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OCTOBER2016
Issue n. 45 | January 2016

Newsletter
A Travel Professional’s Guide to China Eastern Airlines

Inside:

Dear Travel Partner,
ONBOARD
PRODUCTS
p. 1

China Eastern Airlines, a member of the SkyTeam
global alliance, is the leading airline of China. Fly with
us from New York (JFK), Chicago, Los Angeles, San
Francisco, Honolulu, Toronto, and Vancouver nonstop to Shanghai and experience our world-class
hospitality.
We serve nearly 80 million travelers annually and
rank among the world’s top seven airlines in terms
of passenger volume. In cooperation with the other
19 SkyTeam member airlines, we have extended our
global network from Shanghai to 1,052 cities across
177 countries.

PREMIUM
SERVICES
p. 2

FEATURED
DESTINATIONS
p. 3

The content of this newsletter offers you valuable
information about China Eastern, and we hope you
will share this information with your customers. We
look forward to welcoming them onboard!
For more information, please visit our website:
us.ceair.com

VIP
MEMBERSHIP +
EXCLUSIVE
BENEFITS
p. 4-5
CONTACT
US
p. 6

2 Newsletter Issue n. 45, January 2016

ONBOARD
PRODUCTS

First Class Suites






6 suites for spaciousness & privacy
Combinable seats that convert into a double bed
26.5-inch wide soft leather flat-bed seats
24-inch touchscreen LCD TVs with on-demand
entertainment
• Exclusive bar with premium wines and liquors
• VIP Limo service to & from select airports

First Class service is offered onboard China Eastern’s
brand-new fleet of Boeing 777-300ER aircraft on the
New York (JFK), Los Angeles, Chicago, San Francisco,
and Toronto non-stop routes to Shanghai.

Business Class

Economy Class

Experience Business Class seats that convert into
fully-flat horizontal beds with direct aisle access for
all customers onboard the China Eastern Boeing 777300ER.

Fly China Eastern Economy Class from the U.S. and
Canada to Shanghai and experience a world-class
travel experience.
• Personal 11.1-inch touchscreen LCD TV with
on-demand entertainment options, including
movies, TV shows, and games
• Complimentary Wi-Fi
• Power outlets and USB port
• Gourmet meals
• Ergonomic seats for ultimate comfort

• Soft leather seats that convert into a flat bed
• 1-2-1 layout with half-shell design provides
privacy & direct aisle access
• Large, fold-away table space perfect for laptops
& gourmet dining
• 16-inch touchscreen LCD TVs with on-demand
entertainment

1

StockInDesign Inc.

Limo Service
China Eastern Airlines offers complimentary
luxury limousine service to and from select
gateways for First and Business Class customers. Enjoy our world-class service from
the moment you leave your home to when
you arrive at your final destination. This
service is currently available for Los Angeles
(LAX), San Francisco (SFO), Chicago (ORD),
New York (JFK & LGA), and Shanghai (PVG).
Terms & conditions apply, please visit our
website for full details.

PREMIUM LOUNGE

6-DAY VISA-FREE TRANSIT

Relax in China Eastern’s new flagship lounge at Shanghai Pudong Airport, available for all First and Business
Class customers. Our airport oasis offers gourmet
Western dining, showers, a nursery, and more. It also
features fully-equipped, spacious computer desks for
the business traveler and Wi-Fi throughout.

Take advantage of China’s new 144-hour visa-free
transit policy, which allows transit passengers with a
U.S. or Canadian passport, plus 49 additional countries, to travel to China Eastern’s hub in Shanghai
(Pudong & Hongqiao airports) and stay for up to 144
hours without holding a visa.

eXTENDED GLOBAL NETWORK
China Eastern Airlines and Delta Air Lines have
partnered together to offer more travelers access to
China Eastern’s global network. Now your customers
can fly with Delta from 230 cities across the U.S. —
including Atlanta, Boston, Portland, and San Diego —
to New York, Chicago, Los Angeles, or San Francisco
and connect to a China Eastern flight to Shanghai and
beyond to over 200 destinations across Asia.

