Not Another Boring Resume .pdf
Original filename: Not Another Boring Resume.pdf
Title: VIJAY SAIRAM Resume
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Customer Support Aficionado & Helpdesk Warrior
s +91 80886 68808
+ Chennai, India
I am a passionate Customer Service & Support professional
who is genuinely interested in helping customers and
committed to provide personalized & humane approach, giving
my very best efforts in every single interaction with an ultimate
goal to turn every customer into a brand advocate.
Sr. Customer Experience Executive
Bang the Table
r 05/2017 - ongoing + REMOTE
Providing amazing customer experience to EngagementHQ clients and
their respective community members using Zendesk & Intercom.
Proficient in working with Windows,
Android & iOS devices, MS -Office, G
Suite, Buffer, BrowserStack, Desk.com,
Exotel, GitHub, HackerRank, HipChat,
Intercom, JIRA, Loom, Olark,Salesforce,
Skype, Slack, Trello, Typeform, Zendesk
★Ninja level Emoji/GIF skills included★
Bachelor of Arts
Sr. Customer Support Representative
r 06/2005 - 03/2008
3.5 / 6.00
r 01/2015 - 12/2016 + Bangalore, India
Provided white glove customer support to community members, trial
& enterprise customers through web based support tickets and live
chat requests via Zendesk, Desk.com, Exotel & Olark. New customer
account setup and customize existing accounts based on their renewal
Sr. Customer Experience Specialist
Self Help Books, Customer
Support Blogs, Travel, Fitness,
Food, Music, Movies,Photography,
Yoga & Meditation.
r 06/2014 - 11/2014 + Chennai, India
Primary responsibilities include collaborating with clients, taking
project briefs mapping their business requirement. Prototype, design
& execute project strategies. Other responsibilities also are edit/rebuild call scripts, providing value added billing plans, sending invoices
& follow up on payments.
r 06/2012 - 04/2014 + Chennai, India
Providing E-Mail, Chat & Phone support for Site24x7.com, a website
monitoring solution. Also providing price quotes, conducting product
demos/webinars, co-ordinating with product development team to
add/modify/followup any feature request/customer queries.
TIME Magazine's 2006 Person of
the Year ;)
WORDS I LIVE BY
c Always leave people better
than you found them.
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