edited SBFM 2017 (1) .pdf

we’re sbfm.
Your partner in business growth,
not just a supplier.

Nationwide Professional Cleaning Services

overview
We provide the
full range
of professional
internal & external
cleaning services
across the UK.

Multi Sector
Experience
& Wide-Ranging
Client Base

3000+
employees

Partnership
Approach

National
footprint

Experts

in what we do.

Experience with

large-scale
transitions

Working together, we will design and deliver a tailored, integrated service around your business.

regional coverage

Full UK
Coverage
All regions covered:

South West
South East
London
East of England
Yorkshire and the Humber
West Midlands
East Midlands
North West
North East

UK Sites

trusted by

There’s a reason why these brands choose to work with us on a national scale...

Expertise. Reliability. Service Excellence.

services
With our flexible and innovative approach, we provide bespoke, industry leading solutions for all of our clients.
Depending on your needs, the range of services we provide are:

Internal Cleaning

Janitorial Supplies

External Cleaning



PEST Control

Window Cleaning

Specialist Deep Cleaning

Wash-room Services

Graffiti Removal

Carpet & Upholstery Cleaning

Grounds Maintenance

With our expertise and vast experience, paired with the latest innovative technology,
you can rely on us to keep every area of your premises in peak condition.

our approach
A Reliable,
well-trained workforce
By effectively training, overseeing, rewarding and
motivating our people, our clients benefit from a
team of reliable, committed operatives and receive an
ongoing service of excellence without fail.

leading-edge systems

service excellence

From iPad auditing, to anti-fraud time and attendance
monitoring, our innovative systems and cloud-based
management information solutions enable you
contract transparency and complete control
every aspect of the contract.

We are experts in what we do, priding ourselves
on enhancing cleaning standards and building
long-lasting relationships with our clients.

TRANSPARENT BILLING

Flexibility

Quality assurance

Whilst other companies simply charge for contracted
hours (delivered or not), we only charge for
actual hours completed.

We are happy to challenge the norm to
get the best results. Our short reporting
lines allow rapid decision making and
deployment for the benefit of the contract.

We audit and track our performance constantly;
enabling us to pro-actively manage the delivery of
our services and achieve the highest of standards.

DELIVERY
An expert, consistent team of industry professionals from day one...

A robust, dedicated
management structure
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•
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Dedicated external area managers
Dedicated floating area managers to cover
management absence
Full site self-cover service delivery
Shifts created around your operational needs
Regional Managers supporting area managers

Management supporT

Account management

A dedicated Mobilisation Project Manager
will support transition and manage change
during business as usual

A dedicated Contract Manager to initiate the
contract, maintain standards, provide
reporting and act as relationship manager

An expert internal HR lead to support TUPE,
recruitment, training and development, with
external HR support from Citation

A dedicated Customer Service Support Team
for management of day-to-day queries

The Operations Director and Managing
Director, who will act as project champions

proven results
appointment of SBFM as our cleaning contractors has proved to be a
“ The
strong partnership. We have found SBFM to be responsive, efficient and
are providing us with an excellent quality service. The fact that we now
receive accurate billing for the total hours cleaned is a massive bonus.

Their operatives are always smart, courteous and are good ambassadors for
our brand. As most of the cleaning staff is participating in the NVQ training a
dramatic improvement in staff retention has also been noted. We would have
no hesitation in recommending SBFM to other companies.

”

Mamas & Papas
Amber Campbell - Senior Store Support Coordinator

professional, honest and friendly approach to providing what we need
“ Ameans
we have requested additional services over the years. Should any
other company be looking for the services of a professional, accommodating
commercial cleaning company I would look no further than SBFM.

”

Pertemps
Andy Pettigrew - Executive Director