Traction Conf Case Study .pdf
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The Traction Conference is one of the largest
gatherings of growth experts in Vancouver.
Over 500 attendees attend in order to learn
distribution strategies and tactics for acquiring explosive growth.
The conference is packed with sessions that
include advice on how to pick the right marketing channels, boost traffic to your site,
convert visitors into paying customers and
1. Understand lifecycle of ticket holders
2. Detail the attendees journey from visitor to attendee
The team at the Traction Conference told us that
their biggest challenge when they plan for events is
“understanding the value chain of [the] ticket holder[s] and driving sales”. Knowing why an attendee
signed up for a ticket is critical in building out any
event’s sales funnel. By looking at how a visitor is
converting you can optimize your digital presence
to nurture every visitor to attendee.
Before using Bizzabo, the Traction Conference
team had no way to manage the lifecycle of the
customer relationship. It was crucial for them to
track the customer from when they first arrive at
the event website, to the moment they buy a
ticket, and then retargeting that customer during
and after the event, all of which are important insights when developing a plan to drive sales - their
number one goal. However, using different tools to
plan the event made it impossible for the staff to
see the full lifecycle since the data was segmented
across different platforms.
The Traction Conference chose Bizzabo for it’s all-in-one event success platform which not only streamlines all aspects of event planning, but also comes
packed with easy to read metrics that help in understanding the lifecycle of
customers in order to increase sales.
By using Bizzabo’s “smart list” feature the organizers at traction conference
were able to re-target visitors that hadn’t completed their ticket registration.
They did this by using the Bizzabo provided promotional email templates that
encourage visitors to complete registration which increased email targeting
conversions by 300%.
“The Email Retargeting Quadrupled Conversions”.
Additionally, they increased ticket sales with over 24,000 impressions with
“ticket boost”, a feature that incentivizes attendees to share the event with
their networks via social media. With ticket boost, each attendee gets their
own unique discount code, similar to other referral programs, which discounts the price of their own ticket as well as tickets their friends purchase.
Transactions were optimized on their website by focusing on the visitor to purchase interaction, ending with a
completion rate of 2%.
IN THE END
the Traction Conference experienced
a major event success total of
600 Event Goers.
The co-founder of traction conference,
summed up his experience with Bizzabo as
“The best way to manage the entire value
chain for your ticket holder in one place”.
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