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MICHAEL POLLARD S K I L L S E D U C A T I O N P R O F F E S S I O N A L Operating systems Development Windows CE/Mobile/9x/ME/2000/XP/7/8/10, Linux (Debian/Ubuntu), Android C++, C, C#, PHP, Perl, HTML, Javascript, MYSQL Hardware IBM x86 hardware and peripherals, printers, laptops, desktops, Android smart phones and tablets, routers, switches Software Microsoft Office 2007, Open Office, Visual C++, MingW, GCC, OpenVPN, phpMyAdmin, Norton Ghost, TCP/IP Certificate Courses MOOC/Independent ( 10/2015 - present ) ( 9/1997 – 1/1998 ) Introduction to Linux - LFS101x.2 - Linux Foundation Completed 1/20/2016 Communicating Strategically - PN-15.2 - Purdue University Completed 1/26/2016 Fundamentals of Network Security - The Open University Completed 1/27/2016 TESST BASIC ELECTRONICS CHARLES COUNTY TECH CENTER ( 9/1991 – 6/1992 ) ( 2016 – present ) APPLIED COMPUTER TECHNOLOGY Data Entry and Information Processing, Word Processing, Spreadsheet, COBOL Programming and Computer Aided Draft and Design LOWES CUSTOMER SERVICE REPRESENTATIVE PPX3K ( 2003 – 2015 ) SOFTWARE ENGINEER Lead programmer of an operating environment suite for PDAs running Windows CE/Pocket PC/Windows Mobile platform and the Casio BE-300. Provided technical support to end users. Collaborated on documentation and user manuals. o Recreated the PocketPC API for the Casio BE-300, which had no native support o PPX Application Navigator was featured in the 11/03 issue of PocketPC Magazine o Designed and created a proprietary API for 3rd party plug-in support TRIAD MANAGEMENT SYSTEMS TECHNICAL SUPPORT Held various technical positions on short term projects. ( 2001 – 2003 ) o Website consultant for the Colombian Embassy in Washington, D.C. o Assisted in a three hundred computer roll-out and network for Gentronics contracted by United States Department of Defense o Provided technical support to end users for Gentronics o Coded solutions to automate administrative tasks for Gentronics o Setup user accounts in Active Directory for Gentronics RCN CORPORATION ( 2000 – 2001 ) CUSTOMER SUPPORT Answered calls in a high volume call center troubleshooting Internet and Operating System related issues on Windows and Macintosh platforms. o Consistently scored high on QA evaluations o Achieved highest score, 96%, on the training course examination Previous Computer Technician, Retail, Construction, Automotive parts puller