PREMIUM
SERVICES

accommodations
China Eastern offers complimentary overnight hotel
accommodations in Shanghai whenever an involuntary stop is taken. Your customers can also enjoy a
complimentary day room for a short rest between
flights at Shanghai Pudong aiport if the connection
time is greater than 5 hours. Visiting Shanghai? Complimentary Maglev train tickets—the first and only
commercially operated Magnetic Levitation line in the
world—courtesy of China Eastern.

2

3

Fuzhou

FEATURED
DESTINATIONS

Fly China Eastern to the beautiful, ocean-side city of Fuzhou,
located in Southern China across the
strait from Taiwan. Famous for it’s ocean views,
mountains, and history, be sure to visit West
Lake Park, a 1,700 year old classical garden overflowing with Banyan trees.
China Eastern flies from Shanghai Pudong to
Fuzhou 28 times a week, four times every day.

Nanjing
When visiting Nanjing in China’s eastern province of
Jiangsu, a must-see is The Gate of China. Built during
the Ming Dynasty, this ancient, remarkable site is
the city gate with the most complex structure in the
world.
China Eastern flies from Shanghai Pudong to Nanjing
seven times a week, once every day.

Beijing
Catch China Eastern’s quick flight to Beijing to check
out a lesser-known but equally breathtaking attraction: The Summer Palace. Featuring lakes, gardens,
and of course—palaces—is a stunning mix of luxurious
arcitecture and natural beauty.
China Eastern flies from Shanghai Pudong to Beijing
32 times a week—four times a day Sunday through
Tuesday, and five times a day Wednesday through
Saturday.

3

StockInDesign Inc.

With China Eastern’s VIP Platinum card, members who earn 99,440 miles
(160,000 km) or take 90 flight segments within 12 consecutive months will be
awarded Platinum status & free upgrades for four international flight segments
per year up to 48 hours prior to the schedule departure.

VIP
MEMBERSHIP +
EXCLUSIVE
BENEFITS

Exclusive Platinum benefits include: unlimited complimentary upgrades for
domestic flights and four complimentary upgrades for international flights
per calendar year, priority seating upgrades, complimentary preferred seating,
waived award redeposit fees, VIP bus transfers to aircraft, and benefits selection of
either a health check-up, hotel accommodation, or simulator flight experience.
Please call 310-744-8999 for reservations and for further assistance.

platinum benefits
Platinum (Elite Plus)

Gold (Elite Plus)

Silver (Elite)

Guaraneteed Reservation
(Full Fare Economy)

Up to 24 hours prior

Up to 48 hours prior, up to 24
hours for international flights over
6 hours

Up to 72 hours prior

Priority Wait List







Seat Selection







Priority Airport Standby







Priority Airport Ticketing
Counter





N/A

Priority Check-In

✓ (Can bring 1 travel companion)

✓ (Can bring 1 travel companion)



Extra Baggage Allowance

Weight: 40 kg for Domestic; 20
kg for International & Regional
1 piece (up to 32 kg)

Weight: 40 kg for Domestic; 20 kg
for International & Regional
1 piece (up to 32 kg)

Weight: 20 kg for Domestic; 10
kg for International & Regional
1 piece (up to 32 kg for First &
Business Class; up to 23 kg for
Economy Class)

Priority Security & Immigration

✓ (Available at select airports)

✓ (Available at select airports)

N/A

Lounge Access

First Class lounge (can bring 1
guest)

First Class lounge (can bring 1
guest)

Business Class lounge

Priority Boarding







Priority Transfer Desk

✓ (Available at select airports)

✓ (Available at select airports)

N/A

Priority Baggage Handling







Points Overdraft

Up to 12,000 points

Up to 6,000 points

Up to 3,000 points

Elite Bonus Points

50% of flown TPM distance

30% of flown TPM distance

15% of flown TPM distance

4

5

6 Newsletter Issue n. 45, January 2016

elite qualifications
Tier

Qualification Points

Qualification Segments

Platinum (Elite Plus)

