt support. Removing the hassle of being
passed from one person to another means we can help
you as soon as a problem occurs.

We stock our own parts, so our engineers can make
your onsite repairs and replacements quickly. That
means issues can be addressed immediately rather
than when parts are shipped.

Get the service you need immediately

24/7/365 care

Real people with real experience,
available every day and night
Problems don’t wait for you to be ready for them, so
it’s critical you have support that’s always ready. Our
customer support engineers can provide assistance
when you need them, regardless of time or date.

Parts you need, when you need them

Solutions with Support
A great system is only useful if it’s operational, and
our engineers will work tirelessly to resolve any issues
you may have. Our responsive local customer support
engineers provide flexibility, enabling the level of service
to meet individual needs and create peace of mind.

How Does Netech Maintenance Work?
PROBLEM

CALL 24/7
CUSTOMER
SUPPORT

SOLUTION

Netech product doesn’t
work due to:

Netech Maintenance
identifies problem and offers:

Netech Maintenance achieves
service restoration through:

• Service Outage
• Degraded Service
• Hardware Failure

• Troubleshooting
• Triage
• Resolution
• Hardware/Replacement

• Customer Satisfaction
• Reduced Downtime
• Optimized Performance

Netech Maintenance
YOUR NETWORK, ANYWHERE

Priority service

Flexibility

Netech’s engineers understand your network and
know exactly what to look for when diagnosing
or maintaining your infrastructure. Understanding
and documenting your end-to-end solution is
paramount to an efficient and effective resolution
of any incident. Ultimately, our goal is to eliminate
production lost due to downtime.

With our customer-based approach, you choose the
level of service that best suits your organization’s
budget and needs. Our solutions are based on your
specific infrastructure requirements.

Local engineers who know your network

Service based on your needs

“There’s always a chance for something
to go wrong, and we don’t want
our customers to have to endure
unnecessary, long-lasting downtime.
That’s why we’re available when they
need us, not just during ‘office hours’. ”
Dan Russo
Account Executive

Speak with a Netech representative about
our Maintenance Solutions today.

Visit us at netechcorp.com


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