Nedjari abdallah .pdf
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Seeking a challenging position a progressive and dynamic
organization, where my knowledge, skills & work
experience could be utilized in the most productive,
innovative & resourceful manner and also provide growth,
training and career development opportunities in the field.
Diera, Dubai, UAE
Full Name: NEDJARI Abdallah
Date of Birth: 22/08/1989
Customer Service Agent
Jul 2015 – Currently
El Khayam Hotel- Dubai, UAE
Duties & Responsibilities
Welcoming customers to the hotel in a polite, friendly and helpful
Deal directly with customers either by telephone, electronically or
face to face
handle customer inquiries both telephonically and by email
manage and resolve customer complaints
Taking payment from customers in the form of cash or credit cards.
Deal with advanced reservations, took bookings and fulfilled
Marital Status: Married
Visa Status: Resident
Adidas- Algiers , ALGERIA
Duties & Responsibilities
Greeting customers politely
References upon request
Jan 2012 – Mars 2015
Communicate with and assist customers in way possible and as they
Presented and sold company products and services to present and
Attained sales goals and objectives through the key performance
Managed all administrative aspects of the role in a timely manner.
Identified, focused and developed growth plans.
Promote and sell the company products
Offer discounts and deals where appropriate.
Promote the business by working closely with the marketing
2014 : Bachelor degree
High level Technician Of Human Resources
(National Institute of Management Algeria)
Courses: 6 month course of hotel management
Certificate of IT (Information Technology)
Excellent with Microsoft Office.
Daily user of database.
Attention to details.
Cross & up selling.
Ability to work under pressure.
Arabic : Mother Tongue - Native Speaker
English : Reading, Writing and Speaking – ADVANCED
French : Reading, writing and speaking – ADVANCED
I hereby declare that the above-mentioned information is correct to the best of my
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