99,440 miles (1.6 mil km)

90

Gold (Elite Plus)

49,720 miles (80,000 km) 40

Silver (Elite)

24,860 miles (40,000 km) 25

VIP
MEMBERSHIP +
EXCLUSIVE
BENEFITS

skymiles accrual
Medallion Mileage Bonus is based on Base Miles Earned: Diamond 120%, Platinum 80%, Gold 60%, Silver 40%
China Eastern
Marketed Flights
Eligible Purchased
Accrual Classes

Base Miles

Class Bonus Total Miles
Earned

Medallion
Medallion
Qualification Qualification
Miles
Dollars

Medallion
Milleage
Bonus

First: U

100%

200%

300%

200%

60%

Yes

First: F

100%

150%

250%

150%

50%

Yes

First: P - International

100%

150%

250%

150%

50%

Yes

First: P - China
Domestic

100%

25%

125%t

150%

25%

Yes

Business: J

100%

100%

200%

200%

40%

Yes

Business: C

100%

100%

200%

150%

40%

Yes

Business: D, I

100%

75%

175%

150%

35%

Yes

Premium Economy: W

100%

25%

125%

150%

25%

Yes

Economy: Y

100%

25%

125%

150%

25%

Yes

Economy: B

100%

N/A

100%

150%

25%

Yes

Economy: M, E, H

100%

N/A

100%

100%

20%

Yes

Economy: N, K

75%

N/A

75%

100%

15%

Yes

Economy: L, R, S, V, T

50%

N/A

50%

100%

10%

Yes

5

For online U.S. website application, please contact Max by email at contactus@chinaeastern-usa.com or phone
at 213-787-8841.
For offline U.S. website application:
For Los Angeles, please contact Max using the contact information above.
For San Francisco, please contact Alvin by email at alvin@chinaeastern-usa.com or phone at 650-918-3068.
For Chicago, please contact Karl Wang by email at wanglw@ceair.com or phone at 702-426-8063.
For New York, please contact Jessica by email at jessicamu@chinaeastern-usa.com or phone at
212-685-8685 ext. 2181512.

CONTACT
US

general issues
Location

Contact

Email

Phone

Fax

Los Angeles

Carol Jang

carol@chinaeastern-usa.com

213-787-8805

626-583-1515

New York

Elaine Zhang

elainez@chinaeastern-usa.
com

212-218-1513

212-685-8870

San Francisco

Chao Chen

chao@chinaeastern-usa.com

650-918-3059

650-348-3627

Chicago

Carol Jang

carol@chinaeastern-usa.com

213-787-8805

626-583-1515

Honolulu

Dongming Qi

qidongming@chinaeastern-usa.com

N/A

808-955-1090

Vancouver

Leslie Li

nanli@chinaeastern.ca

604-689-8998

604-689-8119

Toronto

Liv Yao

liv.yao@chinaeastern.ca

416-926-8998
ext. 106

416-926-1667

escalated issues
Location

Contact

Title

Email

Los Angeles &
Chicago

Josh Cai

Account Manager, josh@chinaeastern-usa.com
Los Angeles

New York

Michael King

Senior Sales Man- mking@chinaeastern-usa.com 212-218-1520
ager, New York

San Francisco

Shirley Minyan
Chen

Sales Manager,
San Francisco

Honolulu

Dongming Qi

General Manager, qidongming@chinaeastHawaii
ern-usa.com

808-955-1090

Vancouver

Leslie Li

Sales Executive,
Vancouver

604-689-8998

Toronto

Jeffery Zhu

General Manager, jefferyzhu@chinaeastern.ca
Toronto

6

shirleychenmu@chinaeastern-usa.com

nanli@chinaeastern.ca

Phone
213-787-8805

650-918-3050

416-926-9051